Ryanair Car Hire Arvostelua 

Nigdy więcej! Zarezerwowałem samochód pierwszy i jak się okazało ostatni raz. Jak coś pójdzie nie tak to o zwrocie można tylko pomarzyć. Cwanacy znajdą zawsze coś aby nie oddać pieniedzy a chodzi raptem o śmieszne 50euro. Totalna januszerka. Jednorazowa wpłata warta więcej niż zadowolony i wracający klient.

Prenotazione iniziale cancellata per mio errore e non rimborsata dopo un mese. Prenotazione confermata, arrivato al banco del noleggio, nonostante sulle condizioni di Ryanair fosse scritto specificato, il noleggiatore USave non accettava la carta american express per il deposito cauzionale non consegnandomi la macchina.

Fik ganske enkelt ikke udleveret bilen, pga af at mit navn ikke var 100% ens på pas, kreditkort og kørekort. Total scammers. Burde have vidst bedre. Nu klager jeg, for i det mindste at få mine penge retur, men mit bedste bud er, at jeg får et ai genereret afslag

Il contratto viene fatto tramite Ryanair Car Hire ma se si ha qualche problema con la società di noleggio Ryanair si chiama fuori e non vuole sapere niente. La società di noleggio a sua volta dice che il contratto è stato fatto tramite Ryanair e quindi loro non hanno margini di manovra. Si finisce in un cul de sac da cui non è possibile venire fuori. Per un noleggio che costava 240 € ho poi dovuto sottoscrivere un contratto aggiuntivo da 300 € : la società di noleggio non mi avrebbe dato l'auto perchè la mia carta di credito VISA che aveva budget sufficiente e non è pre-pagata non sarebbe stata accettata perchè emessa da una banca on-line. Preciso che ce l'ho da 15 anni e avrò fatto almeno altrettanti noleggi auto senza mai avere avuto problemi.

Ne réservez pas de location de voiture sur le site de ryanair location pas chère mais une fois arrivée sur place à l aéroport de Téneriffe sud agence Goldcar vous impose une assurance exorbitante ( que j avais déjà souscrite avec ryanair assurance premium) j ai refusé ils m ont annulé la réservation A FUIR !!!!!

It’s a waste of time dealing with this company. Customer service is absolutely useless. Avoid in any cost. Ryanair should avoid their name to be connected with Cartrawler which is running business in their name. They shouldn’t promote this kind of service from their app, it tarnish even more their tarnished reputation. This is the situation I will remember and will make me avoid brand Ryanair in the future.
I booked carhire from them and after month and half hire company cancelled it without reason, they informed Ryanair Carhire, but they didn’t answer and still see it on their system like valid booking. They keep me in limbo, uncertainty and they don’t want to accept complaint at all.
Companies behaviour like this shouldn’t be tolerated and should be thoroughly investigated be regulator. For me it looks like systemic misleading of customers and false advertising.

Even 1 star is too much! Booked Ryanair car hire with our flight - Stansted to Cagliari, Sardinia. We were delayed waiting on the tarmac in the plane for 3 hours because of a storm. No planes taking off at all. No phone signal in the plane whilst we were waiting so we were unable to let the car hire people know of the delay - but the cabin crew said it would be fine because all flights were very delayed. Because we were more than 2 hours late landing in Sardinia, the car hire company, Carwiz (who incidentally are not based on the airport site and were extremely difficult to track down) cancelled the hire and recorded us as a no show. They wouldn’t honour their commitment and kept our money. The only solution was to pay top dollar to hire another car from the airport building. We will be trying to claim this back from Ryanair car hire. Dreadful behaviour from Carwiz and Ryanair car hire who have no helpline or any solution in this situation. Many other delayed passengers were in the same boat - all extremely angry and facing further holiday delays. A dreadful start to a holiday! Thanks Ryanair and Carwiz.

Accettano american express al momento della prenotazione, poi arrivi al banco e non la accettano. Essendo impedito ti costringono a rifare un nuovo contratto di noleggio, perdendo il precedente pagamento on line.
Quando li contatti per spiegare il problema e chiedere rimborso, non gliene frega niente.
State lontani.
( Non capisco perché le autorità non fanno nulla per fermare questo inconveniente).

