Inanilmaz lezzetli ev yapimi sucuk, deneyin , bizim Cocuklar bayiliyor, anneannemin yillaronce yaptigi bezin icinde kuruttugu sucuk tadinda, , karadeniz tarafindaniz belki bizim agiz tadimiza cok uygu... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
basta urun kalitesi olmakla beraber sunduklari müşteri hizmetleri 4/4 luk . urunler zananinda gelmekle birlikte taze urunler cok iyi hir sekilde korunup teslim edilmekte. what’s up uzerinden bir iki k... Näytä lisää
I had never used an online food delivery service before, so I was initially apprehensive. After seeing Bonvila recommended in a recent recipe book purchase, I decided to give them a try. The custo... Näytä lisää
Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı parampa... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
An online grocery store where you can find all your favourite authentic products!
Yhteystiedot
London, Yhdistynyt kuningaskunta
- +447853910492
- Help@bonvila.com
- bonvila.com
4,5
Erinomainen
535 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Packaging wasn’t good
Packaging wasn’t good, olives water wet everything in the delivery parcel. Except that products qualities are really good.
12. tammikuuta 2023
Parcalanmis zeytin kutusu ve makarna paketi
Merhaba,
Zeytin kutusu parcalanmisti, o yuzden kutunun alt kisimlarindaki zeytinleri cope atmak zorunda kaldim.
Fiyonk makarna paketlerinden biri tamamen patlamisti direk cope gitti. Bu urunler icin ucret iadesi yaparsaniz cok sevinirim.
11. tammikuuta 2023
I ordered vegetables but they were…
I ordered vegetables but they were delivered via DHL, hence it was out of fridge for a long time ( about 2-3 days). Of course those vegetables didn't last long.
4. marraskuuta 2022
It is now 6 days and we did not…
It is now 6 days and we did not recieve our parcel yet!
Revieved a ıntrustful email on wednesday, today saturday still nothing.
2 days ago on tuesday I receieved. Box left to my garden without my confirmation. Wet and damaged. Food inside is smelling and some of my order is missing. Hopeless
Simit of course after 6 days not fresh at all.
12. marraskuuta 2022
Oma-aloitteinen arvostelu
Excellent range of products
Excellent range of products for when that homesick feeling hits and you just MUST have sucuk, or hellim, or anything at all, really! I placed an order when I was on holiday in Cyprus, because I KNEW I would miss and need those things when I got home to the UK.
4. marraskuuta 2022
Bonva used to do a better job…
Bonva used to do a better job delivering their goods in good condition. I have ordered some pastry and the package they came in with were all wet by the time I received them due to their packaging. The increased price and the declined delivery quality does not add up unfortunately.
31. lokakuuta 2022
Terrific website
The website is very tiring. The website is not customer friendly at all. Its so ridiculous that they are not improving their current website for more sales and user satisfaction. You can not increase the products number , everytime you should go back to main page. Omg horrific. Products are good they are also bit pricey but I like their profucts and quality apart from their website. Because of the website Instead of every week I use every 2 months.
28. lokakuuta 2022
Bad customer service
Bad customer service. They havent delivered order in confirmed delivery date.
10. lokakuuta 2022
Vastaus yritykseltä Bonvila
Hey Korhan,
We've delivered to you countless times, hope to think it has been a great service so far. Not quite sure what happened with the above order but do we warrant a 1 star review after ordering from us over 20 times :(.
We refunded the order fully a day after too.
I hope you can understand a 1-star review is a slap in the face after being our customer for so long :).
It will continue to be our pleasure to deliver to you nevertheless :)
Order still not received and no…
Order still not received and no response to my email… assuming that they have only stolen my money…
7. syyskuuta 2022
Vastaus yritykseltä Bonvila
Dear Hasan;
Due to the intensity, sometimes e-mails are returned in order. However, we see that the product return was made to you on 23.09.2022 and an e-mail was sent to your address haf******38@gmail.com stating that your return was made.
Poor service - avoid
Poor service. Two items missing from order but no response to emails sent asking for them to be replaced.
I've used several times and packaging often poor with breakages on arrival. Until now refunds have been offered but now, as said, correspondence ignored.
I will not buy anything from Bonvila again and have found another supplier for Turkish goods.
9. syyskuuta 2022
Late delivery and stale products
I had some delivery issue but them solved quickly, thank you.
14. syyskuuta 2022
The wrong good arrived
The wrong good arrived. I told the driver about this and he took them back. I emailed Bonvilla. I have heard nothing. I have not received a refund. I have not received the correct goods.
7. syyskuuta 2022
Disappointing…
Typical company who couldn’t sustain the quality when it gets bigger. Wrong delivery timings, missing products, even tho I didnt want substitutes they keep sending different products, no customer care even tho there is a whatsapp number st the website but noone is responding etc etc… used to be a great company but very disappointing at the moment
4. syyskuuta 2022
Vastaus yritykseltä Bonvila
Hi Cem, apologies it was at the worst time, many people on holiday, couple staff members leaving at bad times etc.
We're back to normal now I hope! We pride ourselves on customer service you know that of course!
Excellent stock great prices
Excellent stock great prices, Fast delivery, No problems at all
20. elokuuta 2022
The products were of good quality but…
The products were of good quality but delivery arrangements need to be reviewed. I made a huge order consisting of many dairy and meat items. The delivery guy just left it at the lobby without so much as ringing the bell. The perishable food items just sat there in the heatwave until I happened to go out and saw the box.
14. elokuuta 2022
missing items, damaged goods and no customer service
Stay away! For order #294801, a significant; amount of the items were missing from the delivered box. There were damaged goods as well. Customer service responds to neither emails nor WhatsApp messages at all. They don't answer voicemails, doesn't accept any call. I usually expect this sort of service only from fraud organizations.
11. elokuuta 2022
Vastaus yritykseltä Bonvila
We try :), still gutted for you about the cheese!
Don't show "out of stock" bar
First of all, I would like to say that I'm very satisfied with Bonvila, but I think that some changes should be made in the interface of the site, such as, if a product is out of stock, it should not be displayed with and we can ignore it with a click on the menu bar, because it may take time while shopping.
Thank you,
10. elokuuta 2022
Vastaus yritykseltä Bonvila
Completely agree, with an improved website, things would be a lot smoother!
Excellent range of products!!
Excellent range of products!!
Really good range of products at good prices too. Everything was very well packed, the only downside was my parcel was later than expected but probably an issue with the couriers themselves. Will definitely be using again very soon
3. elokuuta 2022
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