Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Näytä lisää
It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Näytä lisää
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Yhteystiedot
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Yhdistynyt kuningaskunta
- 08007797444
- bigwarranties.co.uk
4,6
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 68 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Gemma was very polite and helpful.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that Gemma was polite and helpful while assisting you.
We’ll be sure to pass on your lovely feedback. If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
A prompt and friendly response
A prompt and friendly response that dealt with my query within a good time. Also discussed the alternative options that resulted in a better price.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your great review! We're really pleased to hear that you received a prompt and friendly response, and that your query was handled efficiently.
It’s fantastic to know that alternative options were discussed to help you secure a better price — we always aim to provide the best possible solution.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Good operator
.The operator was helpful and made my experience with my claim very easy
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're really pleased to hear that our operator was helpful and made your claim experience easy and straightforward.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Professional friendly customer service
Professional friendly customer service
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Afternoon,
Thank you so much for your lovely feedback, Deborah!
We're delighted to hear you found our customer service professional and friendly—that’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your thoughts and hope to assist you again soon!
Kind Regards,
Danielle
Very was helpful and easy to talk to.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Afternoon,
Thank you so much for your kind words, Amanda!
We're really glad to hear you found the experience helpful and easy—making things simple and comfortable for our customers is always our goal. We truly appreciate your feedback and look forward to helping you again soon!
Kind Regards,
Danielle
Always a good service
Arianna was very helpful and raised a claim for me. She was very friendly and efficient. We had a laugh about what had happened to my washing machine, and she booked a suitable day for an engineer to come out. Very pleased with the service.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Hazel,
Thanks so much for your kind words! Arianna will be thrilled to hear it. We’re glad we could sort everything out - and have a laugh along the way.
If you need a hand with anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Rosanna was lovely to talk to
Rosanna was lovely to talk to, very polite, explained everything clearly for me, and answered all my questions.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Tina,
Thanks so much for your kind words! Rosanna will be thrilled to hear you enjoyed your chat. We’re glad she could make everything clear and answer all your questions.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Louse was very helpful and professional…
Louse was very helpful and professional throughout the claim request process
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that Louise was so helpful and professional throughout your claim request process. Making sure everything runs smoothly at this stage is really important, so it’s great to know this was your experience.
You can continue to follow the progress of your claim using your Track My Claim link, where you’ll receive live updates as things move forward.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Terrible cancellation Policy
Terrible cancellation Policy. I wanted to cancel my policy when it had ended but they won’t let me cancel unless I talk to someone. It is my consumer right to cancel the policy. They said it was due to gDpR so I sent them my personal details by email and are still insisting I need to speak to someone. Ridiculous Cancellation Policy. Do I have to speak to someone so they can persuade me to stay I don’t think so. They are now telling me I am arrears because they won’t cancel my policy. Disgusting.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We do have a cancellation process in place, which is explained at the point of taking out the policy. As part of this, we are required to complete the cancellation through a secure and regulated process. Unfortunately, if this process isn’t followed, the policy will remain active.
We appreciate this may be inconvenient; however, this is in place to ensure we are speaking to the policy holder directly and handling the request securely. We would like to resolve this for you as quickly as possible, so please contact our team and we will go through everything with you over the phone to confirm the cancellation and bring this to a resolution.
Kind regards,
BIG Warranties Customer Service Team.
Very helpful and courteous call handler.
Very helpful and courteous call handler.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Margaret,
Thanks so much for your kind words! Rosanna will be thrilled to hear you enjoyed your chat. We’re glad she could make everything clear and answer all your questions.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Great customer service
I had a very positive experience with the customer service advisor. She was extremely helpful and knowledgeable, and she quickly sorted out the issues I was having. She addressed all of my concerns efficiently, which made the whole process smooth and stress-free. I was very happy with the service I received.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Rahman,
Thank you so much for your lovely feedback! We’re thrilled to hear our advisor could help make everything smooth and stress-free. It’s great to know your concerns were sorted quickly and efficiently.
If you ever need anything else, just pop on to our live chat during office hours - we’d be happy to help again.
Best wishes,
Amanda
Great customer service Rosanna was very…
Great customer service Rosanna was very helpful. Thank you for resolving my queries
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Shaun,
Thanks so much for your kind words! Rosanna will be thrilled to hear she could help and get your queries sorted.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Rosanna
Rosanna was helpful and clear in explaining the insurance details and costs for my appliance cover. She did not over sell and answered all my questions. I was left confident that I would receive a good service.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Ann,
Thank you for your kind words! Rosanna will be delighted to hear she could make everything clear and answer all your questions. We’re glad you feel confident in the service - you can always rely on us to keep things straightforward.
If you ever need anything else, just pop on to our live chat during office hours - we’d be happy to help again.
Best wishes,
Amanda
Harry was very friendly and helpful
Harry was very friendly and helpful. He managed to get everything done and sorted quickly and easily, he even managed to save me a bit of money at the same time. Big warranties are the best ! No hassle and easy to use .... well recommended !!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Clare,
Thanks so much for your lovely feedback! Harry will be thrilled to hear he could help and make things quick, easy, and even save you a bit of money. We’re glad you found the process hassle-free and enjoyable!
We’re always happy to help again in the future.
Best wishes,
Amanda
Very helpful
Very helpful, courteous, informative and jovial!! Thanks to Jane. 👍🏼👍🏼
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Sean,
Thanks so much for your kind words! Jane will be thrilled to hear you enjoyed her help and cheerful approach.
We’re always happy to help again in the future.
Best wishes,
Amanda
Everyone in this company
Everyone in this company, Big Warrenties I have dealt with provided an excellent service. I am so happy I chose this company to insure my appliances with, they truly give a five star service
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Nick,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service from everyone here. It means a lot that you chose us to insure your appliances - we’ll keep striving to give that five-star experience!
We’re always happy to help again in the future.
Best wishes,
Amanda
Most helpful
Gemma was lovely to talk with today, very helpful and made me feel more relaxed than judged with a late payment, she resolved my queries and was patient with me whilst I took my own notes, repeating herself to me without belittling me, you need more Gemma’s on the phone
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Kiara,
Thank you so much for your lovely feedback! Gemma will be thrilled to hear how much you appreciated her patience and helpfulness. We’re so glad she could make you feel comfortable and get everything sorted.
We’re always happy to help again in the future.
Best wishes,
Amanda
Explained everything to me nice and easy
Explained everything to me nice and easy
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Carol,
Thanks so much for your kind words! We’re glad everything was explained clearly and easily for you.
We’re always happy to help again in the future.
Best wishes,
Amanda
She was very helpful and friendly
She was very helpful and friendly
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that you found the service both helpful and friendly. Creating a positive and supportive experience is something we always aim for, so it’s great to know this came across.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
Jane was very helpful and not at all…
Jane was very helpful and not at all aggressive at selling.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Afternoon,
Thank you for your lovely feedback.
We’re really pleased to hear that Jane was so helpful and that you felt comfortable throughout the conversation without any pressure. Providing clear support while allowing customers to make their own decisions is exactly what we aim for.
We’ll be sure to pass your kind comments on to Jane — she’ll really appreciate it.
Kind regards,
Danielle.
Trustpilot-kokemus
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