Ryanair Car Hire Arvostelua 

Pessima esperienza italy car rent prenotato con Ryanair. Arrivati a Verona il 21 luglio 2026 ore 14.00 più o meno, due maleducatissime operatrici ci dicevano che la macchina prenotata è pagata non era disponibile così come non c’era una macchina sostitutiva con le stesse caratteristiche per le nostre esigenze. Le due pessime soggette de ne sono altamente fregate di assisterci con un atteggiamento vergognoso, in autonomia abbiamo contattato il servizio clienti che ha avviato la pratica per il rimborso totale e alla richiesta di conoscere i nominativi delle due le operatrici si rifiutavano di dare i loro nomi e di parlare a telefono con l’operatore del servizio clienti. Davvero pessimi

I had an extremely disappointing experience with Ryanair Car Hire and Record Go from start to finish.
When booking my flights, I purchased what was marketed as Premium Insurance through the Ryanair Car Hire website, paying a total of £284.59. However, upon arriving to collect the vehicle, I was informed that this insurance was not sufficient and was put under pressure regarding additional cover. This created unnecessary stress at the very start of my holiday and left me feeling misled about what I had actually purchased.
What has been even more frustrating is the complaints process afterwards. Despite submitting a detailed complaint by email and providing evidence, including bank statements showing the payment I made, I was informed that I must create a separate complaint ticket through an online portal and repeat all of the information already provided.
Customers should not be expected to duplicate their efforts simply to have a complaint investigated. The process feels unnecessarily complicated and designed to create obstacles rather than resolve legitimate concerns. Ryanair already has access to my booking details and proof of payment, yet I am still being asked to navigate multiple systems and provide further documentation.
The entire experience has caused significant frustration and stress, both at the beginning and now at the end of my holiday. Instead of receiving efficient customer service, I have spent considerable time trying to obtain answers and pursue a complaint.
Based on my experience, I would strongly advise travellers to carefully check exactly what insurance they are purchasing and to be prepared for a difficult complaints process if something goes wrong.
Unfortunately, this has left me with very little confidence in either Ryanair Car Hire or Record Go, and I would not use this service again.

Siamo arrivati puntuali al banco di Drivalia a Giulianova con la nostra prenotazione regolare fatta tramite Ryanair, abbiamo fornito nome e numero di prenotazione, ma ci è stato detto semplicemente che la macchina non c'era, adducendo come scusa che non avevano i nostri recapiti per avvisarci (nonostante email e telefono fossero corretti). Nessuna verifica approfondita, zero controlli, zero disponibilità, e soprattutto una totale e agghiacciante mancanza di empatia e professionalità da parte dell'addetto allo sportello, che era una persona in carne e ossa. Ci hanno letteralmente mandato via in malo modo senza offrirci la minima soluzione o un minimo di supporto, lasciandoci a piedi e rovinandoci la giornata.
A peggiorare il tutto c'è il servizio di assistenza Ryanair Car Hire: paghi pure per avere una chat di supporto e poi ti ritrovi a dover fare tutto da solo perché l'operatore non ti apre nemmeno il ticket in autonomia. Ti scaricano addosso tutta la trafila burocratica di reclamo con link che non funzionano e pretendono pure di "decidere" loro se rimborsarti o meno dopo averti rovinato le vacanze. Una vera e propria vergogna e un trattamento inaccettabile da parte di entrambe le aziende. Da evitare assolutamente!

Foute boel !!
Stay away from Klass Wagen
Geboekt via Ryanair kom ik bij Klass Wagen uit.
Of ik moet een extra dure verzekering afsluiten ( maar ik was verzekerd via Ryanair)
Of bij schade komen ze met een enorm boete pakket.
Ze controleren de auto met een loep op zoek naar een krasje of schrammetje, daarna krijg je een boete gepresenteerd.
Ook al heb je er niets mee te maken.
Misdadige praktijken.
Blijf weg van Klass Wagen !!!

A fuir absolument: ARNAQUE organisée avec le loueur !Nous arrivons à Marseille chez GoldCar, ils évoquent qu'en lieu et place du prénom s'y trouve l'adresse mail ! En effet, le système Ryanair inscrit sans que vous ne vous en rendiez compte votre adresse mail à la place du prénom du conducteur !Motif (excuse) pour ne pas délivrer le véhicule réservé pour plus ou moins 450 euros !Pris à la gorge sans véhicule, Goldcar vous propose un véhicule à plus de 700 euros avec un tas de services inutiles: assurance relax etc ...!!Plus 113 euros de carburant soit disant remis si vous faites le plein au retour !Résultat: heureusement j'ai pu bloquer le paiement des 450 euros à Ryanair ( pas de voiture, pas d'argent et j'ai la preuve de non délivrance)Arnaqués de plus de 700 euros pour un autre véhicule et jamais revu les 113 euros de carburant or qu'ils ont constaté au retour le réservoir plein à ras bord! RYANAIR et GOLDCAR = escrocs organisés ! plainte est déposée au service des consommateurs !