Ti attirano con offerte veramente convenienti, ma se incontri un problema nessuno ti aiuta, e se non ritiri l'auto già pagata non ti rimborsano. "Ci dispiace...", "E' scritto sul contratto..." ma il problema resta solo tuo. Non lo chiamerei un servizio, ma un acquisto azzardato.
Non sono riuscito a ritirare l'auto e ho perso completamente l'intero importo dell'acquisto.

NON prenotare auto con Ryanair! Sono pessimi.

Servizio clienti inesistente, prenotazioni modificate dai loro sistemi e nessun supporto o risarcimento!! Ci hanno lasciato a piedi

Prenotiamo i voli per una settimana in Sardegna, con largo a ticipo (10 mesi) e colleghiamo alla prenotazione del volo la prenotazione della macchina. Sulla app compaiono gli orari e i giorni di prenotazione dell'auto che risultano correttamente abbinati agli orari e giorni dei voli aerei.

Peccato che la prenotazione all'autonoleggio locale arrivi con date sbagliate (per un errore dei loro sistemi). Ci accorgiamo troppo tardi dell'errore, in procinto della data di partenza.

Il servizio clienti irraggiungibile, facciamo 20 telefonate prima di parlare con qualcuno che ci dia delle risposte... Risposte inaccettabili. Nonostante il problema sia stato generato dai loro sistemi, l'unica cosa che viene proposta è quella di cancellare la prenotazione con rimborso della cifra spesa per procedere alla ri-prenotazione dell'auto in autonomia.
Peccato che a pochi giorni dalla partenza i costi delle poche auto rimaste erano triplicati.

Siamo quindi stati lasciati a piedi, vacanza rovinata e nessun risarcimento per l'accaduto nonostante l'errore EVIDENTE dei loro sistemi di prenotazione.

ASSURDI

Plane delayed by an hour - Rental desk cancelled our booking as a no show - they could see the booking on their screen but greyed out. Absolute scam… no refund from customer services. Pathetic - avoid at all costs.

We wanted to hire a car, pick it up at Rome center (I have written the exact address in the app) and leave it at Fiumicino on the same day. I even took the extra car insurance, to be more secure. As soon as the booking was confirmed, I realised that their app changed the pick up location to the airport, so we should pick the car up and later drop it off at Fiumicino! I wanted the help center to resolve the changed pick up location, and their answer was that they have to cancel our booking and make another one, but since the booking was made within 48 hours from the rental date, they would charge us ‘only’ 65 euro for correcting the mistake their app initially made. We decided to cancel the booking completely, losing only 40 euro. The contact person in the help center was completely redundant with this issue, the only thing he was saying ‘sorry, and it’s not up to him’.

Absolute Abzocke!!!Nie wieder Ryanair… versteckte Kosten. Am besten immer im Urlaubsland einen Mietwagen mieten!!

Servizio penoso, i prezzi sono interessanti ma se si ha un problema o si vuole fare un reclamo, fanno uno scaricabarile impressionante.
Dal sito Ryanair dicono di rivolgersi a Rentalcars, ma Rentalcars non lavora con Ryanair da novembre 2025.
Da rentalcars ricevo un indirizzo mail con il dominio "customerservice.carhire.ryanair.com" gli scrivo ma dicono che non supportano i noleggi fatti con Ryanair!!
Un sito nel dominio Ryanair dice che non lavora con Ryanair, una presa in giro incredibile!
Però mi danno un indirizzo web dove trovare il contatto per chiamarli, ma questo indirizzo NON FUNZIONA.
Siamo a livello di truffa, statene lontani, sono dei dilettanti di livello assurdo.

Réservation payée d’avance chez vous (réf. AL998278730) pour une voiture Économique chez votre fournisseur ABBYCAR à Tirana. À la prise en charge, le fournisseur a refusé de remettre le véhicule confirmé sans un supplément imposé « pour les bagages », alors qu’ils tenaient dans la voiture réservée. Quand on prépaie une catégorie via votre plateforme, on s’attend à ce que le fournisseur l’honore. Je vous alerte pour que cette pratique cesse et demande la prise en charge de ce supplément indu.

