Cat Tree UK | FR | DK | IT | NL Arvostelua 1 397

TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Such a beautiful, well made and designed cat tree. My cat loves it and she sits regally on top of it, surveying her garden kingdom. The price was very good and it arrived on time and very well package... Näytä lisää

Saanut 5/5 tähteä

This was exactly what my cat needed to help him climb up onto the fence in our garden. We went for “The Watch Tower” which was a good balance between height and ease of climbing for him. Immed... Näytä lisää

Saanut 5/5 tähteä

The quality is excellent. My British longhair isn't quite his full size so we were able to swap the post to make it a bit lower for him and change it back when he's a big boy, he loves it.

Saanut 5/5 tähteä

Needed a tree for my elderly cat and this fit the bill - arrived promptly and was easy to assemble - cat is able to climb up easily and appears to love the memory foam mattress

Yrityksen tiedot

  1. Lemmikkieläinkauppa

Yrityksen kirjoittama

Here at Cat Tree UK, we are passionate about providing cat owners with the very best information, advice and products available on the market for your feline friend. From luxury cat trees, cat scratching posts, outdoor cat trees and cat houses to budget cat bedding and wall bridges. We have the UK's largest range of stunning products to suit your tastes or your kitty's personality. #meow Also serving: Cat Tree Denmark - https://cattree.dk Cat Tree France - https://cattree.fr


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

1 t. arvostelua

5 tähteä
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Saanut 2/5 tähteä

Not the best experience

Ordered on the 30th October for my cat’s birthday present. The website states that 98% of orders are delivered within 3-5 working days and if this isn’t achieved then they would send some cat toys with the order. My order took 10 working days to dispatch (I ordered at around 7am) and I never actually received a dispatch email. My emails were replied to quickly which was positive but for several days in a row I was told I would be sent a tracking number but wasn’t. I never actually received an apology for the delay or any of the promised cat toys so don’t read that on their website and expect it as you’ll be disappointed. One of the scratch pads also arrived dented sadly…hasn’t stopped my cats enjoying it but for £180 I would have hoped for an undamaged item.

13. marraskuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

Thank you, Rachael, for your review. We totally hold our hands up regarding your order. We are in the process of changing our entire logistics as previously they were sent from our warehouse in Germany to customers but customers were receiving duty payment requests therefore, we now transfer stock to our Northern Ireland warehouse to avoid this problem and unfortunately there have been some teething issues which have caused some delays and incorrect orders currently. We will definitely send you some cat toys and feel free to send us a photo of any damage and we can assist with a solution. Once again, sorry for this experience that fell short of our usual expectations and we hope to hear from you again soon. Jon

Saanut 5/5 tähteä

My cat and I give 5 stars all round

I would 100% recommend this company and the items and service they provide. I bought a cat tube/pillar type tree for my cat. She absolutely loves it. She can play on the levels in the tree and sit or sleep very comfortably on the top. It is sturdy and a good size for her. Great quality and exactly as described. Just what I was looking for. The tree came to me quickly and well packaged.
My lovely cat and I are very happy customers. Thankyou

5. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent customer service and very…

Excellent customer service and very quick delivery. The quality of the cat hanging bag was stunning, thick and it was just beautiful I loved it 😻 my cat sadly didn't use it but that's nothing to do with the cat bag itself she is just an outdoor cat, but it was donated to a cat rescue and the new kittens absolutely love it and make use of it all day everyday so I'm very happy 😊

19. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fabulous

Fabulous. Very happy with the quality of the product it is excellent, I have a large sturdy British blue and this is perfect for him.
Customer service amazing I recommended to a friend who ordered too.

9. lokakuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Don't trust these guys. Scam

Waited months for a cat tree called a Maine Coon Lounger. The top bed is far too small for a large breed. They show a picture of a long haired cat sitting on it but no way is this a fully grown MC.
When I brought this to their attention I was told, despite sending photos with tape measure of my cat that zi was basically wrong. Offered return but at my expense for a box weighing 48kg.
I have had nothing but insults. I was told cats only sleep curled up! That the 17"x14" bed is big enough ( the cat disagrees).
Absolutely no customer service and btw. These cat trees are made in China, not UK as I thought they would be seeing as how the company blares out their uk status.
DON'T WASTE YOUR MONEY WITH THESE GUYS

9. lokakuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

We’re disappointed to read this review, as it is entirely inaccurate and misrepresents what actually occurred. The customer ordered our Maine Coon Lounger and later requested a free return, claiming the top bed was “too small.” However, the bed dimensions are clearly listed on our product page and match exactly the measurements the customer herself provided. The product received was exactly as described and shown in our photos — including several images of full-grown Maine Coons comfortably using it.

