Batik Air Arvostelua 

Pessima compagnia aerea. Ho prenotato due voli separati uno al mattino ed uno al pomeriggio ma hanno spostato al pomeriggio quello del mattino rendendo quindi inutilizzabile anche il secondo volo.. il pessimo customer service, dopo 5 giorni di mail a cui ripetutamente ho spiegato la situazioni chiedendo di spostare il secondo volo alla sera mi propone finalmente il cambio del secondo volo che però non ha mai attuato.. Risultato: due voli persi .

Oltre al customer service aggiungo il servizio diretto WhatsApp che ho contattato: mi rispondono di attendere qualche minuto ...3h e mezza ! Ricevuta la benevolenza dell'attenzione mentre scrivo per rispondere descrivendo nuovamente il problema, l'operatore decide dopo 3 minuti di chiudere il ticket e la chat !!

Ora ho chiesto il rimborso dei voli non utilizzati causa loro cambio programma (previsto dalla loro policies) ma anche qui la procedura via Web non rilascia feedback e dopo una settimana nessuna email/msg di conferma di presa in carico..

Ho riscritto al customerservice.... muto x il momento !!

Continuerò comunque l'escalation e lo consiglio ai molti che lamentano disservizi di questa compagnia:

1. Direktorat Jenderal Perhubungan Udara (DGCA): È la Direzione Generale dell'Aviazione Civile indonesiana inviando una segnalazione ufficiale tramite il loro portale o i contatti del Ministero dei Trasporti (Kementerian Perhubungan).

2. Yesterway (Yoshi): Associazioni di consumatori locali come la YLKI (Indonesian Consumers Foundation), che si occupa di tutelare i diritti dei cittadini e dei turisti contro i disservizi delle aziende.

3. Contatto Social: In Indonesia, le compagnie aeree (come Lion Air, Batik Air o Garuda Indonesia) sono molto sensibili ai reclami pubblici su X (Twitter) o Instagram. Spesso rispondono più velocemente lì che via email.

Batik cancelled my direct flight from Singapur to Bali without direct flight alternative 1 month before takeoff (turned out the last time this flight did operate was already 3 months ago). I have now huge problems to receive my refund via ticketing agent and Batik customer support ist no longer answering since 2 weeks.

Booked a flights via Kiwi.com for 2-segment travel in Indonesia. Batik changed the first flight so that it was impossible to make 2nd flight. Kiwi.com said only Batik could provide new flights but Batik would not recognize the Kiwi booking number. Could not speak to anyone, only via text. After 8 hours trying, booked new flights that cost $460(there were many flights available). After four months, got refund for only one-third of $360 flights.

Just countersacting the bad reviews as these scared me before I travelled with Lion Air Group, but I'm guessing people only review horror stories rather than the majority of successful flights. No issues with ours- staff courteous and helpful and all flights left and landed on time! We flew with Batik from Labuan Bajo to Denpasar.

Extremely disappointing customer service from Batik Air. I spent 154 minutes on the phone trying to sort out a baggage issue and still could not get a clear answer. On 31 March 2026, their AI support gave conflicting advice, first saying the booking did not specify baggage, then saying the Perth to Denpasar flight had 20kg, then saying the same rules applied to the return flight. Later that same day, Batik Air customer service emailed saying the outbound had 20kg but the return had no checked baggage allowance at all.

Because Batik Air failed to properly process the baggage, I then had to pay AUD 1,251.00 on 2 April 2026 for what should have been the original requirement of 20kg each way, and then another AUD 1,080.00 at the airport on 6 April 2026 to get the baggage on board because the fees customer service said were processed had not actually been processed.

Now I am being told I may have to wait up to 30 days for a refund, and even that refund amount appears to be incorrect. Very poor systems, very poor communication, and a completely unacceptable customer experience.

Flight keep delayed. If you cannot accept uncertainty, please avoid this airline

1 hour waiting to check in at Bali to be told flight has 2 hr delay. Then the flight arrived late and rescheduled to 3pm to KL from original time of 11.55 am . I have Connecting flight 8 hrs later that I might still miss as a result of this incompetent company. Please save yourself pain and don't fly batik I know I will never fly with them again.

Fligh was at 3pm, delayed to 5pm
, delayed to 7:05pm, delayed to 7:45pm and finally took off at 8:14pm. Terrible service, I wanted a 3pm flight and instead I got a flight 5 hours later.

