Their « lifetime guarantee » is total bullshit. It says it covers all functional aspects of the suitcase, including the wheels, and that they will arrange repair, collection and delivery in the... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I ordered the Harissa Collection in Jade Green and delivery took just under two weeks, which was slightly longer than I expected. The suitcase feels extremely solid in person, more substantial tha... Näytä lisää
Definitely an eye catching and much more cost efficient price compared to its competitors. Setting themselves ahead of their game! Would love to see some leather straps on the cases. But nevertheless... Näytä lisää
Yritys on vastannut
Bought a suitcase and was emailed saying it was low in stock, so they offered to send a different collection, which I agreed to. After just one use, it dented and I had to return it. They have not... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Alexander Hutton is a premium travel brand dedicated to creating durable, beautifully designed aluminium luggage built for modern travellers. Our cases are crafted using aircraft-grade aluminium, reinforced corners and zipperless TSA-approved locks to provide strength, security and a refined travel experience. Each suitcase is thoughtfully designed with smooth 360° glide wheels and a structured interior to make packing and travelling effortless. We focus on timeless design and long-lasting materials, creating luggage that is made to travel with you for years rather than seasons. As a UK-based brand, we take pride in offering attentive customer support and standing behind the quality of our products. Every case is backed by our Lifetime Guarantee on functional components, reflecting our commitment to reliability and longevity. At Alexander Hutton, our goal is simple — to create elegant, dependable luggage that makes every journey feel considered, confident and effortless.
Yhteystiedot
EC1V, London, Yhdistynyt kuningaskunta
- Hello@alexanderhutton.co.uk
- alexanderhutton.co.uk
2,7
Välttävä
28 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 90 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great case
Great case! Used it for my break away in London this past weekend! The wheels was so smooth across the city walkways alongside fitting everything I needed within it for a weekend get away. Would recommend 🙌🏻
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alexander Hutton
Dear Josh,
Thank you very much for your kind feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that the case worked so well for your weekend away in London and that the smooth wheels made it easy to move around the city. It’s great to know it held everything you needed for your trip and performed exactly as intended.
Thank you as well for the recommendation — it means a lot to us.
We hope the case travels with you on many more great journeys ahead.
Jade Green - Madrid trip
Went to Madrid for a family wedding with my Alexander Hutton Jade Green suitcase, and I’m obsessed! I had so many compliments on the colour, the jade green looks even better in person. It’s bold, classy, and stands out in the best way.
It rolled so smoothly through the airport, super easy to handle, and somehow fits way more than it looks like it should. The inside is really well designed and kept everything neat and organised the whole trip.
After a few flights, it still looks brand new, no marks or scratches at all. You can tell it’s really good quality but still nice and lightweight.
Honestly, this suitcase made travelling feel a bit more fun. It’s stylish, practical, and definitely a head turner. 10/10 recommend if you want something that looks good and actually lasts!
16. elokuuta 2025
Oma-aloitteinen arvostelu
Excellent case
Excellent case, very sturdy and straightforward to move around. It was perfect for my trip away and I can see the quality compared to cases I have gotten before. Would recommend
29. lokakuuta 2025
Oma-aloitteinen arvostelu
I ordered the Harissa Collection in…
I ordered the Harissa Collection in Jade Green and delivery took just under two weeks, which was slightly longer than I expected. The suitcase feels extremely solid in person, more substantial than anything I’ve owned previously. The finish is really impressive and you can tell it’s proper aluminium, not plastic made to look like it.
I’ve now travelled with it on two trips and it held up perfectly. No dents or scuffs at all. I had a couple of questions before ordering and Alexander Hutton’s support team replied almost instantly through email which gave me a lot of confidence.
The other reviews on here seem like a few people have had a bad experience. However, mine has been great.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Somewhat poor comms, but got there in the end
I made an order 11 days ago, and have sent two emails (five days ago) asking for updates on estimated delivery time, and also written to them on instagram messaging, and on their instagram posts. I've had no reply at all. Thankfully I paid with a credit card, so if I don't hear from them in a few days I will seek recourse through my credit card company, but I would avoid this company, and I wish I'd seen the reviews below before I ordered.
