Arrow Conveyancing Arvostelua 

Adam Houghton has been amazing throughout the whole process of me buying my first home I highly recommend him

Terrible experience with Arrow Conveyancing so far. They have seriously delayed a simple remortgage process. We only get responses when we chase them and even then there's no simple way to contact then.

This is costing us a lot of money as we've previously been on a very high mortgage rate and being trying to remortgage to a lower rate for months. Choose someone else if you have the choice.

Quite simply the most unprofessional firm I have ever dealt with. As a first-time buyer unfamiliar with the conveyancing process, I chose Arrow based on their competitive pricing and seemingly decent reviews. How wrong I was!

I knew I had made a mistake from the outset when none of my calls were picked up by Rianne, the solicitor assigned to my purchase. This trend continued throughout the process, and I estimate that out of the 30+ calls I made to her over the 5 month process, Rianne picked the phone up maybe twice. Voicemails and emails were also responded to very very slowly, with 2-4 week waits for a response being the norm.

Other notable blunders during the purchase include:
- The solicitor agreeing an exchange and completion date on my behalf without confirming with me first (I found this information out when the estate agent told me 2 days before exchange was meant to happen)
- The funds for the mortgage being called down 2 weeks early (luckily I managed to call my lender in time to cancel this)
- The solicitor's phone extension number changing without notice (I was not told this and when I made 1 of the 30+ calls to her, I genuinely feared she had left the firm when it said number not recognised)
- The solicitor being on annual leave on the date of exchange (of course this was again not communicated with me)

The initial estimate was also wildly different from the final cost, with several 'extras' being added over the course of the process and resulting in an additional £1,100 being added to the bill.

This is BY FAR the worst firm I have ever had the misfortune of dealing with, and I urge anyone considering them to give them a wide birth and look elsewhere.

Such a fantastic experience with Arrow fast efficient service from Laila and Melanie who supported us throughout the process.
Many thanks for all your hard work,

As a first-time buyer, I expected some stress — but Arrow Conveyancing turned what should have been an exciting milestone into a complete nightmare.

From the outset, communication was appalling. Emails went unanswered for days
, direct extension line never got answered , and I constantly felt left in the dark. As someone new to the process, I needed guidance, but what I got was confusion, delays, and a total lack of transparency.

I often had to chase them just to get updates on my own property purchase. There was no sense of urgency, no accountability, and certainly no client care.

In short, Arrow Conveyancing failed at every step. If you’re a first-time buyer hoping for support, clarity, or even basic competence, look elsewhere. This was one of the most frustrating experiences of my life, and I wouldn’t wish it on anyone.

Worst surveyor to exist. They should be reported and shut down for the poor service they provide, they have managed to not do their job yet manage to ask for additional fees to do the work they have already been paid to do (but not done for 5 years).

Never ever consider using them. You’re better off asking a 5 year old to act as a surveyor for you because that is how useless they have been.

I began my experience without a great opinion due to the case manager, Samina that I had beforehand. However, when Leonie Petch took over on my case everything was great. She was extremely efficient in responding to my emails and giving me updates and tried to do everything possible to ensure I had the service I wanted and to get the completion date I wanted. Overall, I would recommend arrow conveyancing.

Excellent service, completion went smoothly and on time. Would recommend

Chloe was the person assisting me. Any issues she was on top of immediately and she always made sure things ran smoothly and quickly. I was kept informed all of the time and she made sure to respond to emails quickly. Excellent customer service from her, 100% would recommend

Unprofessional, dragged the process out beyond belief. Impossible to get a response for weeks on end. I wish we swapped back to our family solicitor and very disappointed they were recommended to us. A tiring and disappointing experience.

Thanks Chloe for all your help Excellent service I will definitely be using them again So professional and polite

Very professional service and Leonie Petch was great. Always in contact with us, efficient and friendly. Will definitely be using Arrow Conveyancing again and fingers crossed Leonie will be looking after us again.

Chloe was really professional and friendly during the process. Her communication was amazing and helped the process go so smoothly. Incredibly helpful and went above what I expected - thank you so much!

They did everything perfectly and was a quick process. The communication was great whilst working with them. Thank you Chloe for all your help - highly recommend!

Kayleigh did a wonderful job at getting us in our first home in just over 10 weeks from start to finish. She was always reachable, very communicative and never left us in the dark. When we buy again we will 100% be using Kayleigh and arrow conveyancing!

Really good service. Professional and friendly throughout.
We used Kayleigh Mollloy for buying our house and later for the sale of another house.
Very impressed with her dealings throughout.

Almost collapsed the whole chain, they were not our solicitors but our buyers solicitors and they're incompetence and lack of communication from the get go was a real problem. they wouldn't speak to any of the agents or other solicitors involved in the chain and our buyer could not get them on the phone or by email. eventually after some prompting convinced our selling agents to escalate the issue to the companies CEO and there was some movement. there were so many errors along the way that it is impossible to to recount them all. but just a few spring to mind; Arrow requested money from the wrong mortgage lender a week before our intended completion date thus scuppering that date and the exchange, they sent the same enquiries to our solicitors 3 times despite the fact they had already been responded to. Avoid at all costs and if i ever go through the selling process again i will request the name of the solicitors in advance to ensure i never deal with anyone using Arrow ever again

Zero guidance throughout the process, not even to highlight specifics around moving money.

Also somehow they didn’t realise a garage was included in the sale - how does that happen?

And at the end they gave me a lovely bill that included stamp duty (even though I don’t pay this as they should know that, had to ask to get it removed).

Very poor, avoid if possible.

The worst conveyancing company ever. I was forced to use these by pepper money for my remortgage. They had to clear some credit cards as part of the deal completion.

4 weeks later and 3 cards have still not been paid despite my constant chasing. They have just advised they have sent one payment to an incorrect reference number.

You cannot have a direct line to your conveyancer you have to wait in a queue and I often waited over 15 minutes to even get answered. You then speak to someone with no knowledge of your case who wants to check your email address for the 4th time that day before asking what you want and even then being very reluctant to help. I’m just about to prepare letters of complaint to the FCA and the solicitors regulation authority. You get what you pay for - with my mortgage company Pepper paying for these I didn’t have a choice but lesson learned - I would never go with a forced solicitor again and these are the worse.