Baturina Homewear Arvostelua 

I ordered a dressing gown on 14 January 2024, paid for it and 15 July 2024 I am still waiting for the dressing gown, my e-mails have not been replied to also I have tried phoning at various times and the phone has not been answered
I can confirm that the dressing gown has been received, beautiful item and well made - worth the wait - but communication is extremely poor from this company - and I might add this poor review resulted in the goods being delivered - four stars due to the length of time for delivery and lack of communication!

Ordered one (1) robe on March 26, I believe. It took a little time, because they have such a nice product and they are backed up a bit. I will make a final assessment when I receive my new shipment in the mail. In the meantime, I thank them for their timely responses with my order updates.
Final assessment: fabulous product. Thanks again!

Lieferzeit mit (bald mehr als?) 6 Monaten inakzeptabel, der Kundendienst lügt überaus höflich, wenn ein neuer Liefertermin als diesmal verbindlich in Aussicht gestellt wird, das Telefon ist abgestellt und die automatisierte Mail weist auf die zur Zeit hohe Anzahl von Nachrichten hin,gleichzeitig läuft jedoch ein SALE, um noch mehr Bestellungen zu generieren…Zur Qualität kann ich leider nichts sagen, da Lieferung nie erhalten (Bestellung Anfang Februar)

Die sehr gute Auftragsentwicklung führte zu Verzögerungen in der Auslieferung.
Das Warten hatte sich dennoch gelohnt!
Qualität, Preis und Leistung, Service und Kommunikation waren sehr gut!
Eine zweite Bestellung verlief so, wie es sein sollte! Sehr gut!

Am 5. Juni 2024 einen Hausmantel bestellt, am 10. Juli geliefert.
Ich finde die Qualität und den Schnitt toll. Auch das Monogramm wurde gut ausgeführt.
Baturina hat allerdings Probleme mit den Lieferzeiten. Ich würde vorschlagen, dass alle Lieferzeiten mit "mindestens 1 Monat ab Bestellung" angegeben werden.

Tutto !
la Signora Baturina Natalia e' una grande artista !

Crea capi ., Meravigliosi .

Indosso il terzo abbigliamento e mi fa' sentire .,

Tutta la sua sublime arte., Addosso .

Baturina tante grazie della tua stupenda arte !

Well, I had my garment custom made instead of ordering off the shelf. It took 4 times as long as they originally estimated and they were not very forthcoming with updates or answering my emails checking on my order.... HOWEVER, the Robe is absolutely breathtakingly beautiful, made to the finest details and fit to perfection! I have ordered many, many, custom made articles of clothing in my 65 years and have had both good and bad experiences doing so but this Robe is the very best I have received all around. The value for product received is to the highest order, I have yet experienced. In short, they under estimate on time but far over deliver on quality and refinement of their product. I am excited to ponder my next purchase from them.

The product is very good, however delivery was two months late.

The dressing gown is perfect. Thank you! The deep burgundy red is just right and the collar curved round the neck is close but comfortable, giving a feeling of protection and being covered. The lining of the gown is cool to wear in warmer climates and soon warms up in colder places.

Fantastisk product but deliver way out of bounce!

The shipment was due end of March, no delivery, contact, new time, no delivery, new time, no delivery, new time....deliver roughly 3 months too late. On top, I had to write and ask about the product. This is not ok 2024 and consequently I will strongly advise everyone to find a new supplier

Some time ago I reviewed Baturina very badly as I had ordered a garment and had had no communication despite several attempts. This is a problem for them. However now my dressing gown has arrived I am absolutely delighted with it. It is a lovely product. I can only hope that the company improves its communication to match its products.

Excellent quality, features customized exactly as specified, and very cheap rush order option got it to me in a matter of days. Fleece lining is extremely warm, will likely not need any further layers beneath the robe unless my heater breaks in the dead of winter.

My robe ordered in February never arrived, despite the promise that it would arrive in mid-April.
I'm still waiting for shipment or an immediate refund.

Als der Hausmantel geliefert wurde hat er meinem Mann sehr gut gefallen, alles wie gewünscht, individuell, gute Verarbeitung. Das Produkt selbst erhält von mir 5 Sterne.
Man muss nur Geduld und Vertrauen mitbringen, zugesagter Liefertermin hat sich zweimal verschoben, leider ohne Information, Service-Hotline war sehr nett, wenn sie denn mal zu erreichen war. Auf Email Nachfragen wurde gar nicht reagiert. Deshalb muss ich leider zwei Sterne abziehen .

Thank you for fixing the problem.

Do not order here.
The bathrobe was decent for the price, the underwear was frankly ridiculously poor quality for €140.

I requested a refund, was promised this was not an issue, have not received anything after 5 mails and multiple promises it would be fixed "soon".

Amazing, i'm so happy

Everything was absolutely wonderful, and the garments are perfect, absolutely fantastic, instantly some of my favorite possessions. I would prefer the packaging, be a bit nicer, but perhaps that’s because customs riffled through it. And it would be nice if there is more detailed care instructions.

I love your collection. There really is no other that compares. I liked that it was quick and on time. The quality of the robe and packaging are perfect. More than. Exceeded my expectations.

Excellent quality and service