Poca chiarezza nella pianificazione del viaggio, in cui ci è stata aggiunta una sosta nella quale abbiamo dovuto stare un’ora fermi sull’aereo.
All’arrivo a destinazione bagaglio smarrito, sportello della compagnia trovato chiuso (per fortuna c’era il personale della Swissport in aeroporto che ci ha assistiti). Contattati il giorno dopo non hanno alcuna idea di come risalire al bagaglio (ritrovato 4 giorni dopo) e infine si rifiutano di rimborsare l’importo che abbiamo dovuto spendere per acquistare beni e vestiti di prima necessità per coprire i primi giorni, smettendo anche di rispondere alle mail.
Mai più.
Peccato perché il personale di bordo invece è stato molto gentile

Awful. No water provided. Then wouldn't accept a debit card payment. Ear-piercing mechanical noise from toilet flushing audible halfway down plane. Cancelled our original booking after clearly not filling their sale quota and no appropriate alternative.

I had an extremely disappointing experience with Batik Air.
I booked Business Class for a long-haul journey from Labuan Bajo to Jakarta, continuing with Emirates to Dubai and Düsseldorf. Unfortunately, the service provided by Batik Air was completely unacceptable from start to finish.
The Business Class check-in counter in Labuan Bajo was closed, meaning I paid for a premium service that simply did not exist. Online check-in was also impossible due to repeated error messages on the Batik Air website.
To make matters worse, the flight was moved earlier, resulting in a 9-hour layover in Jakarta. Despite this disruption, the staff refused to find any solution to check our luggage through to the final destination. This forced us to exit the airport in Jakarta, collect our baggage, and go through the entire check-in process again.
Because of the schedule change, lounge access is effectively lost, as check-in will likely only open about four hours before departure.
The two staff members at the Labuan Bajo counter were particularly unprofessional—constantly yawning, unhelpful, and unwilling to assist in any meaningful way.
Overall, this was a complete failure in terms of service, organization, and basic customer care. I would strongly reconsider choosing Batik Air, especially for any trip involving connections or premium class bookings.

I fly over 30 times a year and have never experienced such a disgrace as Batik Air.

In every possible way horrible, unfriendly staff, triple checking everything up to weight, boarding pass etc.

I think even Germany would have been proud of how strict they are with their lugage policy, while charging abnormally high prices for check in luggages.

SPARE YOURSELF THE DISASTER.

I would give a minus if I could , cancelled my return flight from kula lumpa to Perth , leaving myself and my family over 9 hours at the airport, turning this into a night flight. No apology . My seat and my wife’s seat were broken, most uncomfortable flight I’ve ever taken , I’ve flown over 200 times and this is the worst flight I have ever been on, kept the light on for most of the night flight , one toilet only , had 4 flights in total to and from Vietnam, every flight was delayed , no apology or anything , they couldn’t give a toss. Please avoid if you want a nice holiday .

Don’t use Batik Air is the word airline a I’m travel in my live , customer services don’t work, they chance my flight date + they charge over $180 usd for 1 checking bag is really crazy company

I flew Melbourne to Bali two weeks ago and it was actually very good. We got there ahead of schedule, the in-flight meal was tasty, and the staff were very nice to me. What are people expecting from a discount airline? I will fly with them again. The only reason I'm not flying Batik back to Aus is because it's an overnight flight. Maybe the bad reviews are bots? I have no idea but they do not reflect reality at all

Very very bad air lines

The airline's customer service is really bad, there is no possible way to directly contact them online expect email which they take so long to reply to, i am suffering to get refund on my flight. The seats of the airplane are really uncomfortable aswell,

Nothing works to report flight disruption as their partner airline cancelled the connecting flight. Not one method to contact this airline or the terrible partner batik air run by malindo. They sceduled the flight for after etihad leaves!!! No support no reschedule correctly no refund! Who runs this terrible operation?
Total waste of time link fron Eithad too. No results or action to correct major mistake changing a connecting flight making me arrive after my plane leaves!!!

Worst customer care ever! They won't reply to your email and if they do, it will be after ages. You can't call them and their AI Agent does not help with your queries, rather will request you to send them an email. Wonder how an airline operates with such a bad customer care service. My rating will be a "ZERO" if it's possible.

Very angry !
This is one of the worse airline I ever flight with
First of all today the pilot made us a scary descent to the Jakarta airport but this time the flight was at time !
But not the baggages! Over 45 minutes to get them ! Of course I missed the next flight (I had 2 hours transfer) needed to book another flight more expensive and of course the customer service asked me to return to the previous terminal , the chat does not even reply properly and so on
TO AVOID ! Very bad service and client relationship