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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I absolutely love these slippers to wear in the house all day and every day. They are so cozy and protect my feet no matter the season. You can't go wrong with any of their styles but my go to is th... Näytä lisää

Saanut 5/5 tähteä

Des chaussons en laine achetés pour cet hiver incroyablement chauds et confortables, du bonheur pour les pieds frileux! Qualité au top. Je recommande!

Saanut 2/5 tähteä

J'ai acheté plusieurs paires de pantoufles en juin et décembre 2024. Le matériau s'use rapidement et au bout d'un an il y a des trous au niveau des gros orteils. Le côté matériau durable qui nous a at... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have been buying Baabuk sneakers for quite some time, this winter I ordered a pair of slippers as I moved to Romania and the winters are cold here. In January I was taking down the Christmas lights... Näytä lisää

Yrityksen tiedot

  1. Kenkäkauppa
  2. Vaateliike

Erilaisten ulkoisten lähteiden tuottama tieto

Baabuk is a Swiss footwear brand specializing in natural wool sneakers, slippers, and boots.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

361 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Baabuk comes to the rescue

I have been attracted to Baabuk shoes for several months. I also considered other wool shoes. Chad from Baabul was very helpful and answered all of my questions. I was glad to see that Baabuk came In the metric equivalent of half sizes because the other brand only came in whole sizes.
Now my real problem is that I have gout because of a cancer drug that I take and must take to stay alive.With Baabuk,there is no pressure anywhere on either foot. I can wear them all day long with supreme comfort.I also love the no shoelace tie factor because I am 84 and with arthritis makes it difficult to tie shoelaces!
I could not be more pleased and fellow seniors think the shoes look neat.I can hardly wait till summertime when I will wear my shoes without socks! Dr. John Krause

9. maaliskuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Get Yourself a Pair of Baabuks!

I just received my Sky Woolers. I have a wide foot so I had some concerns before I slipped them on - but they fit beautifully - and the quality of the materials and the build is top notch. This is my first pair of Baabuk’s, but not my last!

4. maaliskuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Keine Lieferung

Seit über 3 Wochen warte ich auf meine Lieferung - Kontakt über Telefon klappt nich, da die Nummer nicht vergeben ist...

15. helmikuuta 2020
Oma-aloitteinen arvostelu
Baabuk-logo

Vastaus yritykseltä Baabuk

Hi Andreas, I'm sorry to hear about the delay you're experiencing! I reviewed your order and I see that our customer support team contacted you shortly after your order to inform you of a warehouse issue that we were experiencing. That issue has now been resolved and I see that our team contacted you to discuss replacement options. You can respond directly to those support emails, or if you prefer you can contact me directly at alex@baabuk.com. Once we receive your response, we'll be able to get this fully resolved for you.
Thanks,
Alex

Saanut 5/5 tähteä

Tiptop!

Superschnelle Lieferung, schöne und hochwertige Produkte.

11. helmikuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Tout OK de la part de Baabuk

Tout OK de la part de Baabuk. Moins pour UPS.
Livraison, 1 jour de retard, mais ça c'est UPS le fautif.
UPS indique une date et heure de livraison très large. Exemple: Passage du livreur mardi dans la journée.
Désolé, mais je ne vais pas rester toute la journée à attendre UPS. A améliorer.
Les Baabuk sont TOP à porter! super produit.

10. helmikuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

If you want to spend the rest of your days with customer service, buy here

I have ordered sneakers from the German website on Black Friday (for non-US readers: in November) with a discount code. Shoes arrived damaged, and ever since, I am spending my days back and forth with customer service. Since the website is in German, I have sent my first emails to Baabuk in German, but received no reply at all. I think they use a customer service provider somewhere on the planet, which would make sense because email replys seem to come from different time zones. Customer service can only be contacted in English, which is not mentioned on the website and can be a problem for some customers.
Customer service is friendly but does not send helpful answers as they have to check with so-called sales team in between messages. Then you have to ask again for results because you won‘t hear back from them. Long story short, it is end of January now, and I am still waiting for a replacement. Now I was told the shoes I have ordered are sold out (but available on the website).
According to other reviews this company should really invest in a better customer service and more customer friendly return and exchange process.
Products seem to be good quality but if something goes wrong you will not want to order again.

23. tammikuuta 2020
Oma-aloitteinen arvostelu
Baabuk-logo

Vastaus yritykseltä Baabuk

I'm sorry to hear about the experience you've had with our customer service! When shoes arrive damaged, our policy is to provide a prepaid label for the return service of the shoes so we can review the damage and to replace the pair. However, if we are out of stock of the style/size, we may offer an alternative replacement or a full refund.
I'd also like to assure you that we do not use a customer service provider - our customer support is handled directly by members of the Baabuk team. However, our team is located around the globe, so it is possible that responses may come outside of your local time zone.
In regards to your concern, I haven't been able to find your ticket in our system without an email or order number. Can you please contact me at alex@baabuk.com to provide that information so I can investigate and get this quickly resolved for you?
Thank you and have a great day,
Alex

Saanut 5/5 tähteä

BUY BAABUK!

