Arrow Conveyancing Arvostelua 

I was referred to Arrow from L&C for my remortgage. Not a great experience - it was very hard to get in touch with the conveyancer, the fee ended up being nearly 3x what we were quoted at the outset, the completion statement was wrong and I had to have multiple back and forth emails about legal points as the advice received was incorrect.
Would not recommend!

I am an older customer with an aversion to IT. Arrow Conveyancing were supportive going above and beyond to help me deliver my side while delivering a professional, effective and efficient service at all times. I rarely complete Trustpilot reviews but I have no hesitation to recommending Arrow Conveyancing to anyone considering working with them.

Absolutely appalling service-avoid at all costs. Tried to ring from Day 1, completely closed, no explanation. I emailed to ask what they needed from me, no response. Sent in several emails. Mortgage broker tried several times to speak to them, told they take 48 hours to respond to correspondence, so effectively one conversation a week, each time asking for something else, and not answering my ?'s. Have had to re-send same information up to 3 times in some cases. Each time asking if they needed anything else, and for an update re timeline to completion, no response to this ?. Even the mortgage broker could not get hold of them by phone or email in most occasions. Rasied higher and to Mortgage provider, who seemed oblivoius to the poor sevice their customer was receiving, but once informed, to be fair, they said they would reduce their turnaround time once completed. Still waiting for timeline from Arrow and confirmation they have everything from 19/06/25, resent 25/06/25. Asked for their complaints email , only to be told by the person I would be complaining about, that I had to send to her, I replied that this would be entirely inappropriate due to the nature of the complaint ! Replied to say has been passed on to the manager, and they have just replied as I type this, that this will be completed on 08/08th, which is the date the balance statements are good to. Oh and they are asking for that information again, even though I have already sent it to them on a seperate email trail. If you want to use a company who have no interest in completing anything in a timely manor, and if you are happy dealing with an unconsciencious company, with huge issues with poor communication, failure to practively progress your case and by their own admission, and don't even assign a registered solicitors to deal with your case (see SRA web site where there are only 4 registered solicitors for this firm and none of them were assigned to oversee my case -per their own email confirmations), by all means use them...and the final insult will be that I will have to pay for it!

If it was possible to rate 0 stars I would.
We've missed our completion date, had to pay to have our house valued again because it ran out, stuck on standard variable rate as our fixed term mortgage period expired and there was nothing we could do.. Radio silence from the totally incompetent Fahmida at Arrow. All effort and paper work was completed by ourselves and the sellers solicitors, Arrow did virtually nothing . Assumed it would be a decent service as L&C brokers set up for us. As of today we have still not completed- this was set for end of June. Absolute nightmare

Allison has just helped me complete my purchase of an apartment, and she was the best solicitor I've ever had. She was always very professional, confident and patient during our conversations. Her assistant, Timi, has also been very nice and helpful while Allison was too busy to respond.

With a bit of knowledge of the conveyancing world, it would be unrealistic to expect any solicitor to be readily available for me every day. There are guaranteed waiting times, and some can feel significantly longer than desired. There will also be times when your phone calls are not answered/returned and e-mails not replied to, which can be quite frustrating. My experience with Allison was no exception, but people should realise that this doesn't prove anything negative.

From the very start, Allison showed that she was always 100% sure of the next steps, and I was sure that I will hear from her in due course without any need for me to chase up, even if it was longer than I had expected. As long as I carefully read and followed her instructions during the different stages of the process, everything progressed very smoothly and steadily, and I have now completed less than three months after I first viewed the apartment.

Thank you for your excellent service!

Faiza our conveyancer was lovely and dealt well with our stress levels. Thank you to her, her team and Sarah in Technical Support for getting our sale and purchase completed by our requested date

Shocking lack of response to phones/emails. We completed last week and I have still not received my funds or any response to calls/emails. This is clearly costing me daily. It is not acceptable to retain client funds and simply ignore them. The standard of service, for the hefty price charged or at all, is appalling. I will be complaing to the CLC and John Charcol, the broker who recommended them. They should not be on any panel.

Hi, Very good excellent service from Mr.Alex and team thank you for your support. We love their service very quick and efficient.

Kind regards,

Neena Mathew

L&C recommended Arrow Conveyor to us. Faiza Iqbal helped us through out the process. Even though we were bit anxious as the exchange and completion was at the same date but everything happened very smoothly and we got the keys by 12:00.
One thing I must tell you that Arrow contact you when they have an update. It is a a stressful process but don’t get stressed out please.

Allison was my solicitor for buying a flat, and I honestly couldn't have asked for better support. She was always one step ahead- super responsive, clear in her communication, and completely on top of everything from start to finish. I was definitely that client-asking a million questions and stressing over every detail but Allison was incredibly supportive throughout the whole process.

Her speedy replies and attention to detail really made the whole process feel smooth and stress-free. It’s rare to find someone so efficient and dependable. I felt in very safe hands the entire time.

Would 100% recommend Allison to anyone buying a property.

AVOID AVOID AVOID.

Rotten, incompetent, useless.
Awful communication. Unable to contact our ‘dedicated’ solicitor.

