Ryanair Car Hire Arvostelua 

Über Ryanair bei AVIS gebucht inklusive Vollversicherung bei der AXA.
Fast eine Stunde Wartezeit am Schalter, scheinbar hatten alle die gleiche Diskussion - dort verlangte man eine Kreditkarte, die auf den Namen des Fahrers ausgestellt ist und keine Debitkarte ist. Man könne sonst die Kaution nicht abbuchen.
Die Buchung zu stornieren wäre teuer geworden. Also mussten wir am Schalter noch eine Versicherung abschließen. Und siehe da - plötzlich ging die Zahlung mit der Debitkarte! Das erscheint mir wie eine ganz fiese Abzocke im großen Stil.

Advertised a car that could be rented using Debit or Credit card. Paid with my Debit card, soon as they took my money, they sent an email stating I needed a credit card. Went to the stand, they asked for 80 Euros to use my Debit card.
Tried live chatting, the agent was useless.
Stay away and book with another provider. Even the customer in front of my was fuming at the "con".

Waited for shuttle in the appointed meeting point as per confirmation email. Rang the phone number as per confirmation email . Eventually got to service desk an hour later which was 5km from meeting point. Didn’t accept credit card . Had to pay another 150€. Got a fiat 500 /suppose to be 4 seater and 2 bags !
Never ever would I use CARWIZ and Ryanair will lose customers by using them

Omdat onze creditcard alleen initialen bevat en geen volledige voornaam(zoals vrijwel iedere Nederlandse creditcard), kregen we de auto niet mee in Italië. Ryanair was slecht bereikbaar en hebben uiteindelijk niet geholpen.

Voor iedere Nederlander: boek niet via Ryanair, ze nemen graag je geld aan van een creditcard, wetende dat je de auto niet mee gaat krijgen met die zelfde creditcard.

850 euro die we niet meer terugkrijgen.

Niet doen! Autoverhuurders hebben vaak strikte voorwaarden en communiceren die heel duidelijk op hun eigen website. Ryanair neemt deze voorwaarden niet mee in de eerste communicatie met jou. Dus pas nadat je de boeking gedaan hebt, krijg je te weten (na zoeken trouwens) bij wie je eigenlijk precies de auto gehuurd hebt, en als je dan ziet dat je niet voldoet aan de voorwaarden van dat bedrijf, heb jij pech. Ryanair wil jou dan maar op één manier helpen: De reservering annuleren en een nieuwe afsluiten. En reken maar dat die dan duurder is! Ook wanneer deze eigenlijk goedkoper zou moeten zijn, bijvoorbeeld omdat je (in mijn geval) de hoofdbestuurder wijzigt van een jongere (23 jaar) naar een volwassene (56 jaar).

And I am giving that star only for a nice driver on the shuttle bus who hopefully won’t be working for this shitty business for long.

The rest was awful. We’re currently in dispute with Wiber/Ryanair over several completely unfair charges made to our card after we had flown back to the U.K and we are convinced that our card was marked as soon as we didn’t take up their insurance (as we had it) as the MD of the place was visibly annoyed and just wouldn’t let it drop. That hard sell as soon as we’d landed for our holiday was totally off, but more than that - we jumped through every hoop at every stage (uploading all the photos, videos, treating the car like a Princess made of glass - all of that stuff you have to do in this shitty business proposition
to try and escape with your money) and still this happened. Ryanair market this as seamless and convenient when in reality it was the absolute opposite every step of the way. We would have been far better off using one of the main companies, under our own steam. Do not go near this - they do not care about you as customers one little bit. Never ever again Ryanair, and that goes for flights too.

Booked through Ryanair Car Hire and collected from Avis Cork Airport. Our booking confirmation indicated a €2,000 excess/deposit, but at collection Avis told us this was incorrect and that Avis's terms overrode the Ryanair/CarTrawler information. We were then required to have a €3,500 hold placed on our credit card and had to increase our credit limit to collect the car.

Despite raising this discrepancy, our complaint was repeatedly closed without properly addressing why the booking information differed from the amount required by Avis. I would strongly recommend checking the rental company's excess and deposit requirements directly before travelling.

On top of that we booked an SUV and were given a Skoda Octavia which apparently was an upgrade according to Ryanair complaints. I'd book direct with a hire car company in future

My experience with Ryanair Car Hire was extremely frustrating from start to finish.

The booking information suggested that a credit card capable of covering a €3,000 excess would be sufficient. Based on this information, I made sure I had enough available credit. At the time of collection, my credit card had a €5,000 limit and only €68.43 had been used.

Despite this, the rental company refused to hand over the vehicle, claiming my available credit was insufficient. After reviewing the matter with my bank, I have no reason to believe that a lack of available credit was actually the problem.

What made the situation even worse was Ryanair Car Hire's customer service. It is extremely difficult to get help from a real person, communication is largely handled through automated systems, and resolving anything takes far too long. When you are standing at a rental desk abroad with a problem, there is effectively no practical support available.

