Batik Air Arvostelua 

My experience with Batik Airways was extremely disappointing.

Last month, I was travelling to Langkawi. I joined the boarding queue more than an hour before the scheduled departure, yet there was no final boarding call. I remained in the queue while the boarding process moved very slowly. When I finally reached the counter—about 45 minutes before departure—I was informed that I could no longer board because, according to their policy, passengers must complete boarding at least one hour before the flight.

I was shocked. I had arrived on time and had been waiting in their queue the entire time. The delay was caused by the airline’s own boarding process, yet I was denied boarding and held responsible for something completely beyond my control.

What made the experience even worse was the behaviour of the duty manager. Instead of listening to my explanation or trying to help, she spoke to me in a raised voice and treated me with a lack of respect. As an international traveller, I found this treatment deeply upsetting and unprofessional.

This was one of the most frustrating travel experiences I have had. Airlines should treat passengers fairly and respectfully, especially when delays arise from their own operational processes. To me, this airlines is simply a scam! They just wanted to cheat me and they did it. People should not avail this low class cheat airlines!

Worst worst worst

Very bad experience- delayed 5 hrs

Batik Air is the worst airline. Period. I had used this airline several times now, and it never failed to disappoint.

The first time I flew on Batik Air, it left my luggage at the departing airport. No acknowledgement, no apologies, no compensation. Trying to contact them was a real challenge as they made it really difficult to reach their support. When I finally got a response through email, they stopped writing back when I asked for compensation. I later found out on Facebook there're thousands of complaints and cases similar or worse than mine. So, I gave up.

Another time, I needed to reschedule my flight due to a last minute emergency, and I was ready to pay extra for it, but their online system didn't work. I tried their chat, and their AI was useless. Eventually, I wrote an email to request for assistance, and it took them over 24 hours to respond. I had already bought a brand new ticket by then. How could an airline at this days and age not have a 24-hour support with REAL HUMAN????

Batik Air also reschedules their flights all the time. As I am writing this review, I have received 3 (or 4) flight change alerts in less than 8 hours. When I tried to cancel and ask for a refund, it was rejected because "the airline did not confirm that the flight has been rescheduled for a significant time in accordance with the airline’s policy". For your information, the flight was changed from 11.50am to 2.20pm, then to 1.20pm, and as of now, it's rescheduled to 5.25pm.

I would seriously avoid flying Batik Air at all cost.

Worst company, scam for luggage prices, delayed flight and no notifications on those delayed. Nothing works for this Airline. Take another flight.

Would go less than a 1 star if I could. Booked the more expensive better timed direct flights both ways onto to have both cancelled 2 weeks before tog etc on a terrible flight with a lay over which they knew apparently was going to be delayed but then didn’t tell us until midnight the night of. Not worth the time or budget fee just fly with the next budget airline

I got an email ten hours before departure telling me the first leg of my flight had been 'retimed,' in such a way that I would miss my connection! There was no effort to fix the situation except for a link for requesting a 'free exchange,' which did not work. The email address was unresponsive and the chat line was useless, with no way to talk to an agent. I had to go to the airport in the hope that I could reschedule. Fortunately I could. Unacceptable level of service.

Una delle compagnie peggiori con cui abbia mai viaggiato. Il volo è stato posticipato 4 volte, spazi dei sedili in economy molto stretti, schienali sottilissimi tanto che sentivo nella schiena le ginocchia delle persona dietro di me, neanche per il volo notturno di 7 ore hanno consegnato dei cuscini o una coperta con l'aria condizionata al massimo, personale in aeroporto piuttosto antipatico. Cercherò sicuramente di evitare questa compagnia in futuro.

Everything wrong. asked to pay for an upgrade and told.to get at gate
got to gate and had to do on check in but we transferred from another International flight. Ground staff rude and unhelpful, Gate change and no information.. Absolute shower. Will never get on one of their planes again. If Fawlty Towers ran an airline this would be it, but its not even funny.

To update post flight which was 5 hours from KL to Perth, plane was old, boarding chaotic , seats and legroom awful. And to cap it all the air hostess on being asked for a bottle of water asked for 5 bucks for it. Water on a 5 hour flight. That's outrageous.So poor.

Première fois que je réserve avec cette compagnie pour aller à Bali, mon vol a été retardé de trois heures sans aucune explication. On nous a averti une heure avant le vol, j’étais déjà à l’aéroport. Beaucoup d’autres passagers.
J’ai pris un vol retour à 15h il a été décalé une première fois à 18h à 19h20et à maintenant à 20h40 je devais arriver à Perth en fin d’après-midi. Au final j’arrive à 1h du matin…. Encore une fois si on se voit, aucune explication n’a juste le droit à un mail pour lui dire que la compagnie s’excuse, mais notre vol est décalé.
J’ai souvent l’habitude de prendre l’avion que ça soit des compagnies low-cost ou des compagnies classiques Habituellement les compagnies ont vraiment l’air de s’excuser. Si vous voyez le mail c’est ridicule y a trois lignes pour me dire que mon vol a été retardé je peux arriver à l’aéroport plus tard du coup. En gros on m’explique à quelle heure l’embarquement le checkin et ce genre de choses vont ouvrir à la fin. On a : « merci et désolé du dérangement »

Disgraceful airline tried to book luggage for home trip couldn’t verify our booking online then charged $420 at the counter never again contacted them when we got home they couldn’t care less very poor effort as we fly to Bali four times a year will never be with this airline again

We did not get the seats we paid for on both our flight to and from Bali. In fact, our seats were terrible. Seat selection cost $399.52. After 2 months of ignored emails, Batik Air have offered me a discount code which is insulting. Batik Air T&C's state I am entitled to a refund and they refuse to acknowledge this.