Buongiorno Portogallo noleggio auto fatto e pagato dall'italia con Firefly (per poi scoprire che è Hertz), assicurazione extra con Xcover, risultato al momento del ritiro dell'auto mi chiedono il vincolo sulla carta di 3.500,00 euro, ma la documentazione si adel noleggio che dell'assicurazione parlava di 3.000,00. Risultato, mi sono premunito di avere sulla carta la disponibilità richiesta di 3.000,00, risultato noleggio e assicurazione pagati per niente e fatto nuovo noleggio in Portogallo (Porto).
Rientrato in Italia chiedo il rimborso e dopo aver spedito docuemnti su documenti, mi chiedono altri documenti che non esistono. (es.che la carte funzionasse, nuovo noleggio pagato con medesima carta...) il vero problema non era della carta il problema e che mi hanno informato di una somma di 3.000,00 euro e non di 3.500,00

Very disappointing experience with Ryanair Car Hire. Their platform lists rental companies that, in my experience, use questionable practices, yet Ryanair Car Hire takes no real responsibility when problems occur.
When I contacted them about unfair charges and misleading information from the rental company, I received only generic, copy-paste responses instead of any meaningful support or investigation.
Be very careful when booking a rental car through this platform. Based on my experience, I would not recommend it.

i booked a car from Kerry airport via Ryanair/cartrawler and they used payless/Budget. i niformed them online that i was 79 years old. i printed off the confirmation which had a list of mandatory documents required- all of which i had.
no mention whatsoever was made that i also needed a letter from my doctor confirming that in his opinion i was fit to drive a car; and also that i needed a letter from my UK car insurer confirming that i had not had any accident for 5 years.
the man at the counter was very offhand rude and brusque. No letters no carhire. I then ascertained that europcar did not require these additional letters- unfortuantwly they had no cars availabe while I was in Kerry.
i was lived- this forced us to use taxis throughout our trip. knowing my age already it must be simple for Ryanair to send me a warning that these additional letters were required- instead they just left me high and dry and of course out of pocket. Ryanairs terms state that if these additional documents are not provided this is tantamount to a "no-show" for which there is no refund.
shame on you ryanair- do NOT touch their carhire with a barge pole.

DO NOT BOOK VIA RYANAIR CAR HIRE – THEY PARTNER WITH CRIMINALS!I booked a car through Ryanair Car Hire for my holiday in Albania, including the online 'Premium Protection' insurance. Everything was fully pre-paid using my Fintro Visa Debit card. Ryanair’s platform gave absolutely no clear warning that this exact card would be rejected at the desk.Upon arrival at Tirana Airport, Abbycar (operating as Skywarpel Trading Ltd) used pure blackmail and economic coercion. They flat-out refused to accept my debit card for the €1,300 security deposit, demanding a credit card. They threatened to cancel my booking and steal my pre-paid rental money unless I paid them an additional €420 on the spot for their own local insurance.The absolute proof of fraud? The second I yielded to their extortion and paid the €420 under duress, my debit card suddenly did work perfectly to authorize a reduced deposit of €500. The credit card requirement was a completely manufactured lie just to extort extra cash.On top of that, they fraudulently charged a €50 'out-of-hours fee' for a delay caused entirely by their own late shuttle bus. When returning the car, they aggressively attempted to scam me out of another €700 for a fake windshield damage claim. I had to fight for hours until their employee Vjosa finally backed down and wrote on the contract that the owner decided not to charge.Total amount stolen through direct coercion: €470. Abbycar refuses any refund, and Ryanair/CarTrawler is completely complicit by continuing to offer these rogue scammers on their platform. An official police report has been filed in Belgium to initiate a bank chargeback.Ryanair: Stop partnering with Skywarpel Trading / Abbycar. You are exposing your customers to international fraud!

Auto gehuurd via Ryanair bij Delpaso (luchthaven Malaga). Geen correcte communicatie van Ryanair en vooral Delpaso heeft hier serieus van geprofiteerd. Heeft ons ter plaatse 390€ extra gekost of we hadden geen wagen. Bij Delpaso gaan we nooit meer een wagen huren.

Pessima esperienza. Mi hanno trattenuto i soldi senza consegnarmi l’auto e senza effettuare alcun rimborso.

Hanno un contratto scritto in modo tale da tutelare solo loro e da far perdere il denaro al cliente in molte situazioni. Attirano le persone con prezzi apparentemente molto convenienti, ma successivamente aggiungono costi extra non chiaramente indicati all’inizio. Se non accetti queste condizioni, perdi il diritto al rimborso.

A mio parere, un servizio del genere dovrebbe essere controllato dalle autorità e, se necessario, sanzionato, perché il consumatore finisce facilmente per essere penalizzato. Consiglio a tutti di leggere ogni clausola con estrema attenzione prima di pagare qualsiasi importo.