Instead of investigating the discrepancy between the booking information and what happened at the desk, the response was essentially to refer me to the terms and conditions and imply that the problem was my responsibility. From a customer's perspective, that is simply not acceptable.

As a result, I paid for a rental car, received no vehicle, lost valuable holiday time, and am now forced to pursue a chargeback through my bank in an attempt to recover my money.

If everything goes smoothly, Ryanair Car Hire may be fine. But if something goes wrong, do not expect quick support, practical assistance, or a customer-focused resolution. Based on my experience, I cannot recommend this service.

We hired a car for a three day period through RyanAir from Beauvais Airport.
However, we never received any confirmation email from them.
There was no component on the App that related to car hire and the staff at the RyanAir desk at the airport were not interested in helping us; the service is outsourced to a third party. We had to hire another car for the same period from Beauvais Airport, so effectively we paid for a hire car twice.
RyanAir were impossible to contact - the email address we were provided with was no longer providing a service to RyanAir and they did not provide us with an alternative nor bother to forward our email on.
We phoned them as soon as we could, later the same day we took another car, only to have to wait on the phone for an extended period of time and then during that time we managed to get connected to an online chat who merely reiterated that a third party was involved and it wasn't their responsibility.
We were provided with a phone number but we weren't able to connect the call from Australia once we got home.
We sent numerous emails but all to no avail and then finally we managed to get hold of the customer service department only to be told that we didn't try to make contact with them until 6 weeks after the event. Unbelievable!! That was when we finally got the correct information to contact the customer service and attached all the other unanswered emails. They only acknowledged the email sent correctly and they were not interested in any of the detail in the attachments. They claimed that we only made contact with them 6 weeks later and by then it was then far too late to have any recompense!!!

Contraté y pague con mi ternera de débito inmediato por un auto que la empresa U-Sabe. Se negó a entregármelo aduciendo una supuesta falta de carnet internacional. Siendo que otras empresas si me alquilan autos sin problemas y de hecho el mismo día y lugar. Aeropuerto de Bari alquilé otro coche en otras empresas agencia por el que tuve que volver a pagar. Ya que repito. Con muy mal trato y malos modales la empresa U-sabe se negó a entregar el auto que alquile y pague. Adrián Benítez de Argentina.

Yes, looks cheap but don't fall for the endless hard sell. Just booked with them and their system pre-fills in collection time becasue it know yr flight. So far so goods, except the confirmation email that comes. through tells me that though I am set to collect car 4.00pm on a Saturday, the car hire desk in CLOSED. I get on to their useless whatsapp chat and they suggest moving my collection time! I say, what, you mean by a day and a half? Their customer service which seems quite stroppy, tells me that i collect the car using a key box. I query this because of course, at some point they will need to take a deposit and see my driving license and passport. The idea of using the key box also contrary to the instruction on their car hire voucher. So... it';s wasted some hours of my time and I'm cancelling having failed to get any satisfactory assurance the car hire will be open during bthe Saturday I need to collect! Just don't go near this company. Pay £1 more and use a proper company!

Davvero una Truffa, ti invitano con prezzi allettanti, ho aggiunto la full kasco e quando ho ritirato l'auto non c'era nulla, oltretutto l'operatore Budget ci ha trattati malissimo per l'acquisto su ryanair
Alla Larga!

Expérience catastrophique avec Ryanair Car Hire et Klass Wagen à Porto.

Mon vol est arrivé en retard et malgré cela, la navette de l’agence a mis un temps interminable à venir nous récupérer à l’aéroport. Après une longue attente et énormément de stress, nous sommes enfin arrivés à l’agence pour apprendre que la réservation était annulée.
Impossible également de joindre correctement l’agence : leur téléphone ne sert pratiquement à rien. Quand on appelle, personne ne répond réellement et ils envoient seulement un lien automatique par SMS. Aucun vrai support ni assistance alors que les clients sont bloqués à l’aéroport.
Le personnel a été froid, désagréable et absolument pas professionnel. Aucune compréhension, aucune aide, aucune solution proposée malgré la situation.
En plus de ça, ils ont refusé ma carte Visa Premier en prétendant qu’elle n’était pas acceptée, alors que cela fait plus de 10 ans que je loue des voitures partout avec cette même carte sans jamais avoir eu le moindre problème.
Ils ont aussi essayé de m’imposer une couverture/assurance supplémentaire très chère alors que j’avais déjà payé une assurance au moment de la réservation. Méthodes vraiment dégoûtantes et impression de chercher uniquement à faire payer plus aux clients.
À cause de leur manque total d’organisation et de professionnalisme, j’ai perdu la voiture, l’assurance déjà payée, du temps, de l’argent et j’ai même été obligé de payer un hôtel pour dormir sur place.
Service honteux et scandaleux. Je déconseille fortement cette agence à toute personne voyageant à Porto.

