The sales representative was excellent, I showed her a picture and she knew exactly what I wanted to book, she was very friendly, bubbly and happy, the kind of person you like to do business with. The... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Just booked our Vegas, Miami and Caribbean cruise with Cassidy Travel. Have to say Natasha in the Tallaght store was fantastic. She went above and beyond to help us and put up with all my questi... Näytä lisää
As usual Cassidy Travel is our go to place for holidays as they always provide excellent customer service, there is always great value when you shop with Cassidy's. They provide answers to any questi... Näytä lisää
Recently contacted cassidy travel to organise a holiday in january to lanzarote.we always deal with cassidys since they were recomended to us by my sister in law.was dealing with annette.lovely person... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Matkatoimisto
- ja myös
- Hotelli
- Lentojen hakusivusto
- Matkailusivusto
- Risteilymatkatoimisto
- Risteilyvarustamo
Yrityksen kirjoittama
Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year
Yhteystiedot
24 Liffey St. Lower, North City, Dublin 1, D01 F1W1, Dublin, Irlanti
- 0818 332500
- customerservices@cassidytravel.ie
- cassidytravel.ie
4,9
Erinomainen
18 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Unprofessional
Booked tryka lisbon through cassidys. Absolute disaster from the off. Booking not recognised in airport so had to que for 60 mins to sort out. Meal promised on flight [I have email proof] but aer lingus knew nothing about it. Was also promised a double room for myself and my partner (again I have proof) twin room only available. Again booking not recognised at check in to tryka event. Emailed cassidys to relay my difficulties only for them to email back blaming aer lingus, the hotel and the organisers of tryka. I send a 2nd email to which I got no reply. Extremely unprofessional company.We paid cassidys over 22000 euro for them to ruin our trip and take no responsibility.
9. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Cassidy Travel
Dear Darren,
Further to our correspondence directly with you, whilst we appreciate the time you've taken to share your experience, we are content after extensive review that we made no errors or omissions regarding your flights, the procurement of your accommodation, or your tickets to the event.
Kind regards,
Cassidy Travel
The wonderful Kayleigh
Kayleigh was amazing, so helpful and patient. Although we couldn’t find what I was looking for initially, she took my contact details so she could continue the search for my holiday without delaying me. Within 30 minutes she rang with the holiday I was looking for at the best price. Thank you Kayleigh ❤️❤️
29. syyskuuta 2026
As always the person doing our booking…
As always the person doing our booking got us the best deal for our money.Amanda was very helpful and efficient.
14. lokakuuta 2026
All my emails were answered very…
All my emails were answered very quickly, and my queries were answered promptly by Ainie the Cruise Consultant I was dealing with.
13. lokakuuta 2026
We always book with Cassidy travel
We always book with Cassidy travel, very helpful and trustworthy, always great service, with a smile 😊
And always in the Liffey street office, the girls are lovely there !
6. lokakuuta 2026
Staff very friendly and booking online…
Staff very friendly and booking online gives many choices for flights and accommodation
13. lokakuuta 2026
Booked a tailored holiday to Germany…
Booked a tailored holiday to Germany next September
Alison was so good at her job, she helped us pick hotels, flights, car hire. She was so patient with us and a joy to deal with
Very friendly, patient, courteous and helpful
13. lokakuuta 2026
The lady I was dealing with Annmarie…
The lady I was dealing with Annmarie was very helpful and advised me on the best options that would suit me. I will let you know how we get on . Looking forward to our trip after Xmas.
9. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Anne,
Thank you so much for sharing your experience. We are delighted to hear that you received such helpful guidance and found the perfect options to suit your needs. It is wonderful to know you felt well looked after.
We would love to hear how everything went upon your return, and we wish you an absolutely fantastic and memorable trip after the Christmas holidays!
Kind regards,
Cassidy Travel
Received a very high standard of care…
Received a very high standard of care and help. We are very satisfied with our experience with Cailin McShane staff member.
13. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Kathleen,
Thank you so much for your wonderful review!
