Caldera Arvostelua 

Nous avions payer un rachat de franchise pour une location de voiture au moment de la réservation ,arrivé là-bas on nous à dit que la franchise n'était valable qu'en France et qu'il fallait régler 120euros pour avoir cette franchise . Autrement nous n'avions pas les clés ,mais le plus fort c'est qu'avant de régler cette somme il ont pris 800 euros de caution. Bref une belle arnaque qui a l'aire de fonctionner depuis des années . Entreprise vraiment à fuir

The rental itself was cheap. But.
They want to sell you a very expensive full insurance extra on site. Didn't do it.
Brought the car back and the situation escalated.
They found a cratch I couldn't see from 1.5 meters. This very very thin scratch came from nowhere..
Had to pay more than 470 euro for a repair I think they never will do.
Unbeleavable.
Had to wait 1 hour until a responsible man came. Stayed there 2 hours.
Never try this company again.

Vi prego leggete le recensioni prima di affidarvi a questi truffatori!!!!

Avevo segnalato loro che l’aereo arrivava alle 20.15 all’aeroporto di Atene ma purtroppo l’aereo ha fatto un po’ tardi ed è arrivato alle 21.20(cosa molto comune quando viaggi in aereo)

Ebbene chiamo Caldera con il numero fornito da Booking, la signora mi URLA al telefono dicendomi che visto che siamo in ritardo LA MACCHINA NON C’É PIÙ E CHE LORO SONO CHIUSI.

SOLDI RUBATI DA LORO SENZA AVERE IL MEZZO..

……………..

Ora immaginate voi lo stress provocato, il danno economico…
Abbiamo dovuto prendere un’altra macchina direttamente in aereo porto con un prezzo esorbitante…..

Caldera FA TRUFFA “legalizzata” e purtroppo BOOKING né complice visto che si affida a questi TRUFFATORI!

I booked an automatic Toyota Auris through Carjet for our two week stay in Crete (Pickup - Heraklion airport). What I got was a tatty old Peugeot. The gearbox was so bad (seemed to skip 2nd gear) I had to call to exchange the car. I had to go to the airport and exchange it myself. The second car was a fiat Tipo estate manual as they had no automatics! It was in terrible condition, the interior was bad - the rear luggage cover was broken and the gear gaiter was ripped off with the exterior looking worse for wear with scratches and dents that had never been repaired. On returning the car they pointed out a new scratch and new dent which they duly charged for - 546 Euros! They even charged for two days loss of use to get it repaired. I doubt they will get any repairs carried out as none of the previous issues appeared to be dealt with. Luckily I had taken out platinum insurance cover and can claim all my money back.
Warning to all, avoid Caldera at all costs as I will - and avoid Carjet as their customer service is appalling.
Also always takeout full insurance at time of booking from an independent if possible - it's so much cheaper and worth every penny for peace of mind.
Caldera's behaviour is like that of cowboys - Avoid Avoid Avoid at all cost.

1.car category lower as paid, with check engine orange light and terrible noise over 40 km/h.
2.not a sincere, lying, insolent service person on aire port,
3.rude,barking person on no. 00302310365111.
4. no acces to customer service or any contacts.
5.If want still live NEVER chose Caladera!!!!
After my review ,the agent pick up my phone and promised sort everything today morning. Is 16.20 and quiet.
Car Renault Clio 2017 yer, 140000 km on the clock, 250 rent, 750 deposit.

Ne surtout pas réserver chez eux. On demande à annuler la voiture. Il nous disent que c'est possible. En réalité non donc facture....

Cheaters! they charge full money for the car rental and say after two hours it expired.

service 0/10
reageren zelfs niet op mails

I was picked up at Chania Airport, even if my flight was delayed two hours.
I had paid the car and insurance in advance.
We got a nice quite new car. No problems when leaving the car back.

Helpful young men working at the office.

1 star is too generous. Disgusting service from start to finish. Staff are extremely rude and patronising. Try to charge extra costs for insurance upon arrival though we had already paid for our insurance. Paid €750 euros deposit for an insurance excess which we was told we would get back if there was no accidents.

Car was completely unreliable& we are lucky to have made it to our hotel alive ! When driving 5mph on a completely straight road, our entire wheel & axle came off of the vehicle which caused us to collide into another vehicle. Lucky for us we was driving slow at this point, however if we was driving any faster we would be dead !

