U-Save Car & Truck Rental Arvostelua 1 428

Vastaus yritykseltä U-Save Car & Truck Rental

17 tuntia sitten

Hi Mette,

Thank you for your feedback! We’re thrilled to hear you had a super great experience with us. Providing smooth, friendly service is always our goal, and it’s wonderful to know we delivered that for you.

We appreciate you choosing us and look forward to welcoming you again.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

17 tuntia sitten

Hi Zsuzsa,

Thank you for sharing your experience. We’re very sorry to hear about the difficulty you’ve had trying to resolve your refund request — especially after being advised to contact us directly.

To clarify, when a reservation is made through a third‑party platform, the payment and refund process must be handled by that company, as they are the merchant of record. This means that although we can confirm whether a service was used or not, we cannot issue refunds for bookings that were paid to another provider. We understand how frustrating this feels, particularly when you were expecting support after reaching out.

We also regret that you did not receive a reply when you asked us to contact the third party on your behalf. Your comments have been shared with the local team so they can review the communication and ensure customers receive clearer guidance and timely responses.

To clarify, regrettably, we are not able to contact third-party companies and request a refund on your behalf.

If you would like us to re‑confirm the status of your rental or provide documentation to support your claim with the third‑party agency, our customer service team will be happy to assist via our contact form at www.usave.com/contact.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi Andrew,

Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet expectations, especially regarding the cleaning fee and the wait at the rental location.

To clarify, a cleaning charge is only applied when the vehicle is returned in a condition that requires additional cleaning beyond the standard preparation. However, we understand that you feel the car was not dirty, and we appreciate how frustrating it is to receive a fee you weren’t expecting. Your comments have been shared with the local team so they can review the case and ensure the charge was applied correctly and fairly.

We also understand your concern about the distance from the airport and the staffing levels. Some of our locations operate with shuttle services rather than being inside the terminal, and at peak times this can lead to longer waits than usual. Your feedback is important and will help us improve both service frequency and customer flow.

We regret that your experience fell short and appreciate you taking the time to let us know. Your comments help us identify where improvements are needed.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi Sajid,

Thank you for taking the time to share your experience. We’re very sorry to hear how disappointed you felt after your rental at Manchester Airport. We understand how upsetting it is to be charged for damage you believe you did not cause, especially when the marks were small and you were in a hurry at pickup.

For clarity, all vehicles must be inspected at the start of the rental, and customers are encouraged to check the car and report any concerns before leaving the location. This step is important because it ensures that any pre‑existing damage is recorded and you are fully protected. We appreciate that you were handed the keys quickly, but customers are always welcome to request assistance or ask a member of staff to walk around the vehicle with them.

Regarding the charges: any damage identified on return must be supported by documentation, including photos and a formal assessment. We understand that the amount you were charged felt disproportionate, and your comments have been shared with the local management team so they can review the case and ensure the process was handled correctly and fairly.

We never want customers to feel misled or treated unfairly, and we regret that this was your impression. If you would like us to look into your rental in more detail, please contact us directly through our form at www.usave.com/contact so our customer service team can assist you further.

Kind regards,

U-Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi Nicole,

Thank you for sharing your experience. We’re sorry to hear that you had to cancel your booking, especially after taking the time to double‑check the requirements before your trip. We understand how frustrating it must be to discover that your credit card format isn’t accepted, particularly when it matches your passport and driving licence details.

To clarify, our Terms & Conditions require a credit card showing the full first name and surname of the main driver. This requirement is part of our standard rental policy and is also provided to Booking.com. However, we do not have control over how Booking.com chooses to display or highlight this information on their platform, and this can sometimes lead to confusion for customers in countries where card formats differ.

We appreciate you reaching out in advance. It’s exactly the kind of situation where checking beforehand avoids a much bigger inconvenience at the counter. Your feedback is valuable, and we will continue working with our partners to ensure clearer communication for all customers.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi Eugenia,

Grazie per aver condiviso la sua esperienza, Eugenia. Ci dispiace sinceramente per la situazione che ha descritto al momento del ritiro dell’auto presso il nostro ufficio di Catania Aeroporto. Comprendiamo quanto possa essere frustrante arrivare con una prenotazione confermata e ritrovarsi davanti a costi diversi da quelli attesi.

Desideriamo però chiarire un punto importante:
il requisito della carta di credito intestata al guidatore è parte delle Condizioni di Noleggio, e questa informazione viene regolarmente fornita anche a Booking.com. Tuttavia, non abbiamo alcun controllo su come tali informazioni vengono presentate o evidenziate sulla loro piattaforma, e questo talvolta può generare incomprensioni.

Siamo comunque dispiaciuti che la comunicazione non sia risultata chiara e che l’esperienza non abbia rispettato le sue aspettative. Il suo commento è stato condiviso con il management locale affinché venga verificato quanto accaduto e migliorata la trasparenza delle informazioni fornite ai clienti.

La ringraziamo per averci segnalato la situazione: il suo feedback è prezioso per aiutarci a prevenire episodi simili in futuro.

Cordiali saluti,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi Gaetano,

Grazie per il suo feedback. Siamo davvero dispiaciuti di leggere che gli accordi non siano stati rispettati e che abbia percepito poca chiarezza nella gestione delle tariffe. È positivo sapere che il personale al front desk dell’aeroporto sia stato gentile e professionale, ma comprendiamo quanto sia frustrante quando l’organizzazione di back office non è all’altezza delle aspettative.

