Batik Air Arvostelua 

DO NOT USE BATIK AIR.

I’m posting this so other people don’t go through the same ridiculous situation I just went through.

I tried to change my flight from next week to TODAY because of an urgent situation. There was clearly availability showing on the website, but the website kept giving an error with no explanation. On mobile, the site just kept redirecting me in a loop so I couldn’t change anything.

Then I tried to contact customer service — but there is NO WAY to talk to a human. I contacted the Kuching office and asked them to help me contact Batik Air, and Batik Air told them to tell me to contact them via email, feedback form, or WhatsApp chatbot. The WhatsApp chatbot then told me to go back to the website to manage booking… THE SAME WEBSITE THAT DOES NOT WORK.

So I called the Perth Airport office. First, they kept insisting I booked through a travel agent (I DID NOT and I repeated this multiple times). Then they finally checked and told me there was no availability — even though on my screen there clearly WAS availability. Then they told me I cannot change the flight on the website… SO WHY IS THERE A “CHANGE FLIGHT” BUTTON ON THE WEBSITE?

So let’s summarize Batik Air’s system:
• Website doesn’t work
• WhatsApp chatbot tells you to use the website
• Office tells you to contact KL customer service
• There is no way to call KL customer service
• Airport staff refuse to help

They just send you in circles until you give up.

One of the Perth staff even told me I was being “unreasonable” and then pretended the phone call dropped. Absolutely unprofessional.

Never again. If you value your time, money, and sanity — avoid.

I have chosen Batik Air many times for domestic travel, as it is one of the few airlines that operates flights to HLP Airport. However, this was the first time I encountered a very rude flight attendant. First, he skipped our row and did not offer bread until I called him. At first, I assumed it was unintentional. However, my second experience was more concerning. When I went to the restroom, he waited outside and asked, ‘Sudah disiram, Bu?’ as if I were unfamiliar with how to use the facilities. I hope Batik Air can provide better training to ensure their crew treat passengers with professionalism and respect.

Despite all the negative reviews, we had good experience with Batik Air. The staff were nice at check-in and at borading as well. There was a 1 hour delay it's true, but for us this is not a big problem. Everything went well.

DISASTER !!!
Passengers were boarded and then suddenly forced to leave the aircraft with no explanation. After that, we were left for hours with no communication, no organization, and essentially no assistance from the airline.
The “hotel solution” they provided was completely unacceptable, with unsafe conditions and not even enough rooms for all passengers. Many of us had to return to the airport and sleep there because there was simply no real accommodation.
Meanwhile, airline staff disappeared and were nowhere to be found while passengers were left to deal with the chaos alone.
The flight was then delayed again, leaving people stranded for nearly two days.
On top of that, they broke my suitcase, connections were missed, and their refund system doesn’t even work.
This airline showed a shocking lack of responsibility toward its passengers. I would strongly recommend avoiding it.

Booked for 2 of use, flight delayed twice, so would miss connecting flight. Rang & cancelled, all fine, but they didn't mention there was a 72% cancellation fee!!! Never again considering they had ample time to re-selll our tickets

Sorry but 20,- payment for 50,- flight is just not acceptable.

Wouldn't accept my debit card to purchase anything on the flight. The attendant also wouldn't serve me water without payment. Had to beg another passenger to get a bottle of water for me. Terrible service.

The on-board entertainment system did not work. On a 6 hour flight.

They did not accept any of my cards so I could not get anything to drink or eat.
(Same card I used on all my other flights)

My chair was broken and was constantly moving.

Glad it was cheap or I would have been disappointed.

Flight delayed and I missed the connecting flight to Australia. And above all, the flight did not compensate me at all. Worst experience from a solo traveler perspective. Not recommended for international travelers

Es geht um einen Flug von Kuala Lumpur nach Langkawi mit Batik air. Ich habe das Ticket vor fünf Monaten über KissAndFly gekauft. Mir war bewusst, dass aufgegebenes Gepäck nicht im Ticketpreis enthalten ist, aber ich hatte normalerweise die Möglichkeit, beim Check-in 24 Stunden vor Abflug zusätzliches Gepäck zu buchen und zu bezahlen. In diesem Fall dauerte es fünf Stunden, bis ich einchecken konnte und feststellte, dass es keine Möglichkeit gab, meinen 20 kg schweren Koffer im Voraus zu bezahlen. KissAndFly selbst erklärte mir nach fünf ausgetauschte E-Mails, dass man mir nicht helfen könne. Auch Batikair bot mir keine Möglichkeit, das Gepäck im Voraus zu bezahlen, obwohl ich fünfmal auf dieselbe erfolglose Option verwiesen wurde. Schließlich musste ich am Flugtag selbst zum Flughafen fahren und 166 Euro für 19 kg Gepäck bezahlen – für einen einstündigen Flug, dessen Ticket nur 32 Euro gekostet hatte.

