Achtung Abzocke. Wir haben über Autoeurope einen Mietwagen bei Budget auf Madeira gebucht. Autoeurope haben wir 546€ bezahlt. Bei Budget sagte man uns der vorausgezahlte Betrag wäre nur 476€, dementsp... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Auto Europe give good prices and service. However, sometimes their suppliers try it on. Europcar recently tried to charge me an extra day rental by booking it 1 hour later than I returned it. It aut... Näytä lisää
Very helpful when booking online. On arrival at Birmingham Drivalia They had upgraded my rental car. Had to cut short my rental and return to Spain due to a family matter. £1500 deposit returned... Näytä lisää
Yritys on vastannut
Best Prices Great Website Your website was straightforward with great filtering on the vehicle features (automatic, A/C, etc.). The biggest thing was the prices with CDW insurance were at least 3... Näytä lisää
Yritys on vastannut
3,4
Keskitasoinen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you found our product easy to use and appreciated the many choices available. Thanks for your feedback!
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you found our service helpful and sufficient. Thank you for your positive feedback; we appreciate it.
Das angemietete Auto wurde nicht herausgegeben.
Das angemietete Auto wurde vom Vermieter nicht herausgegeben, da meine Tochter keine eigene Kreditkarte vorweisen konnte. Das Angebot alles über meine Kreditkarte laufen zu lassen wurde abgelehnt, auch alle anderen Vorschläge über Hinterlegung einer Kaution wurden nicht akzeptiert. Ebenso die Kündigung des Mietvertrages. Das ist Abzocke. Wir werden nie wieder ein Auto bei autoeurope.eu anmieten.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Sehr geehrte Ulli,
vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Ihre Fahrzeuganmietung nicht zu Ihrer Zufriedenheit verlaufen ist. Dies ist enttäuschend und ärgerlich.
Wir bemühen uns um eine reibungslose Fahrzeuganmietung, haben aber als Vermittler nur begrenzten Einfluss auf das Personal und die Abläufe bei unseren Mietwagenpartnern. Dennoch möchten wir uns gerne für Sie einsetzen. Sollten Sie wünschen, dass wir in Ihrem Namen tätig werden und uns mit dem Mietwagenpartner in Verbindung setzen, können Sie sich über folgenden Link an unser Kundenserviceteam wenden.
Online: https://www.autoeurope.de/customerservice/
Für den schlechten Service unseres Mietwagenpartners entschuldigen wir uns bei Ihnen. Die Zufriedenheit unserer Kunden steht an erster Stelle, und wir werden Ihr Feedback nutzen, um ähnliche Situationen in Zukunft zu verhindern.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen.
Mit freundlichen Grüßen´
Auto Europe Team
Car availability specialist
I use this company when a direct reservation is not possible because no cars are available. Auto Europe usually has availability making this my "default" company.
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We appreciate you choosing us when direct reservations aren't available. We're happy to be your reliable default option and provide availability when needed. Thank you for your continued trust and feedback!
No problem with my rental
Very helpful when booking online.
On arrival at Birmingham Drivalia
They had upgraded my rental car.
Had to cut short my rental and return to Spain due to a family matter.
£1500 deposit returned in 3 days.
Special mention to the tall bearded man who dealt with me throughout Sorry forgot your name.
Will recommend you to everyone.
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We're happy to hear that your online booking and car upgrade were helpful. We appreciate you highlighting the prompt return of your deposit and the assistance you received. We're grateful for your recommendation.
Very pleased with the ease of use of…
Very pleased with the ease of use of this website and the great prices.
21. heinäkuuta 2025
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you found our website easy to use and were pleased with the prices. Thank you for taking the time to share your positive experience! We look forward to welcoming you back soon!
Beware of this company!My booking was cancelled as NO SHOW,
Title: Shocking Service – Avoid Auto Europe
I booked and paid for a rental car in good faith, confirmed my check-in details, and arrived (albeit delayed due to circumstances beyond my control) to collect the vehicle—only to be told Auto Europe had cancelled my booking. The car was still available, but they refused to honour the original reservation. I was forced to rebook and pay again.
Even after raising a formal complaint, their response was that it would take 6 to 8 weeks to even look into it. That’s simply unacceptable. I find this service deeply disappointing, unprofessional, and completely lacking in basic customer care. I would strongly advise others to avoid Auto Europe.
Stop making excuses
21. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Mr. Courtney,
Thank you for your feedback. We understand your frustration and are very sorry that the car rental company did not release the vehicle to you due to your flight delay.
It’s common practice for car rental companies worldwide to reserve the right, in the event of a pick-up delay, to re-rent the vehicle without the prospect of a refund to the original renter. This policy is set by the individual car rental companies and, regretfully, as a broker, Auto Europe has no control over this. All we can do is try to ensure our clients are aware of it by including that information in the booking confirmation and in the voucher.
Please note that should your flight be delayed/canceled, you should always contact Auto Europe and inform us of the delay, so that we may contact the car hire company on your behalf and do our best to help you work things out. Otherwise, the car hire company may not hold the vehicle past the initially agreed-upon pick-up time.
