Bonvila Arvostelua 

I have been ordering from Bonvila for a year now and each order we receive had damaged goods, wrong items and was packed like it had been wrapped by a toddler. We always tolerated the poor service but last order was the end of chances. After trying to reach customer service owner/someone from the business called us to reassure us that this would never happen again. We trusted them and ordered again this month specifically saying no substations but we receive them anyway and each order they keep sending them anyway. Things came broken again. Packing was not improved like they promised. They said because we live in Northern Ireland things get damaged but reality is they've not invested in proper packaging. We order everything here from other grocery businesses from London and never had a problem... We asked for refund for missing and broken items got our refund but wont be using them again. There is other more professional providers from London that uses proper packaging.

Ilk siparisimiz cok güzel olmasına karşın, ikinci siparişimiz hayal kırıklığı oldu. Semizotu o kadar bozulmuştu ki yiyebilmek imkansızdı. Patatesli gözleme bayatlamıştı, yaprak sarmanın kapağı paramparça olmuş plastik parçaları içine karışmıştı. Yarım kilo kalamata zeytin aldık ama yiyemedik çünkü aşırı tuzlu ve suda bekletmemize rağmen geçmedi. İlk siparişteki özeni beklerdik, çünkü gerçekten memnun kalmıştık ve jer hafta sipariş vermeyi düşünüyorduk.

The delivery was very late and there was no update regarding the delivery status and date.

Can't forget when we ordered some vine leaves, they sent us expired products. We emailed them to let them know and requested a new one but they refunded the money right away (not even the exact amount of what the product costs) which we just accepted.
The second issue was the dried figs. We ordered about 4packs but when we received them, the quality is so bad that we can't even eat them. It wasn't ripe enough (which you can tell from its color), the texture was hard, not easy to bite and chew. And has a bitter taste. We emailed them again stating our concern and providing some photos but they just say 'they will inform the team'. A couple of months passed already and still no update from them even if we already follow up. We spent £24 on the dried figs which we can't even eat.

İ Update My Rating To 3 Stars, That’s For Quality Of Food, Loved Everything İ Received, They Subsituted What They Didn’t Have To Something Else But İ Loved Them As Well, İt’s Just The Customer Service Part İ Didn’t Like, İ Know İt Was A Bank Holiday But The Customer Service Could Have Sent Me Just A One Simple Message Explaining That They Gave My Money Back But Because İt’s Bank Holiday That İ Won’t Able Too See İt On My Bank Account Till After, That’s All, One Simple Message, The Customer Service Needs İmproving A Bit Other Than That Everything Else İs Awesome

Excellent service. Thanks

The team helped me on few issues and took action. Much appreciated

On my first order, I threw half of the meat and frozen things because they had not been packaged well, which wasted more than 30 pounds of my money.

My second order was another frustration. Their delivery man rang the bell, threw the order bags at the building entrance and ran away without listening to me, telling him I could not come downstairs because of my physical problem. When I had been able to ask my friends to go and take them upstairs was hours later, and again some of the frozen things were melted.

Never again.

Wide variety of products and excellent customer service and communication.

Fantastic range of goods, delivery was fast to out of London.

Great service and delivery as always. Groceries and items are always well packaged and packed and food is fresh. The delivery staff are always polite and respectful. Thank you for bringing home to our home.

Boza launch has been announced to be live at 9pm but insstead was visible at 11pm. So for 2 hours I kept refreshing the page which was not a nice experience. All with the delivery was good. Thanks.

I am always very happy when my Bonvila delivery arrives. That simple. It brings joy. We're friends. I enjoy the whole thing. Teşekkürler.

All items well packed, fast delivery

Excellent service and delicious products. Thank you!