Alpinestars Arvostelua 

Ho acquistato un paio di ottimi guanti invernali in tessuto tecnico Alpinestars XT-3, direttamente dal sito internet dell'azienda.
L'acquisto è stato semplice e veloce e i tempi di consegna perfettamente rispettati
Purtroppo, però, ho sbagliato a scegliere la taglia (troppo grandi) ma, grazie all'eccellente servizio di reso con contestuale cambio taglia offerto da Alpinestars, ho potuto ricevere velocemente e in tempi brevi i guanti della taglia giusta, senza alcun aggravio di costo. Fantastico! Grazie Alpinestars!

MX Jersey und Hose in zwei verschiedene Größen bestellt. Die nichtpassenden Dress zur Retour bei Alpinstars angemeldet. Alles schon vorab mit Kreditkarte bezahlt. Nächsten Tag sollte UPS das Retourpaket abholen. Da fing es schon an . Es wurde nicht abgeholt. Also selber zu UPS gefahren, Abgabebeleg erhalten. Nun warte ich schon seit vier Wochen auf die Erstattung . Ich habe alpinstars schon zweimal angeschrieb. Dort antwortet jeweils immer die KI und hält mich hin. Hätte ich das vorher gewusst, hätte ich dort nichts bestellt. Die Qualität der Produkte ist auch nicht neue beste. Knieschoner sind am ersten Tag gerissen .

Pa. Heute kam die Mitteilung, dass das Geld erstattet wird in den nächsten 2 Tagen.

I purchased at the beginning of August, after a week of no update I contacted and was told it was summer shutdown so order wouldn't ship for another week. I asked to cancel the order as I needed the helmet sooner. They said they couldn't.
Anyway, 3 weeks after ordering it finally arrived, but as I'd already purchased another helmet I setup the return.
Unfortunately it looks like the return is lost, I contacted over 3 weeks ago and was told a claim would be raised with UPS. Still no refund and now getting ignored. The ups claim website says there's an issue with the paperwork so they clearly haven't done their job properly. So frustrating getting ignored, all this could have been avoided if they had just cancelled my order. I wish I had come here first to see the bad experiences people have with this company. AVOID THIS INCOMPETENT COMPANY!!!!

My experience with alpinestar was good, the site works fine and the stuff i ordered came Quick.

Diese wasserdichten leder-Handschuhe sind Müll, sobald sie nass sind kann man sie nicht mehr anziehen 🤢... innenhandschuh ist billiges plastik🤮

Ich habe mir 3 Paar SMX1-AIR Stella Handschuhe bestellt, jeweils in unterschiedlichen Größen direkt auf der Alpinestarsseite. Die „Männer-Version“ hab ich wo anders bestellt. Siehe da: Männer M passte perfekt, hab also die behalten und die Stella Paare zurückgesendet. Seit über einem Monat warte ich darauf, dass Alpinestars bei Klarna die Retoure meldet. Ich schreib ein Mail mit der Bitte, das endlich zu machen. Heute kam die Bestätigung: 1 Paar akzeptieren sie, 2 fehlen. Wie?! Warum?! Alle 3 wurden retourniert, das sie mir nicht passen. 180€ soll ich nun bezahlen für Handschuhe, die zurück geschickt wurden, weil sie mir NICHT PASSEN. Kaufe nie wieder bei Alpinestars etwas. Meine Jacke und die Schuhe werde ich günstig verkaufen - so eine bodenlose Enttäuschung an die ich nicht ständig erinnert werden möchte.

I gave one star as that was the least I could choose but honestly I’d have give a Zero.
I sent Alpinstars 7 emails regarding a suit I’d purchased and got one reply. The reply was very poor and Alpinstars wasn’t willing to resolve the issue I have with the new suit. I can’t emphasise how disappointed I am with the service I’ve received from Alpinstars who class them
Selves as a premium brand I’d motorcycling equipment. I will never recommend anyone to buy Alpinstars in the future and I will never buy another item from this rubbish company.

Ho richiesto una ricarica per l'airbag Tech-Air 10 presso un dealer locale. Dopo qualche giorno vengo contattato: il preventivo è di 189 €. Confermo di procedere con la riparazione. Al rientro del prodotto, il negozio mi informa che il costo totale è salito a 280 €. Chiedo spiegazioni e mi viene detto che la spedizione, trattandosi di materiale pericoloso, costa 90 € andata e ritorno.
Contatto direttamente Alpinestars, che conferma l'importo. Trovo assurdo che un prodotto nuovo venga spedito ovunque con pochi euro, mentre una riparazione costi quasi la metà del valore del dispositivo. È un sistema poco trasparente: il costo della spedizione dovrebbe essere comunicato prima, non a riparazione avvenuta.
Mi capita spesso di trovare il service Alpinestars direttamente in pista durante i weekend di gare. Se avessi saputo in anticipo delle spese, avrei preferito gestire la ricarica in quel contesto, evitando costi spropositati.
Il prodotto è valido, ma il servizio clienti e la trasparenza del processo lasciano molto a desiderare. Mai avrei autorizzato la riparazione se fossi stato informato correttamente. Cordiali saluti

I can't say I've ever come across a more anti-customer company in my life. I have been trying to get a product replaced for several years now, and after multiple emails to their customer service they finally agreed to replace them. I posted them back and waited... And waited.. Chased multiple times and no response. Never received the replacement. They still have my leathers. Avoid buying any Alpinestars product because if something goes wrong with them they will never try to help you.