Shocking. Ryan Air sold us a Noleggiare car hire with a damage excess waiver policy that the Italian car hire company refused to accept. Noleggiare then proceeded to insist that an evidenced previous scratch was down to us, which is want as we were too scared to drive the car and it had sat in a garage for a week, because Noleggiare put the fear of god into us of the consequences for not taking their damage waiver out. Avoid at all costs

Offerte allettanti ma poi se c è un problema si rimbalzano la palla il broker con il centro noleggio.
L help desk se ti risponde, dopo ore, non viene incontro al cliente , tutto automatizzato, e rischi ,come è successo a me di perdere la prenotazione e rimanere senza auto e perdere il corrispettivo.
Sconsiglio il noleggio attraverso Ryanair .

I strongly advise everyone to avoid this company.
Our booking was cancelled at the rental desk due to an issue with the credit card details, and despite receiving absolutely no service whatsoever, the company kept more than €500 of our money. We did not receive a car, any meaningful assistance, or any reasonable solution—just a complete refusal and a reference to their terms and conditions.
What is even more frustrating is their claim that we should have contacted customer support while at the rental desk. This is impossible when nobody answers the customer service phone number, and email responses take over 24 hours. By the time they reply, the situation is already over and there is nothing the customer can do.
A company that takes hundreds of euros from customers while providing nothing in return and offering no real-time support should seriously reconsider its approach to customer service.
This experience caused unnecessary stress and significantly disrupted our trip. Instead of helping customers resolve problems, they simply hide behind policies and show no willingness to find a practical solution.
I have rented cars from many companies over the years and have never experienced such poor customer service, lack of empathy, and complete disregard for customer satisfaction.
I will never use this company again and will never recommend it to friends, family, or colleagues. If you value your money, your time, and your vacation, choose a different provider.
One of the worst travel-related experiences I have ever had.

Klass Wagen Portugal - Car Rental via Ryanair

I arrived at the airport after 22:00 due to long delays at passport control and waited over 30 minutes for pick‑up. I had booked an automatic Volkswagen T‑Cross or a similar compact vehicle. However, upon arrival, I was presented with two completely unsuitable options:

A brand‑new vehicle which I was told would incur an additional £3 per day, despite having already paid for a 6‑day rental and comprehensive insurance.

An older vehicle, registration BU‑97‑XZ, full of dents and scratches and significantly larger than the compact category I reserved. A quick check confirmed this vehicle to be from 1997, which is entirely inappropriate for a modern rental fleet.

As I refused to pay any additional charges, I was effectively forced to accept the old, damaged vehicle. I was then pressured to purchase “deposit protection” insurance for an additional £289, which I declined. I was subsequently informed that £2,500 would be blocked on my credit card as a deposit — an unreasonable amount for a nearly 30‑year‑old car in visibly poor condition.

The operative handed me the keys and walked away without any explanation or inspection. I was left alone to document the extensive damage. When I asked about uploading photos, I was told I had only 30 minutes to do so and that videos were not accepted. By this point it was nearly midnight, after a full day of travel.

Two days later, while driving on the motorway, a warning light appeared: “Tyre Pressure Indicator Not Working.” Concerned for my safety, I had to leave the motorway and continue on local roads, adding approximately three hours to my journey.

The following day, another warning appeared: “Change Engine Oil.” Given the extreme heat (35°C), this raised serious concerns about the vehicle’s safety and maintenance. At this point, I parked the car and stopped using it entirely, relying instead on taxis and ride‑share services. I only drove the vehicle again to return it.

This is a strong case of misrepresentation, safety negligence, and unfair commercial practice. This company is run by dodgers. Their main purpose is to force you to buy 'extras'. As soon as they realise they can't make money out of you, they walkaway and tell you to f... off. Not worth your money!

Verruit de slechtste service ever!!! Boek nooit een auto via hun! kreeg de auto niet mee vanwege de juiste naam op de creditcard. Moest ter plaatse een andere auto regelen en voor een refund krijg je de deksel op de neus.