Slippers are warm, cozy, yummy, delicious and everything in between. The quality and workmanship are first-class. Terrific products and friendly customer service.

This was my first purchase from Baabuk; but it will not be the last!

I’m “spreading the word” to family, friends and co-workers to buy Baabuk!

18. tammikuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Horrible company - possibly good shoes too...shame

I hope you order the right size, otherwise you will pay for it.

They will offer you 50% off your NEXT purchase, if you choose to gift your pair, and buy another. (So $200+ for 1 pair essentially). Otherwise, they require you to pay to ship back ($18 in my case) and then will only refund you what you paid, minus the shipping you paid for.

All in - I lost $28 to deal with a horrible company that seems like they have a good product.

17. tammikuuta 2020
Oma-aloitteinen arvostelu
Baabuk-logo

Vastaus yritykseltä Baabuk

Hi John, I'm sorry to hear that you had a disappointing experience with Baabuk. We certainly don't intend for our return policy to be a reason to consider Baabuk "a horrible company".
Our return policy includes standard refund/exchange service and our U-Turn policy, which many customers have loved. For our standard returns/exchanges, we have several return warehouses around the world (including one in the USA) to reduce the cost of return shipping.
If you'd like to discuss further or if you have any additional questions, you can reach me directly at alex@baabuk.com. We'll be sure to do what we can to make things right for you.
Regards,
Alex

Saanut 5/5 tähteä

Best slippers and shoes

I have 1 pair of shoes and 2 pairs of.ankle boots and decided to get some slippers with my xmas money , i chose the Pomobuk Slippers as the soles are from recycled material , so liked that idea, my house is pretty cold and feet definitely are your bodies temperature gauge so i feel warm if my feet are warm , these slippers are the nicest pair i have ever owned , my feet are now very cosy and the wool of all the footwear is great as my feet are never too hot.or too cold even when on my feet all day and have fixed my painful feet that i had from bad footwear and being on my feet alot.

Im not sure i could ever buy shoes or slippers from anyone else now, next investment will.maybe be slippers that come up over my ankles or maybe just another pair of the ones i have so i can get a different colour bottom .

Am very happy with all my purchases

16. tammikuuta 2020
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Love the color and style

Shoes arrived promptly. Love the color and style. But I wish the soles were a bit more forgiving - I didn't find these shoes as comfortable as some other recent purchases.

11. tammikuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I recently purchased a pair of shoes…

I recently purchased a pair of shoes for a Christmas gift. One shoe came in with bad stiching. Worried it may not last I asked to have the shoe replaced. I was told they would but I have to pay 37.50 to return the item back to Germany. I have since emailed the company twice trying to resolve the problem and have not heard back. I have to rate the company one star since they are not backing the product.

9. tammikuuta 2020
Oma-aloitteinen arvostelu
Baabuk-logo

Vastaus yritykseltä Baabuk

Hi Sherry, thank you for your feedback. I took a look at your order. It seems that you may have accidentally received our return instructions for international customers. For US customers, we have a dedicated warehouse in Colorado to accept returns and exchanges. So you will not need to ship your pair back to Germany. Once we receive the pair at the US warehouse, you will receive the exchange or refund (per your preference) and will review the stitching issue with our product team to make sure we catch issues like this in the future. I will be reaching out to you directly via email momentarily to discuss further.
Thank you and have a great day!
Alex

Saanut 5/5 tähteä

Very comfortable shoes

Very comfortable shoes, shipping was pretty normal. They aren’t cheap by price but they are unique

8. tammikuuta 2020
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent services & great shoes

I like these shoes very much and have had excellent service from Baabuk. The shoes are comfortable, washable, and cute. I have sneakers, urban woolers, and sky woolers (high tops). I wear them often and they seem pretty durable.

8. tammikuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

The back lip of one my shoes is tearing…

The back lip of one my shoes is tearing off so I have foam sticking out. I ordered another pair later on. Requested for a size change before it shipped. Received the shoes but didn’t get the right size. Asked for a new pair but now it’s sold out. Ended up having to just get a refund after I returned it. Still haven’t received a refund.

8. tammikuuta 2020
Oma-aloitteinen arvostelu
Baabuk-logo

Vastaus yritykseltä Baabuk

Hi Walter, I'm sorry to hear that you experienced an issue with your order. We've sent your quality concern to our product team. In regards to the new order, we did have many sizes sell out over the holidays but we are expecting to restock in the coming weeks. In the mean time, refunds are processed once the warehouse receives and inspects the returned pairs. Once refunded, it may take 3-5 days to appear on your credit card statement. If you have any further questions or concerns, please do reach out to me at alex@baabuk.com.
Thanks,
Alex

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