Budget Dumpster Arvostelua 

We rented a 30 yd dumpster for 4 days. They incorrectly retrieved it the same day. They promised a full refund when picking it up, then refused to honor it the next day, instead offering a $50 "apology". Customer service in unable/unwilling to connect me to a manager on the phone. You can call daily requesting a callback, and it never comes. I ended up filing a BBB complaint.

Edit based on reply below: Thank for you the reply and for resolving the issue. Much appreciated!

Drop off and pick up were easy to schedule.

I rented a 10 yard dumpster for $412.00. $412!! Got an email saying I was over the weight agreed upon. Guess I didn’t read the fine print on the weight limit, also didn’t have a scale to weigh everything I put in it.

Ordered a 20 yard dumpster.
Delivered a 15 yard dumpster.
Contacted customer service multiple times, sending pictures of what was delivered to me and screen caps of their website, verifying that what I had was a 15 yard dumpster.

Just kept telling me they checked with their dispatcher and I was sent a 20 yard roll off.

I even did the math for them over the phone, proving that the volume of my roll off was 16.3 yards, over 15, but NOT the 20 I ordered. But I was talking to a brick wall. I asked to talk to a supervisor via email, and the SAME person responded, saying she was a supervisor.

THEN, 2 weeks after picking it up, they bill me again, saying it was over weight. After all of our back and forth via email and telephone, I was almost expecting it, them going for one last twist of the knife.

Next time I’ll schedule direct, instead of using this broker. You should too. Budget Dumpsters is trash.

RESPONSE TO YOUR RESPONSE.
My name is not Justin.
You have not provided me with any weight documentation.
Just more BS from BD

Be careful of this company as they are fraudulent. I was charged over $400 in overages when I only put lightweight materials in the dumpster. This company is a scam. Document everything you put in the dumpster or they will get you.

Great customer service, very knowledgeable, clear easy instructions. Both Joe and Dustin were very helpful.

BEWARE! These people are Dumpster Brokers. A 40 yard dumpster should easily hold over 10,000 pounds BUT they only give you a 2 tons limit, which is only 4000 pounds. They then charge you for being over weight. They work with local dumpster companies and will ALWAYS say you were over weight! Is there any way you can prove that? They keep your Credit card on file and bill you for being over weight about a month later. To put this scam into reality, a tractor bucket of dirt weighs about 1 yard. The Dumpster itself is called a 40 yard dumpster. Now yards and tons are fairly close in size. SO, if you rent a 40 yard dumpster and pay VERY close attention to the weight limit they give you, which is a laughable 2 tons( about 2 tractor buckets full of dirt- about 6 feet wide by 2 feet tall by 2 feet deep) how much empty space will you have on a dumpster that holds 40 yards? A whole bunch! Do you see the scam here? DO NOT USE THIS COMPANY FOR ANYTHING!!!!!

This is the second time we've used this company. The first time there was no issue. This time they claim they came out, but couldn't deliver it. There was no explanation given and there is nothing different about our house or our access. They charged us $95 for this supposed attempt. We had multiple adults home at the time and there was no phone call, knock on the door or any attempt to reach us and say there was an issue. They just get to claim they tried and then they charge you $95. I wouldn't trust them.

Easy to order and the online tool
Made is even easier to extend our pickup by another week. Reasonable pricing and on time!

Outstanding communication on delivery and pickups at a good price.

They got me the dumpster with one day's notice. I couldn't order it until my customer gave me a deposit. They stepped up and got me the dumpster on time. There was an access problem with pickup, but they helped me out. Definitely using them next time.

Very easy they brought it out also bonus they brought it a day early and pick up was just as good

Zachary was a great help explaining every detail of my order and how to set up a pick up. No hassles, just great customer service

I placed an order on April 24 and requested the dumpster to be removed on April 29. On that day, I received an email confirming it would be removed the same day. However, the dumpster was not removed as promised.I contacted customer service and was told it would be picked up within two days. It has now been four days, and the dumpster is still on site. This delay has seriously affected my project schedule.

Everything was just right and timely

Easy to work with, and quickly resolved an issue we had. Would work with them again in the future.

I ordered the dumpster for clearing out my mother's home for sale. I told them I lived out of town and that helpers were clearing the house. the customer service was good. However, I requested removal of the dumpster when it was not full. I also called them to remove it on time because neighbors were dumping in it and they need to come get it. The representative I spoke with said they would be out and not to worry.

Several weeks later I received another invoice for overage. I did NOT get a call when they picked it up that it was over. they did NOT send me any notice or records that it is over.

I should have read their 20+ complaints on Better Business Bureau

I do NOT recommend this company.

They never dropped off the dumpster and charged a $200 fee for supposedly not being able to get down our 24-foot wide road, after they told us they would send someone to assess the drop site prior to delivery. Another company delivered an even wider box the very next day with no problem.

Austin did a fantastic job! He was very informative when we were getting quotes and very nice. The competition could take a lesson! Set up and pickup was flawless. I would highly recommend Budget for your next project.