Große Abzocke. Ich bin mit einer Achillessehnenverletzung 6 Monate ausgefallen und mehr als 2 Monate pausieren wurde trotz Attest vom Arzt nicht angeboten. Danach ging die Mitgliedschaft für 110€ mona... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I signed up for the free trial simply to test the functionality of our business account. My bad, I simply forgot to end the trial. When I saw the charges on my account and explained the situation they... Näytä lisää
My girlfriend signed up for class pass but got very sick about a week after. She was in and out of the hospital and we didnt remember to cancel the membership. They were very understanding and provide... Näytä lisää
Yritys on vastannut
I'm basically forced to use this. I do not appreciate the late cancellation fees, and that studios don't get paid. Lol. Not to mention the essay reviews that are so negative that they are sometimes ou... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
ClassPass is a monthly membership that seamlessly connects members to fitness experiences at over 7,500+ of the best studios in gyms in their area and across the world. With access to group fitness classes in everything from yoga to Pilates to cycling, we motivate our members to lead active and inspired lives.
Yhteystiedot
275 7th Ave., New York, NY, Yhdysvallat
- classpass.com
2,5
Välttävä
9 t. arvostelua
On vastannut 99 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great workflow
Classpass has been very easy to work with and has brought me a great influx of new faces! Customer service is always extremely prompt and helpful
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Cassie,
Thank you for sharing your experience. We’re delighted to hear that working with ClassPass has brought in new clients and that your interactions with our support team have been prompt and helpful. It’s great to know you’re seeing positive results and a smooth experience overall.
All the best,
The ClassPass Team
Great customer service
This experience was easy and gave me the outcome I was looking for! I was able to get clarity on a situation and they were able to allow my request! It gave me all the steps and information that I needed! Fantastic customer service ;)
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Hannah,
Thank you for sharing your experience. We’re so glad to hear that everything was clear and easy to follow, and that you were able to get the outcome you were looking for. It’s great to know you felt supported with the right information and steps along the way.
All the best,
The ClassPass Team
Ich bin ehrlich gesagt ziemlich…
Ich bin ehrlich gesagt ziemlich enttäuscht von diesem Anbieter. Für den Preis bekommt man einfach viel zu wenig geboten. Bei mir kostet eine normale Mitgliedschaft im Fitnessstudio etwa 20 € im Monat – dafür kann ich unbegrenzt trainieren und bekomme deutlich mehr Leistungen.
Hier hingegen zahle ich 19 € monatlich für gerade einmal 11 Credits. Wenn ein einzelner Besuch im Gym schon 7 Credits für 120 Minuten kostet, kann ich nicht einmal zweimal im Monat trainieren. Das steht in keinem Verhältnis zum Preis.
Selbst wenn man zusätzliche Credits für etwa 1,50 € pro Stück dazukaufen kann, wird es am Ende noch teurer. Wenn man nur zwei Mal im Monat ins Gym gehen möchte, zahlt man insgesamt deutlich mehr als für eine unbegrenzte Mitgliedschaft in einem Fitnessstudio in der Nähe.
Welchen Vorteil soll dieses Modell also bieten? Ich sehe hier ehrlich gesagt keinen echten Mehrwert. Es wirkt eher wie eine unnötig teure Alternative zu einer klassischen Mitgliedschaft.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
I had a great experience Adrian was…
I had a great experience Adrian was very helpful and answered all of my questions in a very timely manner.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Malaika,
Thank you for sharing your experience. We’re delighted to hear that Adrian was able to assist you and provide timely, helpful responses to your questions. It’s great to know you had such a positive interaction.
All the best,
The ClassPass Team
Vastaus yritykseltä ClassPass
Hi there,
Thank you for your feedback! We’re glad to hear the setup was quick and went smoothly for you. It’s great to know you had a positive experience.
All the best,
The ClassPass Team
Misleading Membership & Unfair Billing…
Misleading Membership & Unfair Billing Practice
I was automatically enrolled in a paid membership when I only intended to book a free trial class, without clear prior notice or proper informed consent.
