Awful customer service. I've been extremely patient. I have gone back and forth with 20 emails trying to get a resolution to a faulty diffuser with zero resolution and lots of excuses. Big run a rou... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Awful customer service. I've been extremely patient. I have gone back and forth with 20 emails trying to get a resolution to a faulty diffuser with zero resolution and lots of excuses. Big run a rou... Näytä lisää
Yritys on vastannut
SLEEK MODERN APPEARANCE THAT FITS IN ANY ROOM. THE ABILITY TO PROGRAM WHEN AND HOW MUCH FRAGRANCE YOU WANT IS A GOOD FEATURE. USES VERY LITTLE FROM THE BOTTLE TO COVER SEVERAL AREAS FOR LONG PERIODS... Näytä lisää
Love my diffuser, received a scent refill I didn't care for, emailed to return it got an immediate reply, sent a pic of the unopened box and Emma said no Wed to return and shipped out the sent I want... Näytä lisää
My girlfriend had been using Aura House for a while and kept wanting to show it to me. I'll admit I was skeptical at first, I figured it was just another overhyped product idk. Then I actually tried i... Näytä lisää
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Love my diffuser, received a scent refill I didn't care for, emailed to return it got an immediate reply, sent a pic of the unopened box and Emma said no Wed to return and shipped out the sent I want, it's Dubai btw, smells amazing! Quick and easy, great customer service and I am here for it!
SLEEK MODERN APPEARANCE THAT FITS IN ANY ROOM. THE ABILITY TO PROGRAM WHEN AND HOW MUCH FRAGRANCE YOU WANT IS A GOOD FEATURE.
USES VERY LITTLE FROM THE BOTTLE TO COVER SEVERAL AREAS FOR LONG PERIODS.
CUSTOMER SERVICE IS OUTSTANDING WITH IMMEDIATE RESPONSE TO YOUR QUESTIONS.
I got the “Coast” scent now that I’m in the city and longing for that beachy feeling. Whenever I enter my room, it transports me to a state of tropical peace, exactly where I want to be. Highly recommend!
Awful customer service. I've been extremely patient. I have gone back and forth with 20 emails trying to get a resolution to a faulty diffuser with zero resolution and lots of excuses. Big run a round, waisted of time and money.
UPDATE: I have been contacted today to assure will be receiving the diffuser. I will update upon delivery.

Vastaus yritykseltä Aura House
I reached out today regarding two orders of mine. The response from customer service was quick and Olivia M. was very helpful and responsive. This is the kind of customer service every business should have. Not to mention my home smells great! Highly recommend 🫶
I love this company! The scents are amazing! I’ve had great success with “wonderful Emily” on a couple of questions! She never gives up until problem solved!!
My girlfriend had been using Aura House for a while and kept wanting to show it to me. I'll admit I was skeptical at first, I figured it was just another overhyped product idk. Then I actually tried it. The scent lasts all day but stays soft so it just feels like the place naturally smells good instead of fake. Ordering was easy and the whole experience has been smooth. Safe to say she won this one.
I've been using Aura House for a while now and I'm hooked. The scent lasts all day, but it's subtle enough that it just feels like my home naturally smells amazing. Nothing feels artificial. Easily my favorite scent brand.
This scent completely changes the atmosphere of a room. It smells so fresh and clean without being too strong. I’ve had people come over and immediately ask what scent I’m using. Definitely one of those little things that makes a big difference. Bonus, it's safe for pets!!!
I got the Aura House diffuser with the Grounding scent and I’ve been loving it! This is my type of woody scent. It’s warm, cozy, and subtle, and it makes my apartment smell amazing without being overpowering.
Walking into a home that already smells good is such a little luxury. Definitely happy with it!
No no no. This is the worst diffuser and scents ever experienced. Could not figure out why we were coughing when it was on and coming back in the house after being out. We tried different scents and it didn’t make a difference. Plus my air purifiers up to 150 with a red light, which is not a good sign. Avoid this product. at all cost!
From ordering to unboxing to a follow-up question I sent, the whole experience was seamless. The customer service team was lovely and quick to help. The diffuser is beautiful and works with all my oils. Couldn't be happier.
Had questions about my order and they were super quick to respond and unbelievably helpful. Amazing customer service with Olivia. Thank you so much!!!
I sent an email asking how to exchange a scent that was making two family members sneeze, I had a reply to my email in less than 5 minutes. I appreciated the quick response. They offered to send a new scent that was not floral as those seem to be the ones that don’t work for my family. Grace was also able to suggest scents that would be a good fit for our home. Great customer service!!
I ordered the offer of diffuser and scent for a few $ off. I read the deal and specifically did not sign up as a member—wanted to test the product. Ad said ships in a few days. After 28 days, the order arrived. This is AFTER I tried repeatedly to find out where order is—I thought I had been scammed. Two days sfter recriving the first order, I get a notice that im being charged again fir a refill order thst I did not order. Their customer service tells me I am automatically enrolled in a 3-month membership snd cant cancel, must pay for things I didnt sign up fir and dont want. DO NOT BUY ANYTHING from this company. They are very poor at product fulfillment, customer service and marketing.

Vastaus yritykseltä Aura House
First order should have arrived within 2 weeks. It never arrived, never received an email communication that the order was delayed. I called their customer service number, was told the sample scents were back ordered and they could not tell me when my first order would ship out, meanwhile they charged my credit card so they received their payment. I tried canceling the entire order and subscription and I was told I could cancel subscription on future orders but not my first order. I contacted my credit card company and reported this merchant as fraudulent and merchant did not honor their commitment to send me the product within the 2 week frame. They are total scammers.

Vastaus yritykseltä Aura House
I absolutely love how my entire home smells now that I have just one AH diffuser. I can’t wait to get more to create different atmospheres. These aromas are definetly top notch!
Grace H. was great! Appreciate the prompt, friendly and helpful service! Aura House has been excellent with customer service and I’ve been very pleased.
I just received my oil in the mail and one of the bottles was leaking. I emailed the Aura House customer service and within minutes I had a reply that they would send me a replacement free of charge. This is the best Customer Service I have had from a company. Very impressed!
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