Arrow Conveyancing Arvostelua 

Hi .
I just like to thank Arrow for sorting out my re mortgage and a special thankyou to Caitlain who dealt with everything.
I know some reviews on here are negative but I can say I had no trouble and all went smoothly. Thanks again.

On Behalf if my self and my husband these guys are so amazing at what they do no issues what so ever highly recommend

Mears x

I'm very grateful to Kayleigh Molloy my conveyancer at Arrow Conveyancing for her help with the selling of my property. She has made the experience fulfilling and I would recommend her and Arrow Conveyancing for others to use her and Arrows expertise in house selling.

Sat on my file for weeks with no action. I was told i was assigned a case handler after 3 weeks and chased up due to no communication. I raised a complaint and eventually the owner took over. I asked for a data subject access request and after almost 2 weeks haven't received anything. Whole thing has been a shambles from start to finish, after 9 months I've given up.

Arrow Conveyancing have been amazing from start to finish. We had the pleasure of working with Kayleigh with the purchase of our first home. She was amazing, always at the end of the phone or email when we had any concerns or queries, we can't thank her and her team enough. Highly recommend this company!!

i found the communication to be severely lacking and no one ever got back to me. They took a lot time with the transaction.

Used to buy my apartment in January 2024 and still chasing for my Land Registration to be completed. I was only made aware of the issue when I called my Mortgage provider a year later, no one in Post Competitions had contacted me to make me aware of the situation. My new Mortgage is due to to commence on the 1st October and my new Mortgage offer even expires in December! I have been chasing this since January, 7 months later and they haven’t replied to my last two emails. Surely the conveyancer should’ve sorted this within 18 months! I am now chasing Land Registry myself.

If I could give fewer than 1 star I would. This company, which we first dealt with under their original name of ehl conveyancing, was absolutely awful from start to finish. Most significantly they emailed me at 5pm on a Friday breezily saying it was a shame our seller had pulled out (she had not) and then putting their out of office on for the weekend with no way of contacting them. Luckily the estate agent called and confirmed that this was absolutely untrue. This caused significant upset and stress weeks away from exchange. We subsequently found out, years down the line, that they failed to secure the original lease of the property, or a satisfactory workaround, significantly delaying the sale of our property while they 'looked in the file' for week after week. They then confirmed they did not have it and have been brushing us off ever since. Avoid and save yourself the utterly false economy of saving a bit of money in the short term but costing yourself a significant amount of stress and financial outlay in the long run.

Kayleigh was very helpful from the start of my dealings till the end of. Nothing has been too much trouble for her , to help me when needed. Very professional

Good communication when speaking with staff. Sometimes felt I had to chase for answers but staff did get back to me.

Lack of communication throughout whole process, required constant chasing, unclear emails from our case handler, forgot to request bank statements etc until the week before completion. Senior solicitor overtook at the very end of the process otherwise probably would have never completed. Would not recommend to anyone else or use again.

Awful service, did not respond to messages in a timely manor which resulted in my client not completing on time. I will never use this company again.

Thank you to Fahmida and team for excellent service on my remortgage.

Highly recommend - support was great and was able to sort all the queries I had

Super lovely team they went above and beyond for me making it a really seamless process! I would definitely recommend their services and will be back next time!

Super helpful, couldn’t recommend enough 😊

The person dealing with our case had the paperwork for a week before contacting us. She had obviously not read any of the paperwork as we had to tell her the details. She refused to help expedite our land registry. No one answered emails or telephone calls. We were passed from one person to another. We emailed the next person over and over again without reply and then when they finally replied it was to reprimand us like a four year old child for emailing so many times. The next person to deal with us when we complained and said they were not customer focused and we were paying a lot of money for their service sent a message back to tell us that actually the mortgage company was paying them - Doh! Who's paying the mortgage company. All in all a bad experience. Staff are in no way customer focussed, couldn't care less and are downright rude. They literally took us to the wire with our mortgage, the mortgage money being paid to the bridging loan company the day before it was due to end. Cost us an awful lot of money in extra interest because no-one actually seemed to care about us. The only reason they have one star is because I can't give them any less

Slow communication and didn't adhere to mortgage offer requirements

Their communication is woeful. Multiple calls from myself were not returned, and follow-up emails were not responded to either. We used them because our mortgage company mandated it - I would not use them if I had the choice.

You would like me to review you ! Mmm .. Well let me think ?!!…. You were the most incompetent, rude, unhelpful, disrespectful, people / company we have ever dealt with. Customer Service Skills were appalling. We didn’t choose to use you, and certainly would NEVER use you again.
A VERY unprofessional service from
start to finish.
We hated even having to make contact with you as it was so distressing for us.

It was the worst experience of our lives dealing with your dreadful company, and are so relieved we will never have to deal with you again.

We have, and will, warn everyone against using you.
Be warned people !! Do NOT use this company.

Kayleigh Molloy is a diamond. No matter when I contacted her she replied and dealt with my concerns professionally and courteously. I would not hesitate to recommend Kayleigh to future buyers/sellers to make the home moving journey a little easier.