Aura House Arvostelua 

In our current environment online shopping is a great convenience as long as things run smoothly. Most companies I’ve dealt with only provide the same online platform for customer service. If they’re any problems, we’re forced to try to figure out how our service issue fits in their menu. Good luck with that. However, Aura House is head and shoulders above other companies. They are so very easy to interact with, VERY prompt resolution to an issue, courteous and accommodating. I haven’t received their quality of customer service in years!

Aura company has been so responsive. Love the diffuser and the scents. I didn't like the one I ordered, and they responded immediately to my request and sent me the new one. Great response and amazing quality!

I recently placed a $90 order with Aura House. Upon receiving the items, I found the scents to be VERY overpowering, synthetic smelling, and cheap - and they immediately triggered my son's asthma. I reached out to the company for a refund well within the appropriate dates, according to their refund policy. I was sent a response from someone named Grace, and this person and/or AI rep tried to convince me over several emails to keep the product. It even went as far as to offer me a $31 refund. When I told them that I would just like a regular refund and to return everything according to their policy, they completely stopped communicating with me. I reached out to them by email three times. I also called their customer service phone number that was incredibly hard to track down, and I received an AI representative. I spent a ridiculous amount of time trying to explain to the AI bot my issues, and eventually I was told someone would reach out. It is nearly 30 days after I have placed my order, and Aura House has completely ghosted me. Do not buy from this business!

The fragrance itself is wonderful. However, I’ve had a horrible experience with their shipping. Products are shipped about 10 days after the payment, then sits with the carrier another 10+ days. Thus, it’s nearly a month after the subscription renewal before the product actually arrives. I ordered a scent sample that has been on back order for nearly 3 months. Honestly, I’m just waiting for my 3 month subscription to end and then will discontinue with this company.

I emailed and they answered almost immediately, told me how to change my scent. So far, everything has been great!!!!

I absolutely love this company, I'm 100% satisfied with their products, and I'm very impressed with the way they help with any issues. My niece has one in her home in Texas and we both are so thrilled how well it works and how you can change your scents at any time. I highly recommend this diffuser. You won't be disappointed.
A very satisfied customer!!

Excellent response to a quick question and product need. Absolutely, love this product and company. Highly recommend.

Such an easy system to use! I threw out all my plug ins because I was worried about them starting fires so this is great!!!

Literally the worst customer service in the history of customer service- they charge your card without authorization and you cannot speak to anyone. Just an AI robot that says your issue will be escalated. This is a joke of a company and I would stay far away. Your issue will not get resolved and will lead to you having to take matters up with your bank. Trust me- find another company- stay away from Aura

I purchased a diffuser and oil subscription. Because I’m impatient, I don’t always thoroughly read the instructions. I contacted customer service when I thought my diffuser had stopped working. Turns out it was “stupid human” error. Me being the stupid human. Emma walked me through some troubleshooting and, VOILA. Diffuser is working perfectly. I don’t know if everyone at Aura is as responsive and patient as Emma - she was outstanding. She deserves an orchid award or raise or, at the very least, an “atta girl”. She made my day!

I absolutely love my Aura House diffuser! It makes my entire home smell incredible and gives it that elevated, luxury hotel scent without being overpowering. I constantly have people walk into my house and ask what smells so good. The scents are beautiful, the diffuser is easy to use, and the fragrance lasts forever—I run mine twice a day and barely go through any oil. I’ve tried other home fragrance products, but nothing has compared. It’s easily become one of my favorite things in our home and something I recommend all the time. 10/10!

Customer service was extremely responsive and helpful when my order was delayed due to a back-ordered scent. I was able to switch scents and have it shipped easily and quickly!

i love my aura house diffuser! the coast scent is phenomenal and i love the ease of controlling it from my phone!

I received the wrong refill fragrance, so I emailed support. They responded within two minutes (really!) and shipped the correct refill at no charge. Truly amazing customer service!

Super slow delivery. Almost a month since ordering and still no delivery.

This is a great product. Mine is set on s timer that works perfectly and my home smells wonderful. More importantly, the customer service/response is stellar! So easy to communicate with and eager
to help. I’d give 10 stars if that was an option.

I am OBSESSED with Aura House. I love that it makes my home and office smell like a boutique hotel AND that it's safe for my dog. It's also been fun to sample a different fragrance each month for the last three months.

Aura House has been a game changer! The fact that this is a cold air diffuser that is safe for my family and my pets is exactly what I have been wanting. The bonus is it is aesthetically pretty, the scents are amazing and remind me of my vacations at some of my favorite resorts. Coast is by far my favorite. Yellowstone comes in a close second! I can not wait to try more. Everyone that comes to our house has been commenting how great it smells and you will experience the same for your space!

I love my diffuser!!!! All the scents I’ve tried are amazing! It’s definitely noticeable but not overpowering which is perfect! They also look nice :)

Aura House has fantastic customer service and sent me exactly what I was looking for, plus more. I love that I can set this diffuser on a timer and it makes my house smell amazing.