Für mich geht es in diesem Fall um regelrechte Bandenkriminalität seitens der Fluggesellschaft Batik air, die mir nicht die Möglichkeit gibt, mein Gepäck im Voraus zu bezahlen, und mich anschließend erpresst, das Fünffache des Ticketpreises für das Gepäck zu bezahlen, und um die völlige Verantwortungslosigkeit des Unternehmens KissAndFly, das etwas verspricht, was es nicht halten kann.

Worst airline I’ve ever experienced and I’ve travelled a lot pay a bit more for the better airlines they were late both sides taken off. The seats were terrible. Stuff were not that nice. They lost my baggage from Bali to Brisbane which is a six hour one-way flight and then it’s trying to compensate me 18 AUD been very dismissive seats are terrible no TVs yet the CEO earns 28 million never use never ever.

0 stars. My wife's suitcase was badly cracked wehn flying from KL to HK. No longer able to use. Went through their pathetic whatsapp process and finally got a email address to send evidence of damages. We submitted a form that we had to have gotten before we left the baggage area in HK, then Batik Air, as if not understanding English at all, said they are happy to assist with our claim with travel insurance. WE ARE NOT CLAIMING TRAVELLING INSURANCE, WE ARE CLAIMING FROM YOU BECAUSE YOU BROKE OUR LUGGAGE.

They ignore their paying customers emails, and if they do they answer something completely unrelated. They don't follow their policies.

AVOID AVOID AVOID

We had a very stressful experience with Agoda and Batik Air regarding prepaid baggage.

We purchased flight tickets through Agoda, and our confirmation email clearly stated that each of the four passengers was entitled to 7 kg cabin baggage + 20 kg checked baggage per person. That means a total of 80 kg of checked baggage for our group.

However, when we arrived at the airport, Batik Air staff told us that no checked baggage was visible in their system. We showed them the Agoda confirmation email where the baggage allowance was clearly specified, but the airline representative refused to investigate the issue, call anyone, or provide assistance. Instead, we were told we had to pay for all 80 kg of baggage again at the airport.

Because our flight was about to depart, we had no choice but to pay a very high additional fee for the baggage.

We have a video of our conversation with the Batik Air check-in representative, who declined to help resolve the discrepancy between Agoda’s booking confirmation and the airline’s system.

We are currently seeking clarification and a refund for the extra baggage charges.

Bought depart and return flight ticket from KCH to KK, end up cancel by batik air. Plus, its has been a week and I still haven't received my refund. I was informed that the refund takes forever(14 to 204 days) to process. OVERALL NOT A RECOMMENDED AND NOT A RELIABLE AIRLINE

The worst crookedest airline ever in 50 years of world travel.
After my booking failed to register my suitcase I went back on line to add it…. this failed so I went directly to the checkin counter 2 days prior to travel. They would not help me so the next day I went to the ticketing office…… closed at 2pm! Retried to pay online…… failed!
Then when we went to checkin for our flight the same staff we met before told us too bad for you……pay $300USD!

Horrific experience with this shocking company. Booked a return flight from Vietnam via KL to Bali months ago and got a good rate. They then moved the second flight forward 1 hour which means we didn’t have enough time in transit after our arrival. Attempts to change the first flight went ignored after trying to contact them from all platforms. Told we had to cancel the whole flight or apply for a meagre refund. Eventually got a refund and had to book another 2 flights which left us $1300 out of pocket. Never again BATIK.

My flight with Batik Air was delayed twice, causing me to miss my connecting flight twice. This wasn’t just inconvenient — it completely disrupted my travel plans. Communication was poor, and there was no real effort from the airline to assist passengers affected by the delays.

What’s most frustrating is the lack of accountability. Repeated delays with no proper handling show a serious reliability issue. I lost time, money, and peace of mind because of problems that were entirely avoidable.

I would not recommend Batik Air, especially if you have connecting flights or a tight schedule.

Ich habe viele schlechte Erlebnisse mit Firmen. Batik Air übertrifft alles! Seit neuestem gibt es Vorfälle bei Batik Air mit betrunkenen Piloten. Entscheiden Sie, ob Sie das Risiko auf sich nehmen wollen. Viel Glück.

We tried to book flights from Batam to KL but kept encountering add-ons, eventually being charged a fee to use a credit card. We gave up and used AirAsia instead.

I went on a Flight from Malaysia to Bali, and I had the last place at the plane so I was surprised that all meals on the menu were served and finished, the cabin crew told me that only 1 choice is left that is fried not even healthy (From +15choices), I asked her about water she said, I should finish with all the plane then go back to bring me water (Because I have the last place number on the plane) I was so dehydrated, so nervous, I hated this flight, I never experienced this before, what a disaster !