Cat Tree UK | FR | DK | IT | NL Arvostelua 1 397

TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Such a beautiful, well made and designed cat tree. My cat loves it and she sits regally on top of it, surveying her garden kingdom. The price was very good and it arrived on time and very well package... Näytä lisää

Saanut 5/5 tähteä

This was exactly what my cat needed to help him climb up onto the fence in our garden. We went for “The Watch Tower” which was a good balance between height and ease of climbing for him. Immed... Näytä lisää

Saanut 5/5 tähteä

The quality is excellent. My British longhair isn't quite his full size so we were able to swap the post to make it a bit lower for him and change it back when he's a big boy, he loves it.

Saanut 5/5 tähteä

Needed a tree for my elderly cat and this fit the bill - arrived promptly and was easy to assemble - cat is able to climb up easily and appears to love the memory foam mattress

Yrityksen tiedot

  1. Lemmikkieläinkauppa

Yrityksen kirjoittama

Here at Cat Tree UK, we are passionate about providing cat owners with the very best information, advice and products available on the market for your feline friend. From luxury cat trees, cat scratching posts, outdoor cat trees and cat houses to budget cat bedding and wall bridges. We have the UK's largest range of stunning products to suit your tastes or your kitty's personality. #meow Also serving: Cat Tree Denmark - https://cattree.dk Cat Tree France - https://cattree.fr


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very pleased with my outdoor cat climber.

Very pleased with my outdoor cat climber, it’s very sturdy and my two Ragdoll
cats love it. I bought the cat Palace from you which is inside and that is also extra sturdy hence the fact that I came back to you for my outdoor one. Very fast delivery with both climbers. Would definitely recommend to anyone who has large breed cats.

3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The watch tower

I purchased the watch tower, amazing service, I asked for extra photos and details as I have a kitten with mobility issues, so needed more information. They were super helpful, kept me informed of delivery etc. My 3 kittens absolutely love the tower, they spend all day on it. Many thanks !!

3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good cat wheel

Recently bought a cat wheel. I very quickly received an email saying that the order had been “completed”, which puzzled me as I had received no delivery details - any fears were allayed when the package simply appeared the next day. While it would have been more reassuring to get tracking info, it would be churlish to complain about a delivery so prompt. The wheel itself is of great quality and was fairly simple to put together, even for a relative DIY novice. If only I could now persuade my cats to use it…!

6. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Don't trust their site reviews

I bought one of their wall mounted cat trees, and overall I think that the build quality is good for the price I paid. However, I had an issue with the mounting hardware, which was not even slightly close to being sufficient for holding it onto the wall (and I have kittens, not even full grown cats!)

This alone isn't enough for me to have a negative experience with this company. A little extra money to buy some better hardware isn't the end of the world, just something I wish I had known. So I did the response thing and left a review of my thoughts on their website so others didn't have the same experience.

This is where I found the reason that they only have glowing reviews of their products across their website - they "moderate" the reviews. aka they delete any slightly negative criticism. Any company that behaves in this way is shady, in my opinion, and I don't expect I will buy from them again.

EDIT: Just read their response to this review. A masterclass in how not to do customer service. They've managed to call me an idiot, a liar, and then finally a bot all in one reply. I stand by what I said - legitimate businesses do not attack customers with such ferocity.

4. huhtikuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

Thank you for your feedback — we’re pleased to hear you were happy with the product quality and value.

Regarding your concerns about the wall plugs, we understand that different wall types require different fixtures. As noted in our installation guide, the included plugs are designed for solid masonry walls, and we advise customers with drywall or other surfaces to seek appropriate alternatives or professional guidance. We’re always here to help, and had we been contacted, we’d have been happy to provide advice or support.

As for your comments on our review system — we do moderate reviews to filter out spam, which unfortunately is a common issue for ecommerce sites. However, we do not remove reviews simply for being critical. In fact, we welcome constructive feedback, as it helps us improve. We’ve reviewed our records and did not initially find your submission or any prior communication from you, but after further investigation, your review was indeed held in moderation pending clarification of the installation issue.

Our team has since reached out to request more details from you several times so we can properly address your concern. We would still be happy to assist — please contact us directly at sales@cattree.uk so we can work with you to find a resolution.

