Ultrahuman Arvostelua 545

Very poor customer service. I ordered a ring with delivery stated at 48 hours. Then it changed to two weeks which was too late. When the ring arrived I decided to return it immediately. After much chasing I received the return label & the ring was collected as arranged. The return tracking shows it was received by the company the following day. Almost two weeks later I’m still awaiting my refund. Totally unacceptable. Order number UHR11022114 - please sort this & issue my refund

From the get go the ring would not connect to any blue tooth. Even after factory resets it didn’t work.
No online support after sitting for ages waiting for their AI bot to connect me to an agent.

DO NOT PURCHASE!!
I had my first ring for around 8 months and the battery drained dramatically quickly and data stopped uploading then the ring wouldn’t even charge. They sent me out a new charger which was fine but I waited for that only for it to not be the issue and the ring to be faulty.
They sent me a replacement ring and within 3 months the ring stopped connecting all together.
I contacted again and was offered a renewed (used) ring as it was out of warranty, which I’m sure the new ring will have issues again and will mean having to fork out another $600 which I will not be doing. I asked for a refund as I don’t want this amount of money to go to waste as the new ring most certainly won’t work. I was told they are “strictly bound by policy guidelines”, how is that ethical to be taking that amount of money from people for a product that does not work and not providing a refund when multiple of the rings have been faulty. Then as a final sending a used ring and pretty much being told like that’s it after that. I’d understand if it was the customers fault but the issues are with your product and you should be doing something better then offering used rings essentially as compensation.
I didn’t get the extended warranty as I believed at the price point it is it should last long than a few months. It’s absolutely ridiculous that something that expensive doesn’t even last barely a year. If you are only going to offer a 1 year warranty as a base ensure your product actually works for that amount of time before doing so. Seems like they just want more and more money out of people for a poor product that barely works.
Customer service takes forever as well. I hope you have a spare few hours up your sleeve if you’re hoping to get a result. Each time I’ve spent up to 3 hours with customer service trying to get a replacement or resolution
The whole experience has been an absolute pain and waste of time and money. I don’t take lightly to throwing away $600 after not even a full year of being able to use the product, should have just thrown my money straight in the trash.
Next time I’ll suck it up and pay the subscription fee for the Oura ring which seems to be more reputable.

I had good support from both the AI chat and the remote support, some lag sometime for the remote one but very supportive. I'm now waiting for a replacement ring, planned but not yet started, hope it does soon. I also hope it will be the only one, from the comments I read many had several of them ...

My ring stopped connecting after only having it for a few days and after trying multiple things I reached out to the Ultrahuman team on Instagram and they responded very quickly. They tried a few things which also did not work so they are sending me a new ring no charge. I am very happy with their customer service :)

The customer care representatives were very helpful, patient and prompt in their response. Their fedback and steps on what needed to be done was properly outlined and documentedwonderf

I loved my ring up until about 4 months in where it started to have connectivity issues. I worked through troubleshooting through the app and with an agent. The troubleshooting process involved a couple of days without data because they want to drain the battery and reset it. Once it was confirmed that there was an issue with the ring, they sent me another one. This ring instantly connected. However, a couple months after that, the same thing happened. Connectivity issues, it was not collecting data. Again I went through troubling shooting, however this time they sent me 4 different replacement rings because each ring they sent would not connect.. this took so much time. I am now another couple months into owning an ultra human ring. My ring has completely disconnected and now I am outside of my “replacement window”. I purchased this ring originally in May of 2025. I’ve not had the ring a full year and have had so many issues with connectivity and replacements. The ring itself looks good and I enjoy the data when it tracked. However, if you want to have to replace your ring every few months, I do not recommend.

I had several connection issues with my ring after only a few months. I love the app experience although found these early issues very frustrating

After running through the troubleshooting steps and not being successful the support were quick to replace my ring and even let me change the colour. Thanks Burhan!

Purchased Ultrahuman Ring Air in January 2025. After just over a year, the battery now drains within a few hours, making the device unusable.

I’ve performed multiple factory resets, but these are not even registering in their system, which suggests a deeper device fault rather than user error.

For a product at this price point, I would expect significantly better durability. This appears to be a premature failure rather than normal wear.

Currently working with support, but the issue has not yet been resolved.

Quite literally the most INCREDIBLE customer service. I have never dealt with a better company, accommodating, helpful and so kind!
Every agent I work with has genuine care for their customers and ensure our experience comes first. Plus a fab piece of wearable technology!