In cause of a flight delay inside the EU, caused by the airline company. You have to contact the airline company to request compensation.
Though we have no control over the policies of our partners, we strive to ensure the best possible solution for our clients. Should you wish us to intervene on your behalf, we’d be happy to contact the supplier and try to obtain a goodwill refund. Please note, however, that we cannot guarantee a positive outcome.
If you’d like to pursue this course of action, please forward all documents pertaining to your flight delay to our customer service department using the link below:
****The below link only will be available 24 h after the end of the contracted reservation.****
https://www.autoeurope.eu/customerservice/
Our customer service team will then contact the car rental supplier and get back to you as soon as we receive an answer.
Our tip for future travels: Our Fully Flexible Cancellation coverage, offered during the booking process, is designed to protect our clients against this type of situation, and covers last minute cancellations due to events outside a client’s control, such as travel delays, strikes, adverse weather, etc.
Once again, we’re very sorry for your negative experience and hope we can help you find a satisfactory resolution.
Yours sincerely,
Auto Europe Team
Response from AutoEurope, which rental car company and Insurance
1. You did not inform me by email that my booking was made... Did you book me with Avis? Not sure which rental car agency I should go t at the airport in Zurich?
2. I went for your full coverage insurance, and then find it is not actually full coverage and I will have to add full coverage at the agency.
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear customer,
If you have any issues/questions concerning your upcoming rental or rental in progress, our Reservation Department will answer your questions.
Telephone: +49 89 412 07 269
Email: reservations@autoeurope.eu
Standard Opening Times:
Monday-Saturday: 9:00 - 18:00 CET
Sunday: 10:00 - 18:30 CET
Absolutely terrible
Absolutely terrible. Never ever using this company again. DO NOT USE AUTO EUROPE, it's a scam. As soon as you get in a minor car accident, you have to pay for the damage to the rental company and these assholes from Auto Europe will find every reason no to pay you back. You will likely never see your money again. We have to get a lawyer involved.
26. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Ms. Kopynova,
Thank you for your feedback. We take your concerns seriously and apologise for your negative experience.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team. The link will be available 24 hours after the end of the rental period on the voucher.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Please provide our Customer Service team with as much information as possible regarding your complaint, including any relevant voucher details. This will enable them to assist you efficiently and effectively.
Once again, we apologise for the inconvenience and we appreciate your cooperation in allowing us to investigate and address your complaint. Our goal is to ensure your satisfaction and we are committed to resolving this matter for you.
We look forward to hearing from you soon.
Yours sincerely,
~
Auto Europe Team
Easy and reliable
17. heinäkuuta 2025
Vastaus yritykseltä Auto Europe EU
Thank you so much for your review! We are thrilled to read that our interface has been easy and reliable for you. At Auto Europe we aim to provide the best online booking experience. We hope to see you again soon!
Vastaus yritykseltä Auto Europe EU
We're happy to hear that our product is easy to use. Thanks for your review!
Prima om autohuur te vergelijken, slechte klantenservice
Prima site om autohuur te vergelijken met duidelijke voorwaarden. Let wel op de verzekerde bedragen, die zijn vaak erg laag.
Alleen als er iets mis gaat (en dat kan makkelijk met autoverhuur bedrijven) dan is de klantenservice waardeloos, je kan een probleem indienen (bij mij bracht de verhuurder kosten in rekening die al aan AutoEurope betaald waren) maar je hoort er nooit meer iets van.
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Beste,
Hartelijk dank voor uw feedback. We waarderen het enorm dat u de tijd heeft genomen om uw ervaring met ons te delen, zowel de positieve punten over onze vergelijkingssite en duidelijke voorwaarden, als de minder positieve ervaringen met onze klantenservice. Het spijt ons oprecht te horen dat u een negatieve ervaring heeft gehad met onze klantenservice en dat u niets meer heeft vernomen over uw ingediende probleem. We begrijpen hoe frustrerend dit moet zijn geweest, zeker wanneer er onterecht kosten in rekening worden gebracht. Dit is absoluut niet de service die we willen bieden, en we bieden hiervoor onze welgemeende excuses aan.
Uw opmerkingen zijn voor ons van onschatbare waarde. Ze helpen ons kritisch te kijken naar onze processen en de service die we leveren. We zijn continu bezig met het verbeteren van onze klantenservice en de opvolging van ingediende problemen, zodat dergelijke situaties in de toekomst voorkomen kunnen worden. We streven ernaar om u de best mogelijke ondersteuning te bieden, vooral wanneer er onverwachte problemen optreden met de autoverhuurder. We hopen dat u ons in de toekomst opnieuw het vertrouwen zult geven.
Met vriendelijke groet,
Het Auto Europe Team
Excellent company with many years of…
Excellent company with many years of experience and immediate refund in case of early cancellation of the car reservation!
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We're happy to hear that you had a positive experience with our company! Thank you for acknowledging our experience and the ease of cancellation. We appreciate your feedback!
To be recommended
The site is well constructed with easy navigation.
