Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Näytä lisää
It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Näytä lisää
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Yhteystiedot
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Yhdistynyt kuningaskunta
- 08007797444
- bigwarranties.co.uk
4,6
Erinomainen
5 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 70 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Rosanna was a really through and…
Rosanna was a really through and professional lady. She was very friendly and took time supporting me to add my new appliance to my contract. Thank you so much Rosanna
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Sarah, thanks for the review about Rosanna. We're glad she could make adding your new appliance to your contract nice and straightforward.
The BIG Warranties Team
Very helpful
Very helpful. Friendly.
Laugh and joke
Thanks Rosanna
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Sheila, thanks for the review. Glad our team could have a laugh with you while sorting everything out.
The BIG Warranties Team
Jane was very polite and courteous she…
Jane was very polite and courteous she was also very helpful in EXPLAINING EVERYTHING. ALSO I would like to thank Rosanna for her help in leaving a trustpilot review
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi John, thanks for getting in touch. Shout out to Jane for explaining everything so clearly, and cheers to Rosanna for helping you leave this review.
The BIG Warranties Team
Jane was very personable and it was a…
Jane was very personable and it was a pleasure to speak to her. She was also efficient and knowledgable.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Thanks for the review. Glad our team member made such a positive impression and could help you out efficiently.
The BIG Warranties Team
Jane was very clear in what she was…
Jane was very clear in what she was talking about and clear with all the informarion she was giving.
Excellent!!
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi there, thanks for the review. Glad Jane made everything crystal clear for you.
The BIG Warranties Team
Very kind professional and courty
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Andrea, thanks for the review. Really pleased our team could deliver that professional and courteous service for you.
The BIG Warranties Team
I spoke to a lovely lady today called…
I spoke to a lovely lady today called Roseanne, she talked me through everything I needed to know & answered all my questions.
If the service is as good as the first point of contact then I’ve definitely made the right choice to cover my appliance.
Thank you.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Thanks for the lovely review. We're really pleased our team made such a good impression and we're confident you'll have the same great experience whenever you need us.
The BIG Warranties Team
Was great talking to Louis’s she was…
Was great talking to Louis’s she was very helpful and sorted out everything that I needed
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Alan, thanks for the review. Glad Louise could sort everything out for you quickly.
The BIG Warranties Team
Katie was very knowledgable and did…
Katie was very knowledgable and did what was required with ease.
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Helen, thanks for the review. Katie's brilliant and we're glad she made everything so straightforward for you.
The BIG Warranties Team
Absolutely no need for this rip-off and unethical sales pitch…
Absolutely no need for this rip-off service, especially if you purchase appliances with a decent 3- 5 year warranty. The certificate of insurance will prominently state that you're covered for claims of up to £500 and I was told by sales agents on several occasions that they were covered up to this amount, but you'll have to look for in the terms and conditions (not mentioned in the certificate of insurance) to find that each appliance is depreciated by 20% per year. So If you purchase an appliace for an average of £500 once it's warranty expires after 5 years Big Warranties will only cover repairs up to the value of £163. Given this would barely cover a call out charge in most instances they'll probably just give you that money towards buying a new one.
In my case I had 5 appliances that were all purchased 8 years ago, with a certificate of insurance stating very prominently that they were covered for up to £500 each (a completely meaningless figure) yet because of depreciation they were barely covered up to £100 each, even though at my last renewal they almost doubled the cost of my policy to almost £500!
I made a call as a prospective new customer after finding this out to find out there sales spiel and asked about covering an new appliance purchased for £400 and despite being 3 years old meaning that it would only be covered up to a value of £204 based on their depreciation calculation was repeatedly told it would be covered at "the appliances current market value" (which she was unable to explain to me) "up to the value of £500" which is incredibly misleading. I will be taking this further.
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great service
Great service. Form completed online. Phone call was very polite and engineer booked to suit me. Very happy.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced great service throughout, from completing your form online through to the follow-up call. It’s also great to know that the call was polite and that the engineer was booked at a time that suited you.
We’re really pleased that everything went smoothly for you and that you’re very happy with the service provided.
Kind Regards,
Danielle
Very is an excellent human being who is…
Very is an excellent human being who is fantastic at her job. I cannot tell you how extremely helpful she was.
I hope Very is fully appreciated
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Thanks for this. We're really glad she could help you out so well.
The BIG Warranties Team
Jane was extremely helpful
Jane was extremely helpful, clear and pleasant to deal with.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Thanks for this. Glad our Jane could help make everything clear and pleasant for you.
The BIG Warranties Team
Operative was patient and clear.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Mark, thanks for the review. Glad our operative was able to explain everything clearly and make it straightforward for you.
The BIG Warranties Team
Initial call
Arianna was polite and pleasant - explained what I needed to know quite clearly.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Thanks for getting in touch with us. Cheers to Arianna for walking you through everything clearly on that initial call.
The BIG Warranties Team
Jane was totally professional
Jane was totally professional explained everything in a language I could understand ie no jargon and as I am 79 and hard of hearing she was very patient explaining 2 or 3 time if I didn’t hear her or understand it was a pleasure talking to her
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Hi Dave, thanks for the review. Jane's brilliant at what she does and we're really glad she could explain everything clearly and take the time to make sure you understood it all.
The BIG Warranties Team
Clear, patient and professional.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're delighted to hear that you found our service clear, patient, and professional.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
The person here n the phone was very…helpful and kind
The person here n the phone was very helpful and kind
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your kind review! We're really pleased to hear that you found our team member helpful and kind over the phone.
If you need any further assistance, please don’t hesitate to get in touch — we’re always happy to help.
Kind Regards,
Danielle.
Gabriel was very polite and very…
Gabriel was very polite and very helpful for us .
Have already had an email to repair dishwasher for next Wednesday. So very impressed.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your wonderful review! We're delighted to hear that Gabriel was polite and very helpful while assisting you.
It’s great to know your dishwasher repair has already been booked for next Wednesday and that everything was arranged so quickly. We really appreciate your feedback and will be sure to pass your kind words on to Gabriel.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
I had a great experience with Very
I had a great experience with Very’s customer service. She was incredibly kind, understanding, and professional, even though I was quite frustrated on the phone.
She showed real willingness to help and resolved my issue quickly and efficiently. I’m very grateful - she’s a real credit to the company.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä BIG Warranties Ltd
Good Morning,
Thank you for your wonderful review! We're so pleased to hear that you had a great experience and that you felt supported, even during a frustrating situation.
It’s fantastic to know that our agent was kind, understanding, and professional, and that your issue was resolved quickly and efficiently. We truly appreciate your kind words and will be sure to pass on your feedback — it really means a lot.
If you need anything further, please don’t hesitate to get in touch.
Kind Regards,
Danielle.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.