This ring was great. Awesome date and user friendly explains it all. But it comes with a 1 year warranty. Well with my busy life of working an office job and doing no intense sports other than hiking and pickleball 1 month after the warranty expires the inside coating comes off metal comes through and starts poking me on top of not charging anymore no connection nothing so message the help group which takes 1 hour of waiting on that screen no notifications when they finally show gone so after waiting another hour for the next customer server agent Suhammad tells me there is nothing they can do but gives me an option of trading in my broken sharp useless ring towards get this the new upgrade rolling out in 2 weeks. So guess what that lands me. $85 bucks. Towards a $485 ring after taxes $500 ring. So their product failing. The inside water seal coating breaks metal comes through no longer works the answer is spending $400 on the new upgrade. This is some robots movie type of marketing upgrades people upgrades. It will break. It will just be ready for your replacement to be the next model and at cost. Oh plus 2-3 hours of waiting for a customer service agent to message you on a message board that doesn’t let you know at all they are there unless you stay on that screen and never click off

Their support is very helpful once you’re able to contact them. Somehow, my ring got stuck on the charger and would not come off. They initiated a replacement right away and were very kind.

Jeg er meget skuffet over dette produkt. Den første ring, jeg modtog, var defekt. Der blev sendt en erstatning, men det tog hele 30 dage at få den.

Nu, efter yderligere cirka 45 dage, virker Bluetooth-forbindelsen ikke længere.

Supporten beder mig om at udføre et “battery drain reset”, som tager op til 3 døgn.

Support mener at ringen er defekt og vi sende en ny.
Men tyder jo på seriøse kvalitetsproblemer i produktet.

Helt ærligt – jeg har betalt 3000 kr. for et produkt i premium-prisklassen, men kvaliteten lever på ingen måde op til prisen.

Amazing and super prompt customer service! Whenever I have an issue they are always ready to support me. Been wearing my ring for over a year now and don’t plan to stop!

I had my ring three months and it worked fine, I didn't notice the battery started to degrade after a few weeks, towards the end of March it refused to connect to my phone, I've spent a few days troubleshooting the various steps Ultrahuman request you to do, before they finally said they were going to send out a replacement.. have the end of March they said it was shipping to me straight away and Wood be there in five business days, . I contacted them on the 11th of April as I hadn't heard anything., to spend hours with their support team before they finally found a shipping number and it was only processed on the 10th... when I asked for a reason why it was only processed on the 10th, I was given the generic answer of geopolitical situation...

Personally, I wish I just gone for the Oura ring... I haven't heard one bad thing about them. Ultrahuman on the other hand seem to be pretty awful...

Arjun was super helpful, kind, and fast to find a resolution. They were able to replace my ring and the new one is working great. Thanks Arjun!

I really wanted to love the Ultrahuman Ring AIR, but my experience has been a cycle of frustration. I have owned this ring for just over a year, and in that time, I have already been sent three replacement rings. I am now on my fourth ring, and it has already started to fail.
To be fair, Ultrahuman’s customer service is excellent. They are responsive, and every time a ring fails, they are quick to send a replacement under my UltrahumanX membership. However, "good service" shouldn't be a substitute for a functional product.
At a price point of £470 (including the extended warranty), you expect a premium piece of technology to last years, not weeks or months. Having to contact support every few months for a hardware failure is exhausting. I have completely lost confidence in the brand and the durability of their hardware.
It feels like the product is still in a "beta" phase while being sold at a luxury price. If you’re looking for a reliable health tracker that actually stays on your finger and works, I’d suggest looking elsewhere. I’m done with the replacements. I just want my money back.

My ring started dropping charge within ~3 months, but support guided me through a few tests and afterward ordered me a complete replacement ring with no difficulties. Burhan was very good and helpful.

The battery life of this ring is horrible. At max it might last 3 days but if you use any special features like using Quick Start for a workout, once during those 3 days the battery life will be cut in half. So you end up running out of battery and you don't get a complete log of what ever you are tracking, example sleep. I guess you could wake up every morning and charge it but that is annoying. I wish I could return it but it is too late. I contacted Ultrahuman and they replaced the ring but I still have the battery problem. I would not recommend.

I’m changing the colour of my Ultrahuman ring as I was not aware there was a rose gold version. Akash Garg has assisted me and has been very kind and thorough, and apologetic for the delays in getting touch with me. Over an hour on Ultrahuman chat, but worth it. Thank you Akash!