Company do not car about customers safety, only money. This car should have NEVER been rented to us in this condition. After our first day wasted of waiting for police & recovery trucks to get us from a dangerous location, all witnesses could clearly see the incident was no fault of our own. We was given another hire car as a replacement straight away which we was too scared to drive, which again we had to pay an additional €750 incase there was an accident in the second hire car which we was reluctant to pay as this damage was no fault to our own, however we was conned into doing so.

After renting the car for 5 days & returning it back to Heraklion airport , the staff attempted to charge us an additional €3000 to cover the damage to the vehicle as the insurance did not cover it being a mechanical fault & was advised I was a bad driver & had damaged under neath the car ! When we disputed this charge & refused to pay, they advised they will be taking both €750 charges we had paid to cover us for accidents in 2 separate vehicles though the second vehicle was returned with no damage !

As a young female, with 6 guys around me one of which was shouting in my face. I found this extremely intimidating & absolutely appalling. Company refused to take any liability. After advising I would be taking legal action, the charge they had attempted to charge had been reduced from €3000 to €1200. Absolute scam & shambles of a company, hire unsafe cars, add additional charges & intimidate you when you refuse to pay or question what the charges are for. DO NOT HIRE.

Used this company for car hire in Kefalonia as their prices were really good. Reviews on their page were good, but while we were away we were made aware of the reviews here. Won't lie, I was a little bit worried! But, car returned at the end of the holiday and holding deposit was also returned. Very happy customer! Pick up and drop off was quick and efficient. Have no qualms about using them again. Thank you.

Dall' aeroporto ci abbiamo messo mezz'ora a farci venire a prendere per arrivare all ufficio dove avremmo dovuto ritirare l'auto, una volta li sono iniziati a comparire costi aggiuntivi e alla richiesta di spiegazioni (richiesta fatta educatamente) la signora ha iniziato a inveire e a urlare che o accettavamo di pagare questi extra o non avremmo avuto la macchina.
Al di là degli extra inventati (non è una questione di soldi) non si può noleggiare un auto da certi soggetti, prenotazione cancellata.

attente tres longue au retour (ils essaient de récupérer la caution en cherchant la moindre égratignure)
l'attente est programmée pour que vous acceptiez plus rapidement la restitution de la caution diminuée)
ils m'ont fait croire que ma carte bancaire ne passait pas. Nous avons alors proposé paiement en liquide qu'ils ont refusé. ils nous ont collé une location plus chère pour une voiture en mauvais état.
Vérification faite par la suite ma carte de crédit était ok
à fuir
date de la location septembre 2022

Rhodos : Bitte nicht buchen! Schaut Euch diverse Portale an! (Oft unter 2) Ein paar Beispiele: Versicherung galt nicht , Kreditkarte ging nicht, hatten keinen Voucher, bekamen keine Belege, den Voucher bekamen wir letztendlich in finnisch mit einer Nummer aus England - diese hat nicht funktioniert- und und und - das hat System- zu lesen in diversen Kommentaren, auf den verschiedensten Portalen. Wir waren 4 Stunden dort - war bei fast jedem Touristen das Gleiche! Unhöflich bis geht nicht mehr!

Auto wurde über billiger Mietwagen.de aus Deutschland, Köln gebucht und im Voraus bezahlt .
Ankunft in Korfu abends gegen 21:00 Uhr.
Bei dem Versuch das Auto zu holen, wurde meine Kreditkarte nicht akzeptiert. Man wollte mir mit mehreren Fehlversuchen suggerieren, dass die Karte nicht funktioniert. Kurz vorher beim Hinflug funktionierte diese einwandfrei. Nachdem ich völlig genervt beim direkten Nachbar, einen anderen Autovermieter einen Wagen mieten wollte, bzw. musste, funktionierte meine Kreditkarte beim ersten Versuch ohne Probleme.
So wurde ich gezwungen bei Caldera meinen bezahlten Wagen stehen zu lassen und musste gezwungenermaßen beim zum Glück sehr netten Nachbarn ein Auto mieten. Am nächsten Tag wollte ich die Angelegenheit mit dem Chef von Caldera nochmals besprechen. Wurde allerdings sehr unfreundlich und aggressiv abgewiesen.
Also Leute, Finger weg von dieser Firma.
Abzocker wie Sie im Buche stehen!!!

