Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The engineer was very pleasant and polite, very respectful of property and left everything tidy. We were phoned late in the day to give us an approximate time for arrival which was 5.00pm. However,... Näytä lisää
Yritys on vastannut
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hop... Näytä lisää
Yritys on vastannut
The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä HEA
Yrityksen kirjoittama
Save 20% on home emergency cover and 10% on appliance cover today.
HEA helps keep your home running - whatever goes wrong. From boiler breakdowns and heating issues to plumbing, drainage and electrical faults, our home emergency cover is designed to get things sorted fast, without the unexpected costs.
We also cover over 30 of your everyday household appliances - from washing machines and ovens to vacuum cleaners, coffee machines and more. So whether it’s a sudden breakdown or accidental damage, you’re not left footing the bill.
Fast, reliable help when you need it most. That’s why thousands of UK homeowners trust HEA for affordable, hassle-free cover and real peace of mind.
Get a QuoteYhteystiedot
Arena Business Centre, Holyrood Close, BH17 7FJ, Poole, Yhdistynyt kuningaskunta
- marketing@homeemergencyassist.com
- homeemergencyassist.com
4,0
Hyvä
12 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Timely and professional service
17. heinäkuuta 2026
Quick and easy quote
Quick and easy quote. Very simple quotation form and easy to understand options
24. heinäkuuta 2026
The boiler service was conducted by a…
The boiler service was conducted by a very friendly engineer and he completed the service in good time. Would recommend.
24. heinäkuuta 2026
Very good customer service
Very good customer service, very helpful and dealt with issue very quickly
24. heinäkuuta 2026
Easy to navigate site
Very easy to set up the policy for my first item. But I have to ring to add my second. But it was a straightforward process. No complicated questions.
22. heinäkuuta 2026
Vastaus yritykseltä HEA
Hi Leah,
Thank you for your feedback. We're glad you found the website easy to use and that setting up your first policy was quick and straightforward. We appreciate your comments regarding adding a second item and will use this feedback to improve the process. Thanks for choosing us.
Kind regards,
Nazeera.
Vastaus yritykseltä HEA
Hi Irene,
Thank you for the great review! We're glad you had a positive experience and that our updates kept you informed every step of the way. We appreciate your support!
Kind regards,
Nazeera.
Boiler fault.
Boiler not working and there was no hot water for 2 days.I contacted HEA who arranged for boiler engineer to visit.He could not find any obvious fault.He carried out annual boiler service as well.His mannerism was very likeable and assured me.
13. heinäkuuta 2026
Vastaus yritykseltä HEA
Hi Mohammed,
Thank you for your feedback. We understand how frustrating it must have been to be without hot water for two days, and we're pleased that HEA was able to arrange an engineer visit promptly. Although no obvious fault was identified, we're glad the annual boiler service was completed and that the engineer was able to provide reassurance. It's wonderful to hear that you found him professional, friendly, and approachable. We appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Good customer service
The service provided by the customer service agent Emma was really good . We were able to reorganise my policy to suit my revised needs at a competitive premium
15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HEA
Hi Jennifer,
Thank you for taking the time to share your feedback.
We're delighted to hear that Emma provided you with such excellent service and was able to help reorganise your policy to better suit your changing needs while securing a competitive premium. We'll be sure to pass on your kind words to her, as recognition like this means a great deal to our team.
Thank you for choosing us, and please don't hesitate to get in touch if we can assist you further in the future.
Kind regards,
Nazeera.
Great service and extremely helpful.
3. heinäkuuta 2026
Vastaus yritykseltä HEA
Hi Tim,
We're delighted to hear that you received great service and found our team helpful. Your feedback is greatly appreciated and will be shared with the advisor involved. Thank you for taking the time to leave us a review.
Kind regards,
Nazeera.
Fast efficient competitive price and…
Fast efficient competitive price and easy to follow process
10. heinäkuuta 2026
Vastaus yritykseltä HEA
Hello Alexander,
We're delighted to hear that you found our service fast, efficient, and competitively priced, and that the process was easy to follow. Providing a smooth and hassle-free experience for our customers is always our goal, so it's great to know we've met your expectations.
Thank you for choosing us and for taking the time to share your experience.
Kind regards,
Nazeera.
Competitive pricing. Worth comparing.
Happy to see another company offering water pipe insurance. Very competitive in price. Website easy to use and insurance terms set out in a clear and concise format, so you can compare policies. I hope they continue to offer various levels of cover to suit different customer requirements and budgets.
26. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi Elaine,
We're delighted to hear that you found our pricing competitive and our website easy to use. We work hard to provide clear, straightforward policy information so that customers can make informed decisions and compare cover options with confidence.
We're also pleased that you appreciate the range of cover levels available. Offering flexible solutions to suit different needs and budgets is important to us, and we're continuously looking for ways to enhance our products and services.
Thank you for choosing us and for taking the time to share your feedback. We truly value your support and look forward to continuing to meet your insurance needs.
Kind regards,
Nazeera.
Confirmation call received and price…
Confirmation call received and price reduced. Caller was very thougher and personable.
29. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi John,
We're pleased to hear that you received a confirmation call and that we were able to assist with a price reduction. It's especially rewarding to know that the caller was thorough, personable, and took the time to ensure everything was clearly explained.
We truly appreciate you taking the time to share your experience, and we'll be sure to pass your kind comments on to the team. Thank you for choosing us!
Kind regards,
Nazeera.
The engineer new his job and did it…
The engineer new his job and did it well friendly and helpful
26. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi Jonathan,
We’re delighted to hear that the engineer was friendly, knowledgeable, and carried out the job so well. Providing helpful and professional service is very important to us, and it’s great to know we met your expectations.
We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Good efficient service.
19. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi Linda,
We’re glad to hear that you received good and efficient service. Delivering a smooth and positive experience is always our goal, and we truly appreciate you taking the time to share your thoughts!
Kind regards,
Nazeera.
Vastaus yritykseltä HEA
Hi Neil,
Thank you for your feedback! 😊
We're happy to hear that you experienced polite and efficient service. Providing friendly and effective support is something we strive for, and it’s great to know we delivered on that.
Kind regards,
Nazeera.
The guy I spoke to was courteous and…
The guy I spoke to was courteous and explained everything in detail and was very helpful
24. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi Josephine,
Thank you so much for your kind feedback!
We're delighted to hear that you had a positive experience and that our agent was courteous, thorough, and helpful. Providing clear and supportive service is very important to us, and it’s great to know we met your expectations.
Kind regards,
Nazeera.
Engineer attended on time and undertook…
Engineer attended on time and undertook a full service of boiler, was polite and efficient.
12. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi Terry,
Thank you for your kind feedback! 😊 We’re delighted to hear the engineer arrived on time and provided a thorough, efficient service. We truly appreciate you taking the time to share your experience!
Kind regards,
Nazeera.
Vastaus yritykseltä HEA
Hi David,
Thank you for your feedback! 😊 We’re glad you found our service professional, polite, and helpful, we appreciate your support!
Kind regards,
Nazeera.
Straight forward
Received ALL the information I needed to make a decision. Not pushed into buying more cover than needed.
19. kesäkuuta 2026
Vastaus yritykseltä HEA
Hi Nicole,
Thank you for your valuable feedback! 😊 We’re really glad to hear that you felt well-informed and supported in making the right decision, without any pressure. Providing clear, honest guidance is very important to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
Nazeera.
Vastaus yritykseltä HEA
Hi Susan,
Thank you so much for your kind words! 😊 We’re thrilled to hear that you’re happy with the price and your experience. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
Nazeera.
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