The only criticism that can be made is the options available as to the characteristics/features of the potential vehicle seem to exclude many vehicle options if not all - better not to choose any features and then choose from the list in my considered opinion.
13. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We appreciate your feedback and are glad the site is easy to navigate. We acknowledge your concern about the vehicle feature options. Your suggestion about choosing from the full list is valuable, and we will consider it for improvements. Thank you for your time.
Cross border fees
It's not possible to rent a car with cross border fees included and it seems like their amount is not known till the payment is done.
The price is still reasonable but this practice is a lack a of transparency / options.
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
We appreciate your review. We acknowledge your concerns regarding cross-border fees and the clarity of their disclosure. We aim to provide transparent options and regret this was not your experience. Your feedback is valuable as we improve our processes.
Car was 6 times ! more expensive when picked up
I picked up the agreed car yesterday.
The deductible (excess) on the car at the time of booking and in my voucher was 1,400 EUR.
When I picked up the car, I was told that the deductible was 3,500 EUR unless I purchased an additional insurance for 228 EUR.
In addition, there was an extra fee of 34 EUR and a mandatory fuel deposit payment of 188 EUR.
A total extra cost of 450 EUR – for a car that was supposed to cost 86 EUR.
Before that, the subcontractor (Goldcar) had tried to get me to choose a car that was twice as expensive.
I showed my voucher from Auto Europe, but the Goldcar agent said that this was the problem with booking a car through a "broker."
The aforementioned fuel deposit of 188 EUR, the agent said I would get back about 30 days after returning the car. I now hope to get the 188 EUR back, so that my total price was only 4 times more expensive.
My problem was that I had already paid part of the car's price to Auto Europe, so I couldn’t go to another company.
So my experience so far – never choose Auto Europe – and never choose their subcontractor Goldcar.
9. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Customer,
Thank you for reaching out to us. We are truly sorry to hear about the frustrating experience you had with your recent car rental, especially the unexpected charges and the issues with the deductible. We understand how upsetting it must have been to encounter such a significant difference from what was agreed upon in your voucher.
We'd like to clarify that Auto Europe operates as a broker, meaning we act as an intermediary between you and various car rental suppliers, such as Goldcar in this instance. Our role is to facilitate the booking process and provide you with competitive rates and options from different companies. While we strive to ensure a smooth experience, the final rental agreement and specific terms, including details like deductibles and additional fees, are ultimately handled by the local rental company at the time of pickup. The Goldcar agent's comment about "the problem with booking through a 'broker'" highlights a common point of confusion, and we regret that this wasn't clearer for you upfront.
We sincerely apologise that your experience with both Auto Europe and our subcontractor, Goldcar, did not meet your expectations. We deeply regret any confusion, unexpected costs, or inconvenience this caused. Your detailed feedback is incredibly valuable to us, as it helps us identify areas where we need to improve our communication and processes with our partners. We are always working to enhance the clarity of our terms and the overall rental experience for our customers.
Thank you again for bringing this to our attention.
Sincerely,
Auto Europe Team
Vastaus yritykseltä Auto Europe EU
We're glad you appreciate our quick and affordable service! Thank you for your feedback; it means a lot to us. We hope to see you again!
Vastaus yritykseltä Auto Europe EU
We're happy to hear that our single screen selection helped you find the perfect car rental for your road trip. Thank you for sharing your positive experience!
International Site but not in German?
8. heinäkuuta 2025
Vastaus yritykseltä Auto Europe EU
We appreciate your feedback. We are sorry it's not in German, and we'll consider this for our site. You can try these ones for next time!
-https://www.autoeurope.de/index.cfm?sflag=DEU&aff=GOOGLE&c=15384
-https://www.autoeurope.ch/index.cfm?sflag=CHE&aff=GOOGLE&c=15384
-https://www.autoeurope.at/index.cfm?sflag=AUT&aff=GOOGLE&c=15384
INVOICE AND CC ISSUES
1. I did not receive any invoice from Centauro (booking PR25094336) up to now!
2. I ve been charged with hudge exchange costs resulting from my CC blockade!
I will charge you as result of the a/m issues!
you know my e-mail address; tel. +48501695064
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Auto Europe EU
Dear Mr. Pawlowski,
Thank you for your feedback. We’re very sorry to hear of your negative experience when picking up your car.
Not only do we understand how frustrating it can be when things don't go as smoothly as expected, we share in your disappointment.
We strive to ensure a seamless experience for our customers. Unfortunately, as a car rental broker, we have limited control over the staff and processes of our car rental partners.
Unfortunately, we have not received a response via this platform, although we have tried to request additional information to investigate your case.
Even so, we would like to do everything in our power to make things right for you. Should you wish us to intervene on your behalf and contact the supplier, you can use the link below to reach out to our dedicated customer service team.
https://www.autoeurope.eu/customerservice/
https://www.autoeurope.co.uk/customerservice/
Once again, we apologise for the poor level of service provided by the supplier. The satisfaction of our clients is paramount, and we will use your feedback to try and prevent similar situations in the future.
Thank you for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.
Yours sincerely,
Auto Europe Team
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