Thank you again for your order, and we hope to turn this experience around for you.
– James

Saanut 5/5 tähteä

Great outdoor cat tree

Great customer service. Was updated with delivery info all the time.
What a brilliant outdoor cat tree.
My cat is only allowed in garden so this will keep her occupied 😸

15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Great little cat house

Great little cat house, our cats like it as they can hide inside and play together. Its very
easy to build which is helpful. Highly recommended. Purrrrrfect.⭐⭐⭐

5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great choice of products for both…

Great choice of products for both inside the home and garden, I bought the watchtower its been a good buy my cats love it, and it looks so much nicer than the wooden step ladders i had for them to climb on, the tower is strong and very well made, i will be buying again from this company, and would strongly recommend them.

23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good value and good quality product

Both my cat and I absolutely love her cat tree! She plays in it, sleeps in it, uses it as a launch pad! It was very easy to put together and is such good value. It looks far more expensive than it is! It came really quickly and we were kept informed of it's journey. Would highly recommend.

12. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

One of the worst companies I've ever dealt with

One of the worst companies I've ever dealt with, gave me a cat tree with a broken piece. Took 6 weeks to get a replacement, once I received that the tree promptly pulled away from my wall, falling and shattering. They said it was because I left it near a radiator and compromised the particle board, after just a couple days? Unlikely and even if that was the case, nothing on their website mentions it can't be near a window or radiator so that's irrelevant. I messaged them asking for either a replacement or refund. I was told since it was past the 30 days they couldn't refund it and would send a replacement. 2 months go by and I still haven't received anything. Message again and they told me their suppliers must have missed the email. Fed up at this point I left a bad review on trustpilot (now deleted and replaced with this for more accurate information and dates.) They shortly sent me an email saying they would no longer send the replacement pieces. What a joke honestly. From receiving the tree and trying to sort the problems it took 146 days.

UPDATE- Company threatened legal action after I initiated a charge back.

UPDATE 2- I never mentioned it was near a window, because it wasn't and said it was adjacent to a radiator, not touching. They're just outright lying.

UPDATE 3- that is a pair of french doors which do not get opened as we have cats. Please do not link pictures of my property.

19. lokakuuta 2024
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

Thanks Mikayla. As you will be aware, your product was not faulty. The particle board was damaged due to it being placed next to a window and then moved adjacent to a radiator which causes moisture to build and corrode it.

We advised you that despite this not being our fault, we would assist in sending a replacement part which needs to be ordered in and takes time if suppliers do not have stock.

You then decided to leave completely false, misleading and frankly libelous reviews across multiple platforms and we retracted our offer of sending free parts to you as we clearly cannot meet your expectations as a retailer.

This then caused you to become upset and then file a fraudulent chargeback to try and reclaim your money despite you being well aware the product was not faulty and well outside of any return period.

We do not accept customers using chargebacks to defraud our business when they are in the wrong, and yes we will be filing legal action against you unless payment is made in full. Friendly fraud is a crime, and we do not tolerate it.

You mentioned that we are lying when we state your product was by a window, but the picture you sent us shows it clearly is and can be viewed here > https://ibb.co/MkNpt5TY

We appreciate it is unfortunate and we are sorry that you are not satisfied, however we do not accept your claims and do not accept customers using chargeback's to defraud businesses especially when we have gone over and above to help you and offer free replacement parts not covered under any warranty.

James

Saanut 5/5 tähteä

Beautiful cat tree purchased 10/10

Beautiful cat tree purchased with this company. Extremely sturdy and high quality trees . They look stunning and the cats love it. Good communication throughout . Delivered within a week . Easy to contact by email . Overall good customer service . Highly recommend the cat trees and the company .