Abbiamo condiviso il suo commento con il management locale affinché possano verificare quanto accaduto e migliorare la coerenza e la trasparenza delle procedure. La ringraziamo per averci segnalato la situazione: il suo contributo è prezioso per aiutarci a offrire un servizio migliore.

Cordiali saluti,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi JV,

Merci d’avoir partagé votre expérience. Nous sommes sincèrement désolés d’apprendre que votre location n’a pas été à la hauteur de vos attentes et que vous avez dû faire face à plusieurs frais imprévus.

Pour clarifier : l’utilisation d’une carte de débit implique des conditions spécifiques, notamment l’obligation de souscrire une assurance supplémentaire et un délai plus long pour le remboursement de la caution. Ces informations figurent dans les Conditions de Location et sont également transmises à CarJet, mais nous n’avons malheureusement aucun contrôle sur la manière dont ces informations sont affichées ou mises en avant sur leur site, ce qui peut parfois entraîner des malentendus.

Nous sommes toutefois heureux de savoir que le véhicule était propre, automatique et a bien fonctionné pendant votre séjour. Concernant les frais administratifs liés à la contravention, ils correspondent au traitement obligatoire du dossier et au transfert des informations aux autorités locales.

Enfin, nous comprenons que l’attente de la navette à Gatwick ait été frustrante. Votre commentaire a été transmis à l’équipe locale afin d’améliorer la fréquence et la coordination du service.

Nous regrettons que votre expérience n’ait pas été satisfaisante et vous remercions d’avoir pris le temps de nous en informer. Vos retours nous aident à améliorer nos services.

Cordialement,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

2 päivää sitten

Hi Donshay,

Thank you for your feedback! We’re delighted to hear that our team was helpful and that both check‑in and check‑out were quick and easy for you. Providing friendly service and a smooth rental experience is always our goal, and it’s great to know we delivered that during your visit.

We appreciate you choosing us and look forward to welcoming you again on your next trip.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Eduardo,

Thank you for your feedback! We’re glad to hear that booking was easy and that our staff made a nice and attentive impression. Providing a smooth process and friendly service is always our priority, and it’s great to know we delivered that for you.

We appreciate you choosing us and look forward to welcoming you again on your next trip.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Klaus,

Thank you for your feedback! We’re delighted to hear that everything was smooth, simple, and fast during your rental. Providing an efficient and hassle‑free experience is exactly what we aim for, and it’s great to know we delivered that for you.

We truly appreciate your trust and look forward to welcoming you back again for your next trip.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

Päivitetty 3 päivää sitten

Hi B Feld,

Thank you for taking the time to share your experience. We’re sorry to hear how stressful the post‑rental process has felt, especially after dealing with an unexpected issue like a flat tire during your trip.

For clarity, any damage that occurs during the rental period, including tire damage caused by road conditions, must be assessed and processed in line with the rental agreement. We understand that dealing with refunds, invoices, and insurance claims can be frustrating, and we appreciate how important clear communication is during this stage.

Your comments regarding the difficulty reaching our customer service team are taken seriously. We aim to respond as promptly as possible, and we will share your feedback with the team to ensure this is reviewed.

If you would like us to check the status of your case or provide any further clarification, please contact us directly via our form at www.usave.com/contact so our customer services team can assist you.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Darrell,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a great experience from start to finish. It’s especially lovely to know that Jessica made such a positive impression. We’ll be sure to pass along your kind words to her.

We truly appreciate your trust and are delighted to have earned a customer for life. We look forward to welcoming you back on your next rental.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Gaia,

Grazie per il suo feedback! Siamo davvero felici di sapere che ha avuto un’ottima esperienza con noi. Offrire un servizio semplice e affidabile è sempre la nostra priorità, ed è un piacere sapere che tutto è stato all’altezza delle sue aspettative.

La ringraziamo per averci scelto e speriamo di rivederla presto.

Cordiali saluti,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Vitalii,

Thank you for your feedback! We’re glad to hear that everything went well with your rental and that you were satisfied with the overall experience.

We appreciate your suggestion regarding the pickup location. While our current site is close to the airport, we understand that having a pickup point even nearer, or directly inside the terminal, would be more convenient for travellers. Feedback like yours helps us review and improve our services, and we’ll be sure to share this with the local team.

We hope to welcome you again on your next trip.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Tomasz,

Thank you for your feedback! We’re glad to hear that the car was in good condition and that you received the exact model you booked. Providing the vehicle our customers expect is an important part of delivering a smooth, reliable rental experience, and it’s great to know this met your expectations.

We appreciate you choosing us and hope to welcome you again on your next trip.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Jan,

Thank you for your feedback! We’re really pleased to hear that the timing worked well for you, that our location near the airport was convenient, and that you were happy with both the car and our staff. Providing a smooth, reliable experience is exactly what we aim for, and it’s great to know we delivered that during your rental.

We appreciate you choosing us and hope to welcome you again on your next trip.

Kind regards,

U‑Save International

Vastaus yritykseltä U-Save Car & Truck Rental

3 päivää sitten

Hi Sakis,

Thank you for your feedback! We’re delighted to hear that you found our service reliable and that you’d choose to rent with us again. Providing a smooth, dependable experience is exactly what we aim for, and it’s great to know we delivered that for you.

We truly appreciate you choosing us and look forward to welcoming you back in the future.

Kind regards,

U‑Save International