Ryanair in cahoots with Klass Wagen are pure unscrupulous scam artists. Don't touch them if you can avoid! They refused to let me have the car I'd paid for because the name I'd booked in was an abbreviation of my full name on my passport. Rather than accommodating me and amending the booking like a decent and honest company would, their only solution was to try and sell me a whole new rental package for about €300 in addition to what I'd already paid Ryanair and have subsequently lost. We ended up just getting an Uber and used buses and trains for the whole vacation which was actually much easier and less stressful. There were several other people having similar issues with them when we arrived at the pick up point. Not nice people to do business with!

Liars and cheats. But I guess if you are lucky enough to be here and haven't booked yet then you still have time. Just don't do it.

I booked a car through Ryan Air car hire thinking that's it's a reputable company. Wow how wrong could I have been!!! We landed at Palma airport to be completely ripped off by Gold Car rentals when we went to collect the car. Honestly it's completely ruined my holiday with my kids as we had to pay an extra £509 in insurance that apparently we didn't have, even though we took out gold cover with XCover also through Ryan Air. I honestly can't believe Ryan Air would work alongside such a rip off company and RECOMMEND THEM!!!!! I will be complaining when I get home and trying to get my money back through my CC company! Apparently they are well aware of companies such as Gold Car and Ryan air ripping people off.

Nie wieder über Ryanair den Mietwagen (greenmotion Thessaloniki)buchen!! Da zahle ich das nächste Mal lieber wieder etwas mehr und verzichte auf das " Angebot " was mir dieses Mal sogar zu einem verpassten Flug verholfen hat! Absolut übergriffiger Mitarbeiter der mir das Handy aus der Hand genommen hat, weil ich mitgeteilt habe. Alle(!) Reisende die zur gleichen Zeit dort waren, hatten das gleiche "Problem " eines Schaden, obwohl vorher dokumentiert! Unverschämte , freche Mitarbeiter, die tagtäglich Reisende abzocken, da sie ja zum Flughafen müssen und unter Zeitdruck zahlen.

Rezerwacja zrobiona i zapłacona na początku maja 2026 .Pięć dni przed wylotem 24.06.2026 przychodzi mail że muszę mieć na karcie zabezpieczone środki na 1500 Euro . Na miejscu na Krecie w wypożyczalni mówią że pobierają tą kaucję 1500 Euro na wypadek uszkodzeń i jak coś się stanie to jej nie oddają a ja muszę się ciągać z Ryanair Care Hire . W dodatku miałem wykupione auto z fotelikami dla dzieci a w wypożyczalni kazali mi dodatkowo zapłacić . Zrezygnowałam z wypożyczenia auta ( pieniądze nie do odzyskania z Ryanair Car Hire ) i bez problemu przy lotnisku wypożyczyliśmy Toyotę na 10 dni na 422 euro z ubezpieczeniem w AXA bez żadnych kaucji . Wypożyczalnia to MONZA . Nigdy więcej Ryanair Car Hire !!!
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The reservation was made and paid for in early May 2026. Five days before departure on June 24, 2026, I received an email stating that I needed €1,500 in secured funds on my card. The rental company in Crete said they charge a €1,500 security deposit for damages, and if anything happens, they won't refund it, leaving me to deal with Ryanair Care Hire. Furthermore, I had booked a car with child seats, but the rental company charged me an additional fee. I canceled the car rental (the money was irrecoverable from Ryanair Car Hire), and we easily rented a Toyota at the airport for 10 days for €422, with AXA insurance, and no deposit required. The rental company is MONZA . Never use Ryanair Car Hire again!!!

Budapest, Klass car.Abzocke teurer teuer.Auto ringsum verbeult.Die online Buchung egal.mussten teure Versicherung abschliessen.2 Tage
-online Bezahlung 90,00€
-vor Ort 180,00€
-Kaution 150,00€
das ist nicht preiswert

Absolutely terrible. Do not book car hire through ryan air. We paid for car hire in sardinia, when we arrived the guy at the desk was completely out of his depth....My husband is italian but we live in switzerland, he refused to give us the car and insisted my husband needed an international licence which is a load of rubbish.....after over an hour and his refusal we went to europecar who were brilliant, can't thank them enough, they gave us a car straight away ...did everything in 5 mins.
We have sent numerous e.mails to ryan air car hire to complain and ask for a refund of 480. Euros which was the price we paid up front for a car we never got.
Typical ryan air no reply to any of our requests.
Terrible customer service...avoid at all cost.

PESSIMO.Mai più.
Causa volo ryanair in ritardo non aspettano anche se sul contratto c'è scritto il contrario.
La mattina dopo la tua auto non c'è più, MA TE NE PROPINGONO UN' ALTRA AL COSTO TRIPLO...PER VENIRTI INCONTRO.
COME ROVINARTI LE VACANZE.

Metterei zero ma non è possibile, prenotato tramite loro auto con assicurazione supplementare proposta da loro che dovrebbe coprire tutto ma quando arrivo al banco autonoleggio mi dicono che l'assicurazione stipulata non copre nulla che è una truffa. Chiedere il rimborso è inutile, vieni rimbalzato di continuo. Una truffa.