My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Näytä lisää
Yritys on vastannut
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Näytä lisää
Yritys on vastannut
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day. Great service. Th... Näytä lisää
Yritys on vastannut
4,8
Erinomainen
6 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I was in a panic
I was in a panic but the team were brilliant and helped me through and solved my problem cant thank them enough
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
Thank you for a great review we are so please to see that Michael was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Very helpful customer service
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive on . We will be sure to let the team know.
Helpful advice
Hannah was very helpful and explained very clearly what I needed to do to complete the installation of my new card to Apple Pay. She also sent a follow up email to check that all was ok
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that the instructions for adding your new card to Apple Pay were clear. We appreciate your positive feedback on Hannah.
Prompt and helpful replies from Keshawn…
Prompt and helpful replies from Keshawn at Caxton.
Much appreciated.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that Keshawn's replies were prompt and helpful. Thank you for sharing your positive experience; it is much appreciated!
prompt and professonal
I had to ring through as my app wasn't working
Kashawn answered swiftly and although some of my issues were delicate, he responded in a proffesional manner and kept me informed on a daily bases until i had my app up and running again.
Manyt thanks
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that Keshawn resolved your issue swiftly and professionally. We appreciate you taking the time to share your positive experience and are glad we could help get your app running again.
Great Customer Service
The Caxton Team were incredibly helpful as my bank debit card would not work online to load currency on to my new travel card. This was despite me having spoken to my bank over the last 5 years to ask them to own/solve the problem. The bank were not able/willing to do this, but the Caxton Team solved the issue within an hour of me speaking to them, allowing me to successfully load currency on to my card. I have to say their customer service is excellent & would definitely recommend them to anybody who needs to use currency in their foreign travels.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that Keshawn was able to help you load currency onto your travel card! We appreciate you highlighting our customer service and recommending us for foreign travel currency needs. Thank you for your positive feedback.
Caxton, effective and responsive
So far Caxton’s have been great in New Zealand. Even their support service responded promptly to a query I had. Good work
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We appreciate your positive feedback regarding our prompt support and service received by Michael, and thank you for taking the time to share.
Great helpful customer service
Great helpful customer service
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We appreciate you taking the time to share your positive experience with our customer service. We are happy to hear that Keshawn was helpful!
Easy Finance Abroad and FX savings.
As someone who lives between the UK and Spain, the Caxton card makes everyday transactions easy and saves significantly on FX rates. Brilliant Customer Service too.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that our card simplifies your transactions between the UK and Spain and offers great FX rates. We appreciate your kind words about our customer service!
Quickly understood and sorted my query…
Quickly understood and sorted my query with reassurance that new card will be issued in good time.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to see that your query was resolved swiftly by Keshawn, and we appreciate you letting us know that you were reassured about your new card. Thanks!
Brilliant Service from Caxton
I phoned Caxton today with a query regarding the use of my card. I spoke to Hannah Howse and she was brilliant in answering my query promptly and efficiently. Well done.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that your query was answered promptly and efficiently by Hannah. We appreciate you taking the time to share your positive experience with us.
Great customer service with card issue
Had an issue with with my new updated card which was dealt with very professionally. Received in time for Europe trip and assured it would get resolved if it hadn’t. Very happy with the service provided
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that the issue with your updated card was handled professionally by Hugo. We're glad it arrived in time for your Europe trip and appreciate your positive feedback regarding our service.
Hannah
Hannah, made me relax and help me resolve problem with Pin excellent customer service would highly recommend.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear you had a relaxing experience and that Hannah resolved the issue. We appreciate your recommendation and the excellent feedback!
Travel SIM Card
I had a couple of issues while I was abroad and using a travel SIM card. I couldn’t receive the text messages to confirm payment. I contacted Caxton through WhatsApp, only available during UK office hours and during the week unfortunately, however, Lauren was brilliant and sorted everything for me.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We appreciate you sharing your experience. We're happy to hear that Lauren helped resolve the issue.
Kershaw Farquharson was extremely…
Kershaw Farquharson was extremely helpful
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that you had a positive experience. Thank you for sharing your feedback about Keshawn. We appreciate it greatly.
Wow - great first impression
Wow - I was looking for a card to use abroad without the need for a new current account - there are the likes of Wise but Caxton caught my eye with decent reviews - initial experience of the app / online are excellent and had a lovely unexpected welcome call - very good first impression!
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that the app and online experience have been excellent. We're also glad you appreciated the welcome call. Thank you for sharing your positive first impression!
Raising and settling a disputed charge
After raising a disputed charge on my card, it was dealt with quickly and resolved to my satisfaction in less than 24 hours.
I would have given 5-stars had it not been quite hard to actually find where to raise this dispute. Navigation to this particular function needs to be made easier to locate - maybe a link from the FAQ would be a good idea, rather than it just stating raise a dispute and then leaving you to try and find this function.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're glad your disputed charge was resolved quickly. We appreciate your feedback about the difficulty you experienced in finding where to raise the dispute. We will explore improvements to our site's navigation to make it easier for our customers.
I had problems with my apps Caxton I…
I had problems with my apps Caxton I called customer service i spoke to Hannah she helped alot the services was top services thanks hannah
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that your issue with the apps was resolved effectively. We appreciate you acknowledging the support you received from Hannah ,thank you for your feedback.
Excellent care
Prompt, helpful, well informed, and clear advice
Empathetic advisor
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that Hannah was helpful, well-informed, and provided clear advice promptly. Thank you for sharing your positive experience!
Sorted in no time,wonderfully person on…
Sorted in no time,wonderfully person on phone thanx
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä caxton.io
We're happy to hear that your issue was resolved quickly by lauren! Thank you for your positive feedback; we appreciate it greatly.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
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Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
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