Arrow Conveyancing Arvostelua 

If I could give negative points I would. Totally non-responsive and when they do finally respond there are all kinds of mistakes and delays. Only use this company if you want your sale / purchase to be much harder than it needs to be.

I had a great experience with Chloe , and the whole of arrow. Chloe was really approachable, helpful, and knew exactly what she was doing.

Excellent Service

Very well behavior, nice communication.

We bought our first house using Arrow Conveyancing and can’t fault them one bit. They helped us through the process and kept us up to date with everything. Allison A was brilliant throughout and Sarah F couldn’t have been more helpful. Thank you.

Efficient , clear instructions , helpful. Had to chase up on a few occasions but always received a prompt reply. To be fair it’s been a messy sale with first set of buyers pulling out at the final hour ! Kayleigh Molloy was my appointed conveyancer and was very knowledgeable and helpful and guided me through the process efficiently.

In what can only be described as a concerted effort to be crowned the UKs most incompetent conveyors of 2025 Arrow Conveyancing seems to have pulled out all the stops to win the dishonour. A feat I'm sure they will accomplish with aplomb.

Although not one of their clients (the gods of conveyancing were smiling down on me) unfortunately the buyer of my property was, (the same gods have a sense of humour,) as does apparently the person who wrote that Arrow Conveyancing delivers a 'fast, efficient service' on their website. It's anything but.

Neither me (the property owner) or the buyer had a chain. A nice, easy, relatively simple property purchase, the offer was accepted in April. Me and my solicitor were ready for the sale of my property since July. Arrow Conveyancing ... Nowhere to be seen. They only seemingly got their act together when they realised that the buyer's mortgage offer was about to expire. It's taken them nearly seven months to complete this sale. For context when I bought the property five years ago (same situation, neither me nor the seller had a chain) it took three and a half months.

They were still asking the buyer for documents the day before completion, which if you're wanting my opinion, is extremely late in the day to realise you haven't got the documents needed to complete a purchase of a property, especially when you've had six months to sort this out. Especially when on your own website you describe yourselves as having 'award-winning professionalism'. A big part of being professional is being able to organise yourself properly so that you have all of the necessary materials/information to complete a task on time. This is clearly not Arrow's strong point (you should read the other reviews on here, it's a recurring problem that's complained about) and definitely does not meet the standards of professionalism. Arrow need to take this claim off the website, they're dangerously close to being in violation of the trade descriptions act. Also who gave Arrow this award? Because there's no way on god's green earth that any outside body reading these reviews could come to the conclusion that Arrow were deserving of it, not unless they were delusional or the competition was so dire that Arrow looked good by comparison. (This is not something, by the way Arrow, that I would be tempted to brag about if this was the case. But then I have high standards, something which you apparently don't share.)

Luckily me and the buyer were in constant contact as were me and my solicitor, between the three of us we managed to apply enough pressure to get this bunch of numptys to get the job done. The point is though that it shouldn't take the collective effort of three people to make a company do their job, especially when they're charging money for it. (The audacity, glad I'm not paying them.)

In conclusion, DO NOT EMPLOY THIS COMPANY!!!!!!!!!!! They are irredeemably incompetent, completely unrepentant (or delusional about their own abilities, it's honestly hard to tell) and you should not give them your money, it would be more productive to throw it off a cliff.

You should read the responses to previous complaints and probably the pathetic response they'll post to this one, because it tells you a lot about them. It tells a story about a conveyancing firm that is chaotic, unorganised, rude and that has poor customer service. It is at complete odds to the story on their website, don't fall for the propaganda.

If you're in the midst of trying to employ a conveyancer and you're reading these reviews with mounting horror (you have my deepest sympathies) my advice is this; when you find a conveyancing company you think you want to employ (FOR THE LOVE OF GOD NOT THIS ONE!) read all the bad reviews, see if there are any consistent themes, (the ones here detail missed completion dates, a lack of communication, and a total lack of any customer service skills.) Then read the company replies, (you won't find one iota of contrition from Arrow) because that will tell you how the company responds to criticism and how they deal with customers (badly in the case of Arrow). There are always going to be disgruntled customers and not everything goes right all the time despite people's best efforts, but when you have consistent complaints about the same issues over and over again it's time to see the red flags for what they are and find another company. Perhaps Arrow could take note of all of these complaints and change their ways so they actually live up to the claims they've put on their website. I wouldn't hold your breath but it's nice to be optimistic.