EDIT: after I posted on their instagram, they have deleted my comment, but also replied to say that they will look into it. Will keep this updated. Honestly if you read this before you order, just avoid. No one needs this hassle.
EDIT: three weeks after roder, the suitcases have arrived to my office. After I have left, but just outside of their 12 working day policy, so I've amended my review and will revise again once I see the products. Their comms could be improved (i.e. answer emails, update tracking on the website - mine shows nothing) but it's not a scam website.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alexander Hutton
Dear Harriet,
Thank you for taking the time to update your review — we really appreciate you coming back to share the outcome once the cases arrived.
We’re pleased to hear that the suitcases were successfully delivered and hope you are happy with them once you’ve had the chance to see them in person. We’re sorry that communication during the delivery period did not meet your expectations. Occasionally our inbox can experience higher volumes, particularly when shipments are moving through international transit, but we completely understand that timely updates are important.
Your feedback regarding email responses and clearer tracking updates is noted and is something we are actively working to improve so customers have better visibility of their orders.
Thank you again for giving us the opportunity to fulfil your order and for updating your review. We hope the cases serve you well on many future trips.
Customer Support,
Alexander Hutton.
Appalling
Appalling
Like the other reviewer I too responded to the advertisement on facebook
Payment via credit card was taken and I waited. After continuous chasing, ignored email requests and excuses the product arrived 8 weeks later.
The packaging was poor and covered in Chinese writing. No Alexander Hutton label or branding. The quality fell far short of the expectations created in their social media.
A request for a refund again followed by a delayed return label, delivery to a residential address in Wales.
Promised refund but despite copies of bank transfers nothing received.
A Visa dispute
Stay away from this company
22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Avoid at All Costs – Refuse Refunds and Ignore Customers
I’m leaving this review to warn others about my experience with Alexander Hutton. I placed an order for a suitcase, and I didn’t hear anything for over eight weeks. When I finally chased the order, I was told there had been an “issue” but was never contacted about it. They then claimed the item would be sent directly from their supplier, which already seemed suspicious for a company advertising itself as a “luxury” brand.
I asked to cancel and receive a refund, but they refused, saying it had already been ordered from the supplier. Another 30 days later, the suitcase eventually arrived far too late to be useful. I contacted them again to arrange a return or collection, as no returns address was provided, but my emails were completely ignored. When I reached out via Instagram, I was blocked immediately.
This company has taken money without providing fair service, refuses refunds, and blocks customers who try to resolve issues. Their reviews appear to be fake or AI-generated, and the products are clearly dropshipped from China, despite being marketed as high-end goods.
I have since reported Alexander Hutton to UK Trading Standards and will also be contacting local authorities. Please avoid this company they are not transparent, not professional, and, in my experience, operating dishonestly.
5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Alexander Hutton
Dear Mike,
Thank you for taking the time to share your feedback. We’re sorry that you felt disappointed with the experience and would like to clarify the timeline so readers have an accurate understanding of what occurred.
Your order was placed for a case from our Amara Collection, which has a published delivery timeframe of 12–25 working days from dispatch, as stated within our shipping policies at the time of purchase. Your case was dispatched and delivered within approximately five weeks from the original order date, which sat within that delivery window, although we fully acknowledge there was a delay during this period and we apologised for that inconvenience.
Once it became clear that the delivery timing would not align with your plans, you requested to cancel the order. Unfortunately, at that stage the case had already been dispatched and was in transit, which meant cancellation was not possible. Two weeks later the case was delivered and we offered a return and full refund at no cost to you, as we provide 30-day free returns with collection arranged from the customer’s address.
We did not receive a response to that offer within the return window. When you later contacted us again requesting to return the case, the standard return period had already passed. Despite this, and in the interest of providing good customer service, we still agreed to accept the return, even though the case may have already been used. Once the case was received back with us, the refund was issued promptly.
Regarding social media, the account restriction occurred after repeated commenting across multiple posts and advertisements while the matter was actively being handled through email support.
We understand that delays can be frustrating and we always aim to resolve situations fairly and professionally. We appreciate the opportunity to clarify the situation and remain committed to supporting our customers.
Customer Support,
Alexander Hutton.
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