We have only days left to remortgage and we can’t get hold of ANYONE when financial checks STILL haven’t been completed months in.

****in response to your reply below- we were asked for info in May and we provided it it May. We also asked several times if anything else was needed - we are two months on. Now it’s 6 days before completion and you need info for your checks - I appreciate you have now got back to me, thank you, but it would be nice if other outstanding issues/questions could at least be acknowledged without putting them on a public review site. Even your complaints process managed to ignore my plea for help ****

Kayleigh M. was a professional who dealt with my case.

From start to finish I had clear communication.

Any questions that I had Kayleigh was quick to answer them.

Great experience overall, Thank you Kayleigh and Arrow Conveyancing Team.

Was recommended this conveyancer through L&C and decided to proceed despite the negative reviews online and so glad we did!
Based on my previous experience working in complaints dept to take some online reviews with a pinch of salt - as more likely to get negative feedback than positive. Our estate agent even tried to dissuade us, but I wasn't deterred and created my own viz to ensure timelines were on track.
We were assigned Laila as our conveyancer and cannot say a bad word about her service throughout the process as first time buyers. My preference for communication was email (classic millennial haha) and she was happy to communicate this way. The whole process itself did take 7 months to go through, which was not at the fault of Arrow/Laila but was due to issues with the small chain.
All in all would highly recommend Arrow and Laila - their service was superb!

Absolutely absurd service. I wont bore you with the long details, but the short and sweet version: 2 years ago I was remortgaging and chose Arrow Conveynacing to handle it. 2 years later..(present time) i am looking to remortgage again to a new fixed rate. However, Arrow failed to update the Land Registry in the last 2 years because they couldn't obtain a required document from my property management company. They had been chasing and emailing a dead email address inbox at the management company for over 12 months, but never once thought to pick up the phone to the management company once. Once I found out I am not ready to remortgage due to Arrows failings to update LR in 2 years...I was on the clock with 6 weeks until my fixed rate comes to an end. This was expressed in a formal complaint to Arrow and a manager. They were aware of the urgency and yet failed to make any progress over the coming weeks. However. Once I took ownership of the issue myself and started calling between Arrow and my management company I had the issue resolved within a few days. This demonstrates Arrow did not do all they could in the 12-24 months to actually update my Land Registry documents. Sadly as a result of their failings I am left with paying the variable rate on my existing mortgage because I ran out of time and couldn't remortgage in time...thus Arrows failings have cost me lots of money in excess interest mortgage payments and they failed to accept any responsibility in my formal complaint.

(They also use Land Registry processing times as a decoy for blame...the issue was the Land Registry couldn't even start processing because Arrow failed to provide them all the required documentation..it has nothing to do with HMLR times).

Good service from initial contact. Was quick to come back to me when I needed help and advised me of procedures and way forward when necessary. Would recommend Kayleigh Molloy as your conveyancer.

Wouldn't even give them a 1 star, keep away!!

My brother and I going through a stressful time after losing our father and my brother buying me out of my half of the house.

My brother has tried calling so many times to no answers and cutting off and today gets an email from L&C to say it's completed and yet arrow hasn't even communicated with neither myself nor my brother, let alone taken any of my details, so if its completed, exactly where has the money gone!!!????

Update to response:

Yes we de-instructed you after a couple of months of no response to telephone calls or emails and not even starting the basics of the process.

After only 1 week with a new solicitor, they have done more than you have in a couple of months!!

Then you have the ordasity to send a bill and not send the land registry paperwork that you're asking us to pay for!!! Er nope.... we're not paying for it twice once with you and once again with new solicitor.

You can't charge for an abysmal service you didn't provide and you don't pay for things ahead of receiving them as asked to.

You clearly don't know what you are doing as you suggested we have the probate changed from the executor to our names for the Assent form and deed transfer whilst every other solicitor has laughed at that as probate can't be changed nor needs to be changed from the executor to sort an inheritance property.

I have this misinformation in black and white.

People keep away from them.

Would be lower if I could. The buyer of my property used this ‘company’ and they have yet to complete the necessary paperwork to confirm the change of ownership 7 MONTHS after the sale was completed. This is now causing me no end of legal issues as I begin the process of buying a property. After many months of chasing from myself and my solicitor we are still in the dark of when they will action this or even respond to any emails. DO NOT USE!

Avoid at all costs. As a first time buyer I assumed this company would be good as they came recommended by L&C. How wrong I was. They are poor at communicating and will only respond when it's a simple query or they've been chased through estate agent. They strung out a chain-less application for almost 7 months. They had the incorrect address on their Red Brick portal but wouldn't be told it was wrong. It was "correct on our side" and they'd said to "just fill it in anyway" and they'd sort it out later. From the experience I'd had with them so far, I didn't have any faith they'd amend the address, so I refused. It took me threatening to pull out of the application for them to do anything. I eventually completed on the house with 4 days left before I lost my mortgage offer. Do yourself a favour and find a different company.

They are dealing with the property I’m buying and are truly awful. No communication whatsoever. The whole chain has been delayed for weeks because of them. If I’d known I would have bought another property and/or stipulated they couldn’t be involved!