A good experience. Kept in regular contact so up to date at each stage. Resolved quickly.

We had a fantastic experience with Arrow. The team was extremely responsive, always quick to reply to emails and calls, and kept me updated at every stage of the process. Their communication was clear, professional, and reassuring, which made everything run smoothly.

Everyone I dealt with was polite, friendly, and approachable, making what can often be a stressful process feel simple and straightforward.

I would highly recommend Arrow to anyone looking for a reliable, communicative, and professional conveyancing service.

Caitlain was truly marvellous , she was so helpful and encouraging throughout this process. I appreciate the tone she took to explain things to me as it’s been a while since I’ve done anything like this . I would very much like to thank her for her friendly manor and expertise.

Kayleigh Molly of Arrow Convayancing has been excellent from start to finish nothing was too much trouble.
Kayleigh kept me informed every step of the way answered every question quickly thank you Kayleigh for all your hard work

We chose Arrow Conveyancing as recommended by our broker L&C. At first we were skeptical based on some reviews, but we had nothing to worry about and everyone we dealt with was very professional and happy to help. Arrow supported us through one house sale that fell through and as we were so happy with their service, we requested to stay with them when we found a new property. Laila helped us with the first property, and when she was on holiday our file was passed to Alex who handled our case right to the end of successful completion. Both were a pleasure to work with and very professional. We wanted a fast purchase and they were happy to help with this, providing clear and frequent updates, and were very quick to respond to emails.

Alex looked after my case. the whole process was completed within 2 months and each and every query was responded to and actioned within the hour. I cannot fault the service that I received.

I have the best Conveyancing Solicitor - Caitlain.
She has been very helpful and inform me every step of the way from start to the end of the process.
Her knowledge, prompt and proactive response make me feel confident, secure and safe.
I will make sure to use her services again!!
Well done, Caitlain - I can't thank you enough for you helps and supports through the journey.

We had a very pleasant experience with Arrow conveyancing. Caitlain was amazing very very prompt in her responses and saw our transaction smoothly to the end .
Thank you

Completion date was set then 1 day before they contact us to say they haven't received our documents which they requested in June and were sent in June!
No communication and still no completion done.
Absolutely shocking company.

I used Arrow Conveyancing for the sale of my property and the purchase, and unfortunately the experience was extremely disappointing from start to finish.

Communication was consistently slow with no sense of urgency, even when time-sensitive matters were raised.

Email chains were constantly split or restarted, causing important information to be missed.

The online portal — advertised as a key feature of their service — never worked from day one.

Confidential paperwork was misplaced multiple times, which is completely unacceptable.

We were told over the phone that certain tasks had been actioned, but after checking with other parties, it became clear they had not.

We had to resend documents several times at our own expense and repeatedly chase progress — it honestly felt like we were doing half of their job for them.

For a professional solicitor’s firm, the level of organisation and accountability was far below expectations. The whole process caused unnecessary stress and delays, and I would not recommend their services based on my experience.

Brilliant service from start to finish. We moved in September- combined sale and purchase as part of a chain. Kayleigh Malloy was our conveyancer and she was great, we felt really supported and her response time was rapid!!! Thanks for everything Kayleigh

Very pleased with their services, Kayleigh Molloy was very helpful and supportive throughout the selling process - top notch solicitor!

Victor

Highly recommend very good communication my purchase was dealt with Faiza Ikbal . Easy and good very happy

Overall poor service, you can never speak with your conveyancer the best you will get is reception a chap who's role is to get you off the phone. This company is over worked and understaffed OR the staff are not qualified.

Persistant chasers needed to make this work and still this yeilded poor results. As I dealt with the buyer solicitors it was interesting to see how they communicated, which was not much at all.In fact the buyer solicitor picked up the slack for arrow conveyancing. If possible avoid this company