Ich habe die Alpinestars Damen Stella Faster 4 Schuhe bestellt und ausführlich getestet und möchte meine Erfahrungen mit euch teilen. Die Schuhe bieten einen hohen Schutzstandard, ist aber nicht für jeden Fahrer geeignet. Sie sind sehr bequem und erfüllen ihren Zweck. Hier ist meine Bewertung."

The Alpinestars Tech 7 boots lack quality. I have been dealing with the Alpinestars warranty team since March 2025, but I have not found a solution to my problem! I bought an Alpinestars Tech 7 boot that simply started to disintegrate after practically no use. I am speaking from Brazil. I have already contacted the Brazilian, U.S., and now Italian offices. The warranty team opened the assistance case number 01226682 and promised to replace the product. However, the case has been dragging on for over 5 months, which is unreasonable. Marinna and Ranieri have responded. I have exchanged over 21 emails regarding the issue, but nothing has been resolved. I have sent photos of the product and labels four times to meet repeated requests, but to no avail! Regarding this case, I have been involved in the world of motorcycling since I was a child, so I have owned and continue to own a wide variety of street and off-road gear.
I have worn FOX, ASW, FLY, GAERNE, and ALPINESTARS boots. I have repeatedly used some brands. However, none, absolutely none, have been made as poorly as Alpinestars. Moreover, most of the brands mentioned are sometimes even inferior to this prestigious brand.In fact, if we were talking about an entry-level product, one could argue that it is of lower quality due to the lower price. However, I own a pair of Alpinestars Tech 7 boots that are simply falling apart, something I have never seen before!The equipment has been used very little and is in deplorable condition. As discussed in detail with the Alpinestars team.I am completely disappointed with the product and the company's service.I will not settle for no-solution solutions. Even if I spent 100 times the cost of the equipment, I would seek compensation. It is not a matter of cost, but of how the company treats a loyal customer of its products.

Terrible company. Shocked that such a well known brand can have such poor customer service and basically rip us off.
Trying to return some boots that we paid nearly £150 for and the website failed to generate a returns label. Tried for 3 days to contact by email, chat and nothing! No communication at all. Yet. We have a limited number of days to return these boots. Never again will we buy from this company. Biker community beware!

Mega glücklich mit meinem supertech r10 perfektes aussehen und perfekte Passform 5 von 5 😬

Bought 1 pair of large gloves that were great but eventually lost one so bought identical pair and they were way too small. Bought on closeout so could not return. Now I'm afraid to order online without being able to try the fit. PLEASE BE CONSISTENT WITH YOUR SIZING!

Extremely irritated by the inability to answer basic questions regarding the functions of their new Tech Air 3 v 2 leather. …guys, what are you thinking, …your lack of customer engagement, support and poor service will only lead more bikers to return your over priced kit via the reseller under warranty as will I, good luck on selling this ‘excellent product’ 😂

This company is honestly awful. I have always purchased alpine-star gear. I purchased the tech air five plasma airbag. My airbag was defective and it deployed unexpectedly while I was removing my jacket. I owned the airbag for less than one month. I only used it five times.

I reached out to alpinestar on June 2nd. When I reached out to them again on June 16 for an update, They told me that “customer.us1@alpinestars”
Send me a message on June 10 which they did not. Now they are not responding to my emails.

It’s been two weeks and I’ve provided all of the information that they need. But, they’re not giving me a solution. I reached out to Cycle Gear, which is where I bought the airbag from them. However, they are not able to help because the airbag has deployed so alpinestar needs to handle this.

When you call their customer service phone number is it goes straight to voicemail. I left two voicemails and no has called me back. Now I’m stuck with a $900 defective airbag that has already deployed.

Spent £120.83 on a pair of motorcycle gloves for my nephew July last year for his 20th birthday to go with his first bike.

Less than a year later (April) and after less than 1,000 miles of riding they started to come apart at the seams between the fingers.

I returned these to the point of purchase only to be told that they could not replace them (or refund them so we could buy a new pair) but they would have to be sent away to Alpinestars to be inspected, and once they were looked over they would either be repaired and returned or we would be given a refund.

Thta was over two weeks ago now and I have still heard nothing further and my nephew still has no gloves!

My nephew is therefore currently unable to use his bike to go out riding with his dad (as he has no other suitable gloves to wear!!) during some of the best riding months of the year!

I will never buy another Alpine Stars product, EVER!!

Leider hat nach nicht mal 1/2 Jahr der schwarze Hoodie seine Farbe verloren und überall rote ausgewaschene Stellen.
Nach mehren E-Mails die hin und her geschickt wurden, kam man bei Alpinstars zu dem Schluss, dass der Hoodie nicht nach der Pflegeanleitung gewaschen wurde. Allerdings gestand man eine Erstattung von 20% des Kaufpreises zu, was immerhin 13,60 € war.
Ich komme zu dem Schluss, dass die Qualität der Stoffe sehr gering ist, denn ein Hoodie von einem Billiganbieter verliert seine Farbe komischerweise nicht nach nur 5 Monaten und kostet zudem nur 1/3 des Preises bei Alpinstars.
Das war nun mal wieder der nächste Shop, bei dem ich nichts mehr kaufen werde.

I’ve owned motorcycles for 56 years. I’ve purchased more AlpineStar gear than any other brand. I had a charging issue with an $700 airbag vest. Customer service responded to my email with a non-answer. Future emails of mine were never responded to. Based on my recent experience with Alpinestars customer service, it is highly unlikely I’ll purchase another product from this company, This is the second online review I’ve ever written in my life. Buyer beware…

My order contained 3 items which I did not order. And zero of the items I did order. Can't get hold of anyone in customer service to resolve the issue, and now I don't have the items I need. I would avoid! Terrible service.