5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Awful customer service, no resolution of issue

The seller contracted DPD to deliver the item with total price of 300€. There was no communication from DPD about the delivery or the package at all, and we had to call DPD. We agreed with them to deliver the item on 26/02. Nobody came on Wednesday, and the tracking was showing that the item was delivered. We contacted the seller about the situation, to which their response was that we have to contact DPD to deliver the proof of delivery, so the refund could be issued. Since this is not a common business practice, the seller asked DPD for the proof of delivery on our behalf. This was delivered by DPD, and the proof of delivery was with fake signature and a day of 24/02, on which nobody from DPD came. so the proof of delivery provided by DPD was definitely forged.
The response from seller was, there is a proof of delivery and if we feel it is fake, it is our responsibility to deal with DPD, and that they have nothing to do with it. DPD is telling us to ask for a refund from seller, seller is saying DPD is responsible and they will not issue with refund. The agent named Jon "Cattree" was very disrespectful and unwilling to deal with this situation, was not answering to questions but writing one story over and over again.
In overal, I highly DO NOT recommend this seller due to their unprofessionality, unwillingness and even rudeness, during the whole email conversation.
In the end, we do not have the iteam, we are short 300€ and nobody is dealing with the issue.

5. maaliskuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

We are very happy to respond to this review. This customer ordered a product from us which has been signed for at his address with his signature. This has also been confirmed by DPD. We provided full proof of this and the customer requested a refund which we have refused. If packages are left in a safe place, there is a small chance that things can go missing in which case there is a process that can be taken. However, in this case, the signature is clear and the evidence shows that this was delivered to the correct address from DPD and the GPS location of the driver. As you would not accept this, you began to threaten us with a negative review (and this is the result) unless we refunded you in full for package which you have signed for and has been delivered. Based on the evidence, this is clearly someone who is trying to fraudulently obtain goods free of charge by claiming they did not receive them. In-fact, you have posted another review stating the same thing happened with another retailer that you did not receive your package when it was delivered. We do not tolerate being blackmailed or threatened by customers with negative reviews in order to try and get free goods from us. We advise you to contact the police or DPD who can provide you with further assistance as the goods have been delivered to you and signed for at your address. James

Saanut 5/5 tähteä

Fantastic product and lovely company to…

Fantastic product and lovely company to deal with.
The customer service is excellent and they get back to you with any query ASAP.
My dog is loving the new toys, and I am happy to have found a store with such great options.

27. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Climbing wall andes

The items seemed good though could have made the bowl bit bigger, it is quite small. I have 2 smaller maine coon girls, they weigh 4.5 kilos each at 3 years old.
The wall plugs provided were terrible, we had to buy some to stay on the wall. I think the company could improve on providing good quality versions for the 4 legged babies safety.
After we finally put it up on the wall and it was not coming out from like 5 kilos weight put on it the cats seem to like it a lot, especially the house and the bowl.

4. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I am still waiting for a reply to any…

I am still waiting for a reply to any of the emails I have sent to your company and your “supplier “.

21. tammikuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

Thank you very much for your review. We have no record of anyone under your name having emailed us. Please email your request to sales@cattree.uk and we will always respond. We look forward to hearing from you.

Update - This appears to be another malicious review from the same person who left the previous 1 star review. We have never spoken or dealt with this person and this review is entirely fake. Reported to Trustpilot for removal

Saanut 5/5 tähteä

Fantastic Service with a Personal Touch!

I recently ordered a new pet pram from Cat Tree UK for our Shih Tzu, who is recovering from a compressed disc in her back. This only happened this week, and following an MRI, we’ve been told to keep her rested. It’s challenging to manage her around the house, especially when we need to move her safely if we’re on our own. The pram is a lifesaver – now we can keep her still and comfortable while still being mobile, even if it’s just for trips to the kitchen or bathroom.

I placed the order early yesterday morning, knowing standard shipping usually takes 4-5 days. However, I emailed the team at Cat Tree UK at 7:30 am to explain our situation. To my surprise, the Managing Director emailed me back at 8 am! They went above and beyond to secure faster delivery for us, and the pram arrived by 11 am the next day.

This level of service is exceptional. I recognise this wasn’t standard practice for them and must have been difficult to facilitate, but their team added a truly human touch to the online shopping experience. They showed genuine care and made a stressful time so much easier for us.

Fantastic job, Cat Tree UK – thank you so much! I wouldn’t hesitate to recommend you to anyone. Five stars all the way! 🌟🌟🌟🌟🌟

15. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Would highly recommend

Well made cat trees. Variety of products to choose from. Competitive prices. Payment options. Excellent customer service. Always quick response to questions. I have several products from Cat Tree UK. My cats love them! Would highly recommend

11. marraskuuta 2024
Oma-aloitteinen arvostelu

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin