CarbZone Arvostelua 

Awful customer service. If your order ever goes missing don’t expect them to be of any help at all. Multiple emails including proof that evri said the order had gone missing and yet they still refused to do anything. Will never use this website again, AWFUL

I’ve previously used this site many times. No problems. Good products delivered within the expected time. However, I ordered £29.50 worth of goods on the 27th of May and my order is still being “prepared”. I’ve emailed and messaged and heard nothing back. Will have to report as fraud to my bank now and there seems to be no resolution. I will never use again or continue to recommend them. Which is such a shame, as I do love the products.

As all the previous reviews. Waited 8 days so far for my order. No idea what state the bread will be in if it arrives. Customer service very poor. I will never use again.

Used a few times in the past but never again, customer service is useless, going to have to claim back money from Credit card

I ordered my items for over 10 days, no delivery,no communication. They had promised to deliver in 2-3 days. No response from customer service despite sending them emails. Pathetic!!!😡

Jag vill varna andra när det gäller att samarbeta med detta företag. De har haft ekonomiska svårigheter. Dessutom har de en utestående outsourcingavgift för sex månader som fortfarande är obetald till oss. Var vänlig och iaktta försiktighet samt säkerställ noggrann due diligence innan ni ingår några avtal med detta företag.

Don’t bother with this outfit. After noticing they use the cheapest, most useless, courier outfit in country I should have known better than to order. Wild optimism took hold though…with predictable results. No order delivered and the hopefully named ‘customer service’ from Carbzone requesting I ring around the courier collect shops in my area to see if my 4 day late parcel had landed there by mistake!?.

Way to own your ‘cheapest courier’ mistakes Carbzone. Won’t be ordering again.

As a regular customer of Carbzone, I have consistently encouraged others to use them. Sadly, the first time I needed to encounter their customer service team to cancel an order (less than an hour after ordering as my Mum had also ordered which made it duplicate shipping to the same address) the agent told me it had left the building. I highlighted that no seller would be that prompt and after much back and forward they finally accepted they hadn't sent it only after I threatened to submit a formal complaint and escalate as high as needed for them failing to follow their own cancellation policy. The products are great... the company and their customer services skills are awful and they have therefore lost a customer in me.

I like the products. However when over half of my order went missing the Customer services was appalling. Slow to respond, couldn't tell me where the missing items were and more or less accused me of lying. It was clear they were not going to do anything for me. A week later another box miraculously turned up with the missing items!

Good products
We buy the wraps which are pretty good. We recently bought the lasagna sheets. Not tried them yet. One box arrived open and bashed up. The rest were fine. Delivery can be a bit slow sometimes but not really had a problem. Customer service got back to us very promptly re the bashed up goods. So far so good.

Absolutely shocking!
Placed an order for next day delivery and had this confirmed with a member of staff, 18 days later and still nothing. Communication is appalling. They take your money and deliver nothing. Reported to trading standards, the more people that do the same the sooner we eradicate scammers.

I placed an order which should have come by today. I tried to contact carbzone to no avail. The chat on their website doesn't reply. There has been no further action taken with my order, no dispatch details, no delivery details. I've contacted my bank to raise a despite.

Be aware that they send you expired food items and then refuse to refund or facilitate returns.
These guys should be investigated. Not sure how they’re getting away with this.

Food is fine but customer service and delivery is absolutely shocking. My last order took three weeks to sort out, and CarbZone customer support were terrible. I have just spent an extra £8.99 to get DHL delivery rather than Evri, but they just kept the £8.99 and shipped with Evri instead.

Last time I vowed I would never order again but I caved in, but seriously this will be the last.

Rubbish service, they dont reply at all.

Sent protien shake that was 8 months out of date. When I eventually received a reply from the online chat, they agreed to send a replacement, amd guess what, it was also 8 months out of date.
Now they won’t answer on the online chat.

I’ve regularly ordered from Carbzone for the last two years. Love their products. Never ever had any issues, apart from sometimes they are out of stock, so when it’s in stock I grab what I can. The toasties and wraps and rice are my go too thing. And delivery has always been quick. Very surprised at the bad reviews,

I've had my order which has missing items. It took 5 days for them to let me know they have out of stock items. In total I have received my order in 10 days. Upon receiving the package realised that another item is missing from the order. Notified the company and waiting. I wouldn't order from this company again as it is not making the life easier.

Do not order from this company. Products are well past their use by date. Blueberry bread had no date stamps so could not trust it. Sweetener was dated May 2022 (received April 2023). Sent photo of the date to customer service and was met with a really bad attitude and told I was wrong. Won't be ordering again.

I paid 42.85£ and received products worth less than 25£. It’s been two months since I complained and still haven’t had any resolution.
It’s unbelievable that a company can get away with this!
Do not order from this company!