Unterirdisch.
Vorbestellung war obere Mittelklasse und als erstes gab es einen Corsa. Nach der Ablehnung würde uns ein zerkratzt und zerbeulter Peugeot 301 PureTech mit dicken 82 PS gegeben.
Das selbe Fahrzeug hätte es bei anderen Anbietern für 80 Euro günstiger gegeben, in der richtigen Klasse.
Denke hier hat Kunden täuschen System.
Woanders mieten!

Ich habe einen Kombi bestellt, bekam aber einen alten und ungepflegten Kleinwagen. Größere Autos gab es keine. Mit dem Internetanbieter, über den ich bei Caldera gebucht hatte, verhandle ich immer noch über eine Kompensation für die Herabstufung.

If only there was a no-star option.

Arrived Friday and specified we'd pick the car up Monday at Fira airport. We got there in good time, and after a bit of to-ing and fro-ing met their rep, who was pleasant and professional enough (a front!). She then led off with "I have a surprise for you, and not a good one" which amounted to her not having our car class available.

Ok what you got? Maybe it's workable.

There was a grotty old Micra, circa 2014, sitting there in a dusty parking lot, which she said would do us fine and would take our luggage (1 x teen-ager, 1 x 20 yo, us and 3 cases? Right!) Looked a mess with multiple scratches, bumps, cracks etc, but she said she'd deliver the proper car to our hotel next day, so rather than waste time we took this clanger. Sheesh! It was bad news. Santorini is hilly, very hilly, and this auto Micra with 100,000 kilos could hardly get up the shallowest gradient let alone the big ones. Squeaked like a mouse in a trap and smelt like a charity shop suit.

Next day at the specified time I called to ask if they were on their way. Reception told me our rep never agreed to deliver to the hotel and I had to come to them. Annoyed conversation ensued. Not that day, I said, as we have plans but I'll come tomorrow and call you to let you know when.

We drove that beater only a few miles, as the brakes started grinding metal on metal, so it was parked up until we went to collect the 'real' car.

Next day I got the hotel to call and speak to them in Greek. Our woman said they'd been waiting for us to arrive, as agreed, at 9am - where were we! Of course, no-one had agreed 9am, but we decided to get over there and get it done with.

Tiny office in Fira, surly receptionist who slightly warmed up as we went on, but the big geezer didn't look too friendly tbh and I wouldn't go out of my way to pick a fight. They deposited a Fiesta and said, there you go! I said no way! suitcases etc. They'll fit! they said! How do you know how big my cases are? And anyway there are four of us. Etc.

In the end they brought round a Fiat Tipo estate, with a few scrapes, 30K kilos and reasonably new. Nothing could be worse than the Malicious Micra, but this Tipo was gutless and wheezy, and as soon as the AC was turned on your granny with a bad hip could have walked up the Caldera quicker.

On our last day I left the car with the required fuel (bring it back as it was - odd way to do things) and did what they asked me to do, but I'm quietly anticipating some spurious charges, so let's see :-)

A waste of one added-up day of holiday, a bit of stress (though I wasn't in the mood to take any c--p from them) and a wish that I'd read the reviews beforehand. Well, you have, and you're now ready to go with Hertz, Avis etc...

We rented through Gotrentalcars (broker, and I'll be having a word with them too!)

A-VOID people!

ZERO stars. Worst experience ever with a car hire company. Paid for an upgraded car and didn't get it. Arrived at night to collect and the guy was very relaxed about scratches etc. Big sign saying €150 cleaning fee if lots of sand in the car. I asked the guy about this and he said should be okay unless it is really dirty. We were paranoid the whole trip and left the car in exact same clean condition except the outside which was dusty. When we returned the car, the guy lost the plot saying it was dirty inside, he lay down on his back and checked underneath the front and told us there was a scratch. Charged us €400! Even though we are partly to blame as we did not check all the bad reviews before renting, these gangsters ruined our Kos experience. They are gangsters and should not be in the tourist business. RUN A MILE

Never ever book anything from them!! Right now we are in a greek island waiting for car we rented. Car is not here & they want to pay us £200 more!!
STAY AWAY