The worst customer service I have ever experienced. I have sent countless emails and WhatsApp messages requesting assistance with a refund for my return flight after Batik Air rescheduled it. Unfortunately, I have received no meaningful help at all—only automated responses with a ticket number but no actual follow-up or assistance.
I even visited the Batik Air office at the nearby airport in person, hoping to resolve the issue. However, I was informed that they could not assist with refund requests and that I would need to contact Customer Service instead. Despite my repeated attempts to reach Customer Service through multiple channels, my issue remains unresolved, and I have received no clear guidance on how to proceed with my refund request.
This experience has been extremely frustrating and disappointing.

We booked this airline hoping it was going to be reliable and Before we even got to Thailand they had changed the departure time 4 times and whilst being in Thailand for 2 weeks they have further changed it another 3. Absolutely rubbish service and reliability

Poor Management of Batik Air Malaysia (KLIA to Trichy) We had an extremely disappointing experience with Batik Air. Our family of 17 passengers, including children and elderly members, made a group booking and checked in on time. Boarding passes were issued according to our selected seats. However, just before departure, two of our family members had their seats changed without prior notice, with the new seat numbers handwritten on their boarding passes.
When we raised the issue, the cabin crew appeared to be unaware of the seat changes and referred us to another staff member. The staff member who attended to us was unprofessional, disrespectful, and unable to provide a clear explanation or satisfactory resolution to our concerns. She initially informed us that the seats had been purchased by family members of Batik Air staff. However, when we later spoke to the passengers occupying our original seats, they informed us that they had been on the waiting list.
We fail to understand how confirmed seats that had already been allocated and reflected on our issued boarding passes could be reassigned to other passengers at the last minute without prior notification or consent. We are particularly concerned by the impression that these seats could have been made available to waiting-list passengers despite having already been assigned to confirmed passengers. This was especially disappointing given that we had made a group booking to ensure that children and elderly family members could remain seated together. Such actions caused unnecessary inconvenience, confusion, and distress to our family.
The conflicting explanations provided by staff raised serious concerns about Batik Air's poor management and poor seat allocation process.
As paying passengers who followed all procedures, we expected transparency, professionalism, and fair treatment. Unfortunately, this experience reflected poor communication, poor coordination among staff, and a lack of respect for customers.

Nobody answers our query, their customer support does not answer any emails and I do not know how to reach my final destination. Never again fly with them.

Batikair is so terrible and unreliable. There were so many issues from checking in here in Australia to boarding the plane. Everything was a disaster. Mind you I also paid for business class hoping that any issues I would encounter would at least be minimal or easily rectified. But no, trust me, it does not matter whether you paid more or not. Their services are just terrible no matter what class you paid for. I had sent them an email asking them to at least give me some sort of explanation and compensation for all the issues. It took them ages to respond, claiming they were doing an investigation. Then they replied with some factually inaccurate nonsense, they literally tried to gaslight me, to which I responded with evidence of my claims, and they had since ghosted me. Definitely do not recommend them. Please please don’t be like me, don’t be tempted by their offers. None of it was worth the headache.

Warning for passengers considering Batik Air Malaysia.

We were charged nearly USD 85 for just 7kg of excess baggage on tickets costing around USD 77 for two passengers in total. 7k baggage fee was literally higher than the price of 2 people's flight itself.

One week before departure, I tried to purchase additional baggage through Batik Air’s official website. The system repeatedly failed with a “reservation not found” error, making it impossible to complete the purchase in advance.

At the airport, instead of acknowledging this system failure, staff dismissed the issue and blamed us for “leaving it to the last minute,” while also stating that prices increase. This felt like shifting responsibility onto the passenger for an issue caused by the airline’s own platform.

This experience reflects a combination of unreliable systems, lack of accountability, and extremely disproportionate pricing practices. Passengers should be aware that small booking issues may result in charges that exceed the actual ticket price.

Based on this experience, I strongly recommend travelers double-check baggage policies carefully and be prepared for significant unexpected costs at the airport, actually pay more and dont pick this company.

On our trip to Bali we were charged $400 to take our luggage, as when batik had to change our flight dates they forgot to transfer our luggage on the departure flight. Then on our return we had luggage but no flight. Made to wait until almost everyone was checked in and then they felt with us and a couple of other passengers. In the interum I called batik all questions answered by AI, or send an email and we will be back to you within 24 hours. Absolute JOKE.