caxton.io Arvostelua 6 479

Pleasant and helpful customer support.

whatsapp message left and actioned overnight. Great service.

Got to say I've been using Caxton for a few years and I can't really fault them. Customer Service reps are always super helpful and the cards work well in every respect.

Polite, friendly and helpful customer services every time.

First , it was , in relation to other telephone experiences , easy to get through to Hannah . Secondly , Hannah LISTENED to my problems , and without me having to repeat myself , solved them all . Thank you

Very helpful thank you

Very polite and helpful, solved my query quickly.

Saturday Morning didn’t expect a great experience but the girl that answered the phone was simply brilliant & eased me Thur my business. Fantastic service & Friendly to boot. 👍🙂Cheers Hanna

I called Caxton owing to a problem with my PIN (which it turns out must have been my fault). My issue was dealt with rapidly and effectively and the person that I deal with was very polite and pleasant.

I’ve been a Caxton card user for a while and previously had a very good experience using it abroad. I used the card in countries like France, Spain, and the UAE without any problems at all, which is why it’s disappointing to see how unreliable it has recently become for online payments.

Lately, many of my online transactions are being declined. This has happened with services like Temu, Uber Eats, and other online purchases. It’s extremely frustrating because the card should work for normal online payments, yet it often doesn’t.

Recently I tried paying with the card on Temu and noticed that Caxton seems to have added an extra “fraud protection” layer. Instead of receiving the usual verification code to confirm the purchase, I got a message asking if the transaction might be fraudulent and to reply “YES” if I made the purchase. After replying YES, I was able to complete the payment. While I understand the need for security, this feels excessive since I already receive a verification code for transactions, and it just makes the process more complicated.

The lack of customer support is the most frustrating part. During one of the calls, I was asked to email documentation, which I did immediately. After sending all my documents, I never received any response. I called Caxton twice more — they always said the card should be working and that they would escalate the issue to their higher-ups and the IT team — yet I never heard back. I also messaged them three times and still received no reply. Because of this, I have no idea whether there’s just an additional security layer causing the problem, or if there is actually an issue with my card.

It’s particularly concerning because this lack of reliability doesn’t fill me with confidence when travelling abroad. I’m now skeptical about using the card overseas, as it might not work like it used to. I’m genuinely a bit worried that I could be left unable to pay while abroad, which is very stressful.

It’s a real shame because this used to be a card I trusted when travelling and making online purchases. At the moment, the frequent declines combined with the complete lack of responses make it extremely frustrating and difficult to rely on. It would be great if someone from Caxton finally addressed my case and explained why my card isn’t working properly for online transactions.

Having misplaced my card, I contacted Caxton by what’s app and had very prompt and satisfactory service. They couldn’t have been more helpful. I found the whole process of acquiring and using the card very easy and convenient.

Great service, clear explanations.

Incredibly helpful person dealing with a technical idiot!! We achieved success main purpose of call

Excellent, efficient service.

The phone is always answered promptly by well trained staff.
My recent email enquiry was responded to within the hour & dealt with.
As an octogenarian I often struggle with tech but the staff are extremely patient & helpful.

Very simple and self explanatory for loading a new card

Excellent customer service after a bit of concern about my account. Keshawn was very prompt to respond to my email and answered my question to my satisfaction. 10/10.

I called to change my email address and also to remove two card holders from my account. The call was handled smoothly and efficiently.

Had to update my address within my online Caxton account so they could send me a new card. I emailed the proof of address document and within less than 5 minutes they responded to say my address had been validated and it was fully updated in their system. Very efficient indeed - thank you for great service.

Really fast, efficient service. Michael was excellent and solved my issue immediately