We are delighted to hear that you received such a high standard of care and are very satisfied with your experience. It is always our goal to provide helpful and attentive service, and we are thrilled that our team member made such a positive impression.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Cassidy Travel
Excellent customer relations from staff dealt with a lovely girl called Caitriona very obliging and helpful
Great staff and customer service
6. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Rita,
Thank you for your kind review! We are delighted to hear that you experienced excellent support and friendly service from our team. We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Cassidy Travel
Feedback
Michelle was so knowledgeable about different destinations & took into account our needs & preferences.
13. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Jackie,
Thank you for your wonderful five-star review!
We are so pleased to hear that our team member was highly knowledgeable about various destinations and took the time to carefully consider your specific needs and preferences.
We truly appreciate your kind feedback and look forward to helping you plan more amazing trips in the future.
Kind regards,
Cassidy Travel
Vastaus yritykseltä Cassidy Travel
Dear William,
We are happy we could resolve everything quickly for you during our conversations. Thank you.
Kind regards,
Cassidy Travel
I was happy with the experience the…
I was happy with the experience the agent was very knowledgeable and was most helpful
6. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Philip,
Thank you for your wonderful five-star review! We are so pleased to hear that you had such a positive experience and that our team member was both highly knowledgeable and extremely supportive. Your kind feedback is greatly appreciated.
Kind regards,
Cassidy Travel
Wonderful Staff
Michelle in Liffey Valley is professional, friendly and genuinely wants her customers to have a great trip.
Cassidy Travel offers a great choice of destinations at very good value for money. It's no wonder they are in business for so many years.
12. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Siobhan,
Thank you so much for your wonderful review! We are absolutely delighted to hear about the fantastic service you received at our Liffey Valley branch. It is wonderful to know that our team's friendly professionalism and genuine care shone through during your visit.
We are also incredibly proud of our long history of providing a wide variety of travel options at excellent value. Your kind words and support mean the world to us, and we look forward to helping you plan many more amazing getaways in the future.
Kind regards,
Cassidy Travel
Seemly easy to make a hotel booking
Spoke with Louise. Very pleasant and obliging as I needed to reserve a number of room's &personal for a trip to Rome. She made it a very pleasant experience. Highly recommend Cassidy travel for a trip away.
13. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Customer,
Thank you so much for sharing your wonderful feedback.
We are absolutely delighted to hear that booking your group accommodation for your upcoming trip to Rome was such a smooth and pleasant experience. It is fantastic to know that you felt so well looked after during the planning process.
We truly appreciate your kind recommendation and look forward to helping you organize many more memorable trips away in the future.
Kind regards,
Cassidy Travel
So helpful with booking and needing to…
So helpful with booking and needing to amend booking
12. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Customer,
We are happy to hear that we could assist with adjusting your travel plans. Thank you.
Kind regards,
Cassidy Travel
I have used Cassidy Travel a few times…
I have used Cassidy Travel a few times now and always get good value and service from them.
12. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Angela,
Thank you so much for your continued support and loyalty. We are absolutely delighted to hear that you consistently receive great value and excellent service when booking your travel with us.
We truly appreciate your kind feedback and look forward to helping you plan many more wonderful trips in the future.
Kind regards,
Cassidy Travel
Natalie in your Dundrum office really…
Natalie in your Dundrum office really sorted everything for us. She is brilliant. I have booked another break with her.
5. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Anita,
Thank you so much for your wonderful feedback!
We are absolutely delighted to hear that our team member in the Dundrum office took such great care of you and made the booking process seamless. It is fantastic to know that you have already planned another getaway with us.
We truly appreciate your continued support and look forward to helping you with many more exciting trips in the future.
Kind regards,
Cassidy Travel
Was booking our holiday online but had…
Was booking our holiday online but had a gift voucher and it wouldn’t go through, had to go into the shop to complete the booking. I was dealing with Naomi she was really helpful. It might be useful to have it printed on the card that cannot be used online bookings.
5. lokakuuta 2026
Vastaus yritykseltä Cassidy Travel
Dear Valerie,
We are glad you enjoyed your experience with our team member who assisted you in completing your holiday plans. Thank you so much for sharing this positive feedback with us.
We appreciate your patience regarding the online payment issue with your voucher, and we understand how this extra step could be inconvenient.
Your helpful suggestion to clarify these usage terms directly on the physical cards is very valuable, and we will certainly share this idea with our department responsible for design and updates to improve our future booking process.
Kind regards,
Cassidy Travel
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