Images of full size Maine Coons using the top bed.
https://ibb.co/jP8RcsB3
https://ibb.co/bgSPsnHn

As per our standard returns policy, we offered a return option, but since the product was not defective or misrepresented, the customer would need to cover the return shipping cost. Unfortunately, after we explained this, the conversation became increasingly aggressive and abusive, culminating in racist remarks directed at Chinese people. At that point, we had no choice but to end communication.

For clarity, our company is based in the UK, but like nearly all pet furniture retailers, some components are responsibly manufactured overseas. We take pride in our product quality and transparency, and we stand firmly by both our product and our conduct in this matter.


James

Saanut 5/5 tähteä

Happy cats

Great prices, well constructed items, instant communication, would certainly purchase from again, thank you.

12. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Avoid this company! Do NOT give them your hard earned money!

I ordered a cat tree in mid-August. It's now mid-September and I still haven't received my item or a refund that I requested. Somehow the items has shipped twice by different couriers and still not managed to get to me... I was given a tracking number and none of the normal couriers see it as a valid tracking number.

James has told me that he'll only refund once the item has been returned to them from the courier company, but I'm reluctant to believe it has even been shipped. Apparently, I rejected the first parcel from Evri (not sure why I would be asking where the parcel is if I had rejected it) was returned to them and somehow they had to wait on their supplier to get the item? No attempt to make things right has happened.

10. syyskuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

Thank you for your review, and we're genuinely sorry to hear that your experience has been frustrating.

To clarify the situation: your original order was unfortunately returned to the sender by the courier, and we weren’t provided with a clear reason for this — for which we sincerely apologize.

Once you contacted us about the delay, we offered two options: a full refund or a replacement item. You opted for a replacement, which we dispatched promptly. A few days later, you requested to cancel the order. At that point, the parcel was already in transit, and we began the process of halting delivery and arranging a return with the courier.

As explained, refunds are issued once the item is returned to us. This is a standard policy across most retailers (including platforms like Amazon), as it ensures that both parties are protected — especially in cases where goods may still be delivered despite cancellation requests.

We understand this situation has been frustrating and we're doing everything we can to resolve it. As soon as the parcel is confirmed returned, your refund will be processed in full as per our terms and conditions.

If you have any further concerns, please feel free to reach out directly — we’re here to help.

Saanut 5/5 tähteä

Ordered for 1st time

Ordered for 1st time, super variety with some special products. Super quick delivery despite need to change address, very good and quick communication.

5. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Slow and extremely painful to deal with - avoid!!!

I specifically ordered from this website as it states UK, expecting to receive my order within a few days. Didn't hear from them for over a week and chased up. They had contacted me but the email had gone to my spam. Apparently what I had ordered was no longer available. They offered me something similar (in their opinion though it was completely different colour). I agreed to the product swap if they could expedite the order. They placed the order than said due to the fact it was coming from abroad it would take at least 4 days to dispatch (no offer to try to get it to me sooner despite requesting this or not having the stock of what I had ordered and paid for). I had a thought about it overnight and decided not to bother to wait anymore so requested my refund. Apparently this takes 5 to 8 working days for their accounts department to even process (let alone me get the money back in my account!!)

What a complete joke this company is. I wouldn't touch them with a barge pole. They make Amazon seem like Harrods!

Edit made following the reply below,
Yes the email went into spam. My review stated this already! The multiple follow-ups were the 2 emails both in spam, (not your fault OR MINE!!!!!!! But must happen all the time - could you not have tried calling?? Or Or is that too much trouble for you????? emails were not sent “immediately” and why show an item in stock and allow people to order pay for it when it isn’t?? Get a grip of your stock situation!! Regarding the offer to give me a superior product at the same price, it was what, 7% more and was a full price item during a sale when most your items were heavily discounted so I don’t even believe it was an “upgrade” though you tried to sell it as a “complimentary upgrade” and was also a completely different colour. I don’t see how it was an “upgrade” on what I ordered originally as when I looked into it further I saw it on Amazon at less than half the price you had it for on your website.
I’ve read your responses to other people who have been honest in their reviews and your arrogance in your replies clearly shows a lack of empathy and basic customer service skills! Also you state 5 days is standard for a refund but you stated 5-8 “working days” which is appalling for an item so expensive that I never received!