Very poor experience overall.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi there,
Thank you for sharing your experience. We’re sorry to hear how frustrating this situation has been, particularly when the membership and billing didn’t align with your expectations.
We understand how important it is to have clear visibility into how memberships and charges work, and how concerning it can be when something feels unexpected.
To assist you further, please reach out to our specialized team at classpass.com/contact and mention that you’re following up from a Trustpilot review. They’ll be able to review your account in detail and provide further guidance.
All the best,
The ClassPass Team
Great customer service!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Stevanie,
Thank you for your feedback! We’re delighted to hear you had a great customer service experience. It’s wonderful to know we could support you.
All the best,
The ClassPass Team
I had a really frustrating experience…
I had a really frustrating experience initially trying to resolve a billing issue related to lost credits, but my second interaction completely turned things around.
The agent took the time to actually understand the context of my situation instead of just repeating policy. My account had lapsed due to a compromised credit card, which was outside of my control, and she recognized that this qualified as a special circumstance.
She handled it with empathy, clarity, and efficiency, and was able to reinstate my credits quickly once she reviewed the account.
I really appreciated that she looked beyond the standard policy and focused on a fair outcome. It made a huge difference and restored my confidence in using ClassPass.
Thank you again for the thoughtful support.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Nathaly,
Thank you for taking the time to share your experience. We’re sorry to hear that the initial interaction was frustrating, but we’re really glad your follow-up experience helped turn things around.
It’s great to know that the agent took the time to understand your situation fully and provided thoughtful, clear, and efficient support. We’re especially pleased to hear that you felt heard and that your concerns were handled with care.
We truly appreciate your kind words and are glad this experience helped restore your confidence in using ClassPass.
All the best,
The ClassPass Team
Vastaus yritykseltä ClassPass
Hi Tris,
Thank you for your feedback! We’re glad to hear that you found our customer support helpful and that your issue was resolved quickly and smoothly. It’s great to know you had a positive experience.
All the best,
The ClassPass Team
Vastaus yritykseltä ClassPass
Hi Brooke,
Thank you for your feedback!
We are delighted to hear that the support you received exceeded your expectations. This is exactly what we strive for with our support team. If you need any further assistance, please don’t hesitate to reach out.
Best wishes,
The ClassPass Team
Very helpful customer service
Very helpful customer service, super quick and spoke to Sarah who was extremely friendly and understanding! Solved my issue super quick!
Excited to start using Classpass!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Lynn,
Thank you so much for your thoughtful feedback!
We are really glad to hear that you had such a positive experience and that Sarah was able to assist you quickly while being friendly and understanding. It’s great to know your issue was resolved efficiently.
All the best,
The ClassPass Team
Agent Sylvia is the best trouble…
Agent Sylvia is the best trouble solver! Thank you for your service!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Сулаева,
Thank you so much for your kind words!
We are really glad to hear that Sylvia was able to assist you and resolve your issue so effectively. Providing helpful and reliable support is very important to us, and it’s wonderful to know that Sylvia made such a positive impact on your experience.
All the best,
The ClassPass Team
Sarah was a great help!
Sarah was a great help!! I previously got stuck speaking with an unprofessional Holeform agent who was pushing me to upgrade my plan and not listening to what I was asking. Sarah was friendly and took the time to listen to what I was asking and also helped me with my issue. I hope ClassPass continues to employ helpful agents like Sarah!!
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Jennifer,
Thank you for taking the time to share your experience with us.
We are really glad to hear that Sarah was able to support you in a friendly and attentive way, and that she took the time to truly listen and help resolve your issue. That’s exactly the kind of service we aim to provide.
All the best,
The ClassPass Team
Great Service!
The experience was amazing, great service and very helpful and understanding!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi S,
Thank you for your kind feedback!
We’re so glad to hear you had an amazing experience and found our team helpful and understanding. It means a lot to know you received such great service.
All the best,
The ClassPass Team
Brian was kind and patient explaining…
Brian was kind and patient explaining the process for how to finish sign up using a corporate account.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi MAR,
Thank you for sharing your experience!
We’re glad to hear that Brian was kind and patient in guiding you through the process of completing your sign-up using a corporate account. We’ll be sure to pass along your kind words to him.
All the best,
The ClassPass Team
I want to thank Adrian for being so proactive a
I just started working with ClassPass. I want to thank Adrian for being so proactive and prompt in helping me with all my questions. I hope our collaboration will be successful.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Silva,
Thank you for sharing your experience, and welcome to ClassPass!
We’re so glad to hear that Adrian has been proactive and prompt in supporting you and answering your questions. We’ll be sure to pass along your kind words to him.
We’re excited about your journey with us and look forward to a successful collaboration!
All the best,
The ClassPass Team
Be aware of this scam! you will be charged without consent
I am adding to my previous review. Class pass responded to my review with a e mail address to fix the issue but that e mail is non existent. I received a referral from my friend and 20 free passes but as soon as I signed up the passes were taken away. They charge my credit card and the free trial was also taken away. I feel this company is a scam and you can only talk to a robot no customer service whatsoever.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Basia,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it must be to sign up expecting referral credits and a free trial, only to see them not reflected in your account as expected. This is not the experience we aim to provide, and we also regret that you’ve had difficulty reaching support.
We’d like the opportunity to look into this properly and review what happened with your referral and trial. Please reach out to us at classpass.com/contact so our team can investigate your account directly and help resolve this for you.
All the best,
The ClassPass Team
Loss of expired credits during pregnancy
I have not been able to use my credits due to being less active during pregnancy. I am a new member and was not aware these credits expired and would not accrue. I was hoping to use my credits when I felt better later. I have paid for 5 months of credits, and only have access to a partial amount of those credits.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Amanda,
Thank you for taking the time to share your feedback, and congratulations on your pregnancy.
We’re sorry to hear about the confusion around credit expiration and that this has affected your experience as a new member. We understand how important it is to be able to use your credits when the timing works best for you, especially during periods of reduced activity.
We appreciate you bringing this to our attention, and we’ll make sure your feedback is shared with the relevant team for review. If you’d like us to take a closer look at your account and usage, please reach out at classpass.com/contact so we can assist you directly.
All the best,
The ClassPass Team
I had a really positive experience
I had a really positive experience with the ClassPass support team. From the beginning, their communication was clear, friendly, and consistent, which made the whole process feel easy and stress-free.
They were incredibly helpful in understanding my situation and took the time to walk me through everything step by step. I truly felt supported and taken care of. What stood out the most was their willingness to find a solution quickly and efficiently, while still being patient and attentive.
Overall, I’m very happy with the level of service I received and appreciate how dedicated they were to resolving my issue. Great communication, professionalism, and genuine care—thank you, ClassPass support team!
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Carolina,
Thank you so much for taking the time to share your experience.
We’re delighted to hear that our support team was able to provide clear, friendly, and consistent communication throughout your journey. It means a lot to know that you felt supported and well taken care of every step of the way.
Your kind words about our team’s professionalism, patience, and dedication truly mean a lot, and we’re grateful for the opportunity to assist you.
All the best,
The ClassPass Team
This site should be illegal
I have cancelled my membership twice and they have gone on to charge me for 12+ months in both instances. Each time I noticed, I complained and they only refunded me for 5-months, saying they would reimburse the remaining 7-months in credit. The credit never appears and if you ask for it - you receive an automatic response saying they are too busy to respond, and not to contact again or you will be de-prioritised.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä ClassPass
Hi Brigitte,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the experience you’ve described.
We understand how frustrating it must be to see continued charges after cancelling your membership, and we also regret that the follow-up regarding refunds and credits has not met your expectations. This is not the experience we aim to provide.
We take concerns like this seriously and would like the opportunity to have this properly reviewed by the relevant team. Please reach out to us at classpass.com/contact so we can investigate your account and ensure everything is fully resolved.
All the best,
The ClassPass Team
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