Aarke Arvostelua 

DO NOT BUY. We bought one of these in March and were very happy with it - so we were surprised when it suddently stopped working at the start of June. We tried all the usual solutions - and several troubleshooting videos, reddit advice etc. However after reaching out the company custimer service directly I was so disapointed to only recieve 1 email back asking for several pieces of information from me - including videos, proof of purchase, photos etc - which I duly responded to with everything they asked for - but ONE MONTH later no one has responded to me. We vlearly have a faulty machine - and given the enormous cost of the item I would have expected at least some 1-1 help or conversation. But we have just had silence. This company are clearly not interested in repeat customers. I would never, ever recomend them.

I ordered replacement CO2 canisters which I then sent the replacements back to Aarke. However I then received an automated email saying £50 was been taken from my account as they had not been returned. I replied to this email stating I had returned them and provided the proof. This was completely ignored, I received an email telling me they had not been returned and quoting T&Cs rather than answering my concerns. The proof was ignored and I was told to check how many empty and full cylinders I had at home!!! The email was simply signed L. Incredibly poor service.

Updated:
Further email received, didn’t even bother to put my name on it. Again ignored the proof of posting and asked me what I had at home? Still waiting for my £50 to be returned!

They sold me one of the water Machines and delivered it to my Home adress in Spain (Mallorca) knowing that they won t deliver the CO2 that I need to run the machine ..... Now I can use it as Decoration

Sophisticated products, Newsletter-Discount, well-packaged.
Very friendly and helpful customer service, when problems arise.

Ich liebe meinen Carbonator von Aarke.
Nun benötige ich eine neue Ersatzdichtung und habe den Kundendienst kontaktiert. Die Antwort und Hilfe kam umgehend, kompetent und superfreundlich.

Der Kundenservice ist einzigartig, sehr freundliche Konversation mit Monika, mein Anliegen wurde innerhalb kürzester Zeit zu meiner vollsten Zufriedenheit gelöst, es wurde mir ein kostenloses Ersatzgerät inklusive kostenlosem Versand angeboten. Hiermit nochmals meinen Dank an den tollen Kundenservice. 😘

Great support. Timely, friendly, uncomplicated. Asking for the right questions and proof. Thanks!

Bought machine in summer 2025. It’s now broken with a known fault just over one year later. They want us to go back to the re-seller - Selfridges - whom so far have not responded as they say they only offer 6 months cover.
So peeved as it’s a great item when it works.
I’d like this replaced please, Aarke, thank you.

Aarke's support team provided efficient and fast support regarding the replacement of a product. The communication was polite and fast.

Ravie de mon achat ! Grande carafe filtrante qui remplie bien sa fonction :-) l’eau a un bon goût ! Livraison assez rapide. Le seul bémol qu’elle est lourde et ne rentre pas dans un frigo mais rien de insurmontable. J’en suis très contente

I ordered the Pro Carbonator as a birthday gift. Received a machine that does not work. I have emailed and sent videos but no reply. We have tried all the trouble shooting videos/advice but it still does not work.
Aarke are not replying. This is not good enough. It’s a lot of money for something that I should not have to fix myself. Not to mention the 2 gas cylinders we have used up trying to get this machine to work. So now I’m done. I am trying to return a machine that has COST me money trying to solve its issues. But Aarke will only offer credit on their website for a return? I’m fairly sure that is not legal.
I really wanted to order the Carbonator 3 instead but I have lost all faith in this company so if and when this issue is resolved I don’t think I can order from them again. It shouldn’t be this hard!

Excellent customer service when I had problems with my kettle!

Customer Service experience: Great. Can recommend.

Great product. And great customer support/service. Could not be anymore helpful.

The ultimate customer experience! Beyond mere legal requirements, they took our specific challenges into account and delivered an ad-hoc management solution ensuring service sustainability. Well done and merci !

Received my Carbonator Pro in visibly used condition — opened box, crumpled manual, damaged packaging, clearly a returned unit reshipped as new. Customer service took 9 days for a first reply. First they gave me a story of a testing team issue which clearly made no sense. They then offered a 25% discount to keep the unit, but for what I knew the unit might have been returned because of a quality issue. Eventually I accepted a full return just to end the ordeal. Weeks of waiting, 3–5 days between each reply. Still now waiting for final instructions on how to get my money back. Inventory management, delivery and customer service are not at the level this brand's price point demands.

Après un problème avec mon carbonator, étant donné que je n'arrivais pas à le réparer ou à identifier la panne, ils m'en ont gentilment renvoyer un.
Merci beaucoup

Ich bin begeistert vom Kundenservice von Aarke.
Mir wurde schnell weitergeholfen und die Produkte gefallen mir auch alle gut. Vielen Dank dem Kundenservice.

I’m very satisfied with the products and I also purchased the glass bottles. now half a year later a tiny piece of my glass bottle chipped out and I wrote an email to the support team asking if we could find a solution together. right away, I got sent a discount code and they replaced my broken bottle for a new one without shipping costs.I’m really really grateful for this and I think this is called this is what’s called good service