Further update following the change of response below!
I see you have changed several points from your original response (I wish I’d screen shot it for other potential customers to see)
Fact is your item was out for of stock, error is on you for having it shown as available when it it wasn’t! you didn’t tell me “immediately” it was the next working day your 2 emails went into spam, you didn’t try to contact me by phone. You offered me an item as an upgrade which was a different colour and though you classed it as superior and a complimentary upgrade is indeed on Amazon at less than half the price you have it listed for on your website. Which we have already ordered, received and are very happy with - as are our cats. I look forward to your next arrogant condescending response. You’re just making yourself look like a melt “James”

12. elokuuta 2025
Oma-aloitteinen arvostelu
Cat Tree UK | FR | DK | IT | NL-logo

Vastaus yritykseltä Cat Tree UK | FR | DK | IT | NL

We appreciate your updated feedback, though there are several inaccuracies we would like to clarify for the benefit of other customers reading this.

We emailed you within 24 hours of your order being placed to let you know that the item you selected was unfortunately no longer available. Unfortunately, both our messages went to your spam folder, which is outside of our control.

Our website lists over 2,000 products, and some of these are shipped directly from third-party suppliers. It is not physically possible for those suppliers to link their inventory systems to our website in real time, as their stock changes constantly with other retailers. As soon as we became aware your chosen item was out of stock, we contacted you and offered the closest available alternative. You were under no obligation to accept this option and could have chosen a full refund immediately.

The product offered was the nearest match in style and specification to your original order and carried a higher retail value. Your statement that this product is available on Amazon at less than half our listed price is simply incorrect — we have checked and it is not available on Amazon at all. We are the only UK retailer for these products.

Once you decided you no longer wished to wait, we processed your refund request promptly. As with all retailers, the actual transfer of funds is handled by the payment provider, and it typically takes 3–5 working days for the funds to appear back in your account. Our stated 5–8 working day timeframe simply covers any delays caused by banks, weekends, or public holidays.

While we regret that you were unhappy with the experience, our communication, stock management, and refund processes were in line with standard retail practice, and we acted promptly to offer a resolution.

Saanut 5/5 tähteä

Super content


"Mon nouvel arbre à chat est arrivé et je suis ravi ! Il est superbe, d'une excellente qualité et le tout pour un prix tout à fait raisonnable. Mon chat va l'adorer !"

25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

A post posting!

The end product was easy to assemble and is a good-looking bit of kitty-kit, giving the balls as an enrichment activity. I was a bit unsure in terms of communication / tracking of the parcel so I think there’s room for improvement there. It’s also quite lightweight so possibly better on a hard floor using the non slip pads provided. Mine is on a carpet and can wobble when used as it is intended. My clever young tortie loves chasing the balls and is using the scratching post - though is a bit wary when it wobbles.

8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A beautiful and well built very large…

A beautiful and well built very large cat tree.
The construction is solid and safe for my cat to climb in safety. It is also an aesthetically pleasing piece of furniture for the garden.
I am sure that eventually she will climb to thee top level with ease and has started going into the lovely cave house at the bottom .
Thank you for this gorgeous tree .

1. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

An Amazing Cat Tree at an Excellent Price

This is the second cat tree that I’ve ordered from Cat Tree UK. The first one took a while to arrive as it was out of stock, but definitely worth waiting for. This is beautiful cat furniture that actually looks good in your room.
With two new rescue cats on their way, I ordered a second post. Equally as well made and it arrived in days.
I’m happy and all the cats love the posts.
Would definitely recommend 👍🏻

1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Eco Chryses cat tree

Great product! Good to look at and fits perfectly in my surroundings. I initially purchased one to test with my two cats, and they loved it so much that they even fought over ownership. To resolve this, I ordered a second one, ensuring each cat had its own bed. The only issue I encountered was that the dome's position didn't provide sufficient leverage for the cats to easily jump in and out (hence the loss of one star). To address this, I drilled two holes in the dome and rotated it to face the flat base thus allowing for easier entry and exit. This now works and the cats are pleased!

27. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Cat Tree

Very happy with my large ‘Spartacus’ for my 2 Romania rescue cats, they love it and up there all the time. Very easy to assemble and sturdy. Good coms from company, no problems.

14. toukokuuta 2025
Oma-aloitteinen arvostelu

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