Skusiła nas cena. Wynajem auta tylko 330zl. Dobraliśmy ubezpieczenie premium za 250zl. Zapłaciliśmy kartą kredytową narzeczonej ( ponieważ ja nie mam karty kredytowej) ale ja byłem jako kierowca i to tez byla moja aplikacja ryanair. Potem po opłaceniu okazało się, ze zeby odebrać auto, nazwisko na karcie kredytowej i nazwisko kierowcy muszą byc takie same ( karty debetowe nie wchodzą w gre) koszt zmiany kierowcy na narzeczona 280zl. Czyli juz 850 zanim wgl wyruszyliśmy. Dolatując do neapolu do wypozyczalni Carwiz, okazuje sie ze te ubezpieczenie jest do 12500 zł ale co gorsza, za wszystkie szkody do 1200 euro odpowiadamy my w wypożyczalni. Czyli każda ryska, wgniotka itp. Na miejscu musieliśmy dokupić ubezpieczenie za 180 euro wiec z 330zm zrobiło sie finalnie 1650 plus jeszcze mamy zablokowane 1000zl (250e) depozytu. ( bez wykupienia ubezpieczenia depozyt to 700).
Definitywnie odradzam.

Stay far away from this. Ended paying double charge since the car rental Company would not hand out the Keys before I paid extra insurance charge, since it was late at night i ended up paying as i had no other option and thinking Ryanair would compensate. Ryanair refused everything. Rent your car directly at with the rental Company and save yourself alot of money and frustration

No customer service. I booked a car and couldn't contact anyone about not receiving it. Their chat does not work, there is not other method to contact them so you're stuck.

Il Noleggio auto tramite Ryanair è l’ennesima trappola che inganna l utente finale. Guai a chiedere la fattura,noleggiatore e broker Ryanair si rilanciano la palla delle responsabilita’. Se volete un Noleggio da incubo a prezzi bassi, loro sono super adatti.

Ryanair’s “full name on credit card” policy deserves a place in the Louvre of corporate booby traps.

In the UK, banks usually issue cards with initials, not full first names. Most normal humans have absolutely no idea you’re apparently supposed to request a government-grade fully spelled-out ceremonial card in advance of hiring a Fiat Panda in rural Italy. Some banks won’t even issue one at all. But Ryanair and the car hire companies know this perfectly well.

And before anyone says “you should’ve read it properly”... yes, technically. We booked things last minute and weren’t as forensic as usual. Lesson learned. But there’s a difference between transparency and hiding a tripwire in small print and pretending it’s customer protection.

Booking through Ryanair car hire is like buying a £10 sandwich and discovering the bread, plate, napkins, and personal safety are optional extras.

We arrived at the desk, exhausted after nearly 12 hours away with two small kids, miles from our accommodation, two hours away in the middle of nowhere, only to be told that because the card said “J Smith” instead of “John Smith,” we’d need to pay an extra £380 for insurance.

The card worked, matched the booking, matched the ID and belonged to us but tragically failed the sacred Full First Name Ritual.

What criminal mastermind was this policy designed to stop exactly? “Curse you, Inspector, I almost got away with renting this Vauxhall Corsa using my own functioning credit card!”

And that’s the genius of it. They know people at that stage don’t really have a choice. You’re abroad, stranded, tired, and already committed. Just cancel isn’t a realistic option when you’re standing in an airport car park wondering if your holiday has become a side quest.

Judging by the mountain of reviews online, we’re clearly not the first people to get caught by this tiny little technicality with a £380 price tag attached to it.

Will be speaking to the credit card company about a Section 75 claim.

Worst experience ever. We arrived at the airport and the rental company was basically impossible to find. After wandering around for 40 minutes and PAYING for parking just to search for them, we finally found the desk.

Then the person behind the counter told us we “didn’t have the reservation number”, even though the reservation and number were literally visible on the booking confirmation. He then sent us to another company because apparently they were “connected”.

There was a computer where I had to manually enter all my data and booking number, but it kept showing ERROR. Around 40 people were waiting in line, it was already midnight, there was nobody to call, nobody to help, nobody explaining anything. Absolute chaos.

At that point we gave up, took a taxi and went to the hotel. Then at 00:30 I receive an email saying the reservation was “not confirmed”. Amazing. Except the money had already been taken from my card TWO DAYS BEFORE.

This honestly feels like a complete scam and one of the most frustrating travel experiences I’ve ever had. Zero organization, zero assistance, zero professionalism. Avoid at all costs.

I booked a car with Klas Waggon at faro airport, they tried to scare me into buying additional local insurance at €260 for 1 weeks hire even though I had paid full insurance via Ryanair
I was told a 2cm scratch would be charged at €600
The car I was allocated was covered in dents and scratches, too many to record accurately, stay clear!