Aarke Arvostelua 894

Så fin bemötande av support. Hade problem med leverans av mitt paket. Vände mig till Aarke och inget krångel utan väldigt generös och vänlig attityd . Klara hjälpte mig. Uppskattar dig jätte mycket Klara. Tusen tack!

Är jätte nöjd med min kolsyremaskin.

Tack för bra produkter och superservice!

The carbonator is nice - definitely a better design than competitors such as Sodastream, both better-looking and more effective, with a handle instead of a button to press. However, getting replacement cylinders is currently impossible; they messed up my order, told me they were out of stock when I contacted customer service, then when I followed up again to ask when there would be stock, told me they'd messed up my order (and I guess lied to me the first time?) and that I had to place it again, and then a week later, after multiple follow-ups, told me that they were out of stock again and didn't have any cylinders to fulfill my order. And yet if you order cylinders early, so that you can go through all of this mess and not run out, they'll charge you £50 if you don't exchange your current cylinders within a week. It might be worth buying the carbonator, if you're happy using compatible competitor cylinders with it, but if you're not, be prepared.

Otroligt snygg design.
Kaffebryggaren brygger kaffe som inte alls uppgår till temperaturen de säger, ca 20grader lägre. Kaffekvarnen är inte kompatibel med bryggaren. Den kromade termosen är helt värdelös & fyller inte alls funktionen. Vi har försökt prata med kundsupport som bara verkar vara en AI chat. Går inte få tag på en fysisk person.
Vi är så missnöjda & besvikna.

Amazing product and great support

Beim Kundenservice ist Geduld gefragt. Nicht nur, dass mein Problem mit dem Wasserkocher(es gibt keinen Signalton und er hört plötzlich auf zu kochen) mit Tips für den Carbonator beantwortet wurden, das dauert auch ewig! Da wird dann das problem per Mail eine Woche lang besprochen ohne Lösung!Ich habe mich entschieden den Wasserkocher zurück zu senden und dieser Prozess ist genauso zäh! Man bekommt kein Rücksendeetikett, muss erst auf Antworten warten… und dann ja auch auf den neuen Wasserkocher! Für 250€ darf man doch mehr erwarten. Am 1.4. bestellt, am 8.4. wurde er geliefert, seit 9.4. setz ich mich mit dem Kundenservice auseinander.

Je suis très satisfait de mon achat il y a maintenant plus d'un an L'eau avait un gout très prononcé de Chlore Aujourd'hui plus rien ,l'eau est douce et agréable à boire
je l'incorpore dans la théière , la cafetière exprèsso , les jus de fruits , mixer , etcc
Ja'i opté pour la cartouche rose plus agréable
Ne pas oublier de suivre le mode d'emploi :changer toutes les 5 semaines et tremper la cartouche dans l'eau chaude 10mn toutes les semaines
Je recommande vivement

My new coffee machine was left in my summerhouse over the winter and - for some reason still unknown - was leaking water when restarted in spring-26. I wrote to Aarke and the immediately promised a new machine directly. Like a few days later a new coffee machine in my hands. That’s what I call brand value 🙏🏻💯👍🏼👍🏼

I love my carbonator pro and am impressed with client service. The initial device received was defective, and they promptly sent a replacement. Super responsive and I will without doubt recommend them.

I purchased the Coffee Brewing Machine first and loved it immediately, so I followed up with buying the bean grinder unit as well. They work together to grind the exact amount of beans needed for the amount of coffee I am making with the Coffee maker unit. It allows you to simplify making a great cup or cups of coffee each morning with freshly ground beans and makes one of the best tasting cups of coffee I have made in my coffee drinking lifetime. After buying and using just about every maker's top of the line machines, from the drip to the automatic espresso and drink machines of today, I finally found the Aarke line that has created machines without major plastic parts and that is designed with such thought and care to alleviate those issues that all the brewing devices have. What takes this machine over the top - I would give it more than 5 stars easily, is the superb customer service and support that you get from the Aarke team. They are there to answer questions and help you through making the products they sell work just as they promise they should.

My Aarke kettle stopped responding out of nowhere. Contacted support, provided a video and serial numbers, and Aarke quickly concluded it needed replacing. They sent a return label, and once shipped, provided a 100% discount code plus free shipping to order a new one directly from their site. Clean, straightforward process. Maria in Nordic support was responsive and handled everything professionally. Genuinely good customer service.​​​​​​​​​​​​​​​​

I purchased a Carbonator 3 directly from Aarke (order SE5818), but the unit appears to be defective.

During carbonation, gas leaks from the joints in the machine and water is drawn back into the unit. With a new cylinder, some carbonation works, but a significant amount of gas escapes through the machine instead of going into the bottle.

I have tested with three different cylinders, so the issue is clearly with the product itself.

After looking into it, I can see that I am not alone in experiencing this exact issue, and others have also reported lack of response from support.

I have contacted support multiple times but have not received any response. This is very disappointing, and I would expect better support for a product in this price range.

I hope this can be resolved promptly.

Very good product, easy to use and make sparkling water. The device looks good in the kitchen, does not take up much space. The cylinder is very potent, it goes a long way for many bottles of sparkling water. When the replacement cylinders were unavailable locally the staff at Aarke went out of their way to ensure I received replacement cylinders from them. This was very impressive, a customer support team that *really* exists, no AI bot replies that drive a cusomer crazy ;-)

We cherished our beautifully designed Aarke Carbonator as a Christmas gift. Unfortunately, it malfunctioned after a while, but I am thankful for Aarke’s responsive customer service. They sent instructions and videos to help fix it. Most of all, I appreciated their generosity in replacing the faulty unit.

Great support with an empathic understanding for my issue. Thru steps i got helped and that ultimately solved my problem

Love the product, but did have a small issue. Customer services was SO helpful, quick to respond and accessible.

One of the three bottles I have for the carbonator developed a leak. I contacted support for an exchange and was promptly told that they would send me a new cap. That was indeed the solution to my problem.

I had a really great experience with Aarke’s customer service. My order unfortunately went missing during delivery, but the team handled it incredibly well.

A special thank you to Klara, who was extremely helpful, responsive, and kind throughout the whole process. She kept me updated and arranged a replacement straight away, which I really appreciated.

It’s rare to see such efficient and trustworthy customer service these days — Aarke truly stands behind their products and their customers.

Highly recommend!

Very bad customer Experience!! Aarke owes me 100£ as I have sent back several empty bottles. They acknowledge it but just don‘t manage to make the repayment.
Had to send 3 e-mails but still nothing happened after months. No call centre available either

Le joint de la partie filtrante est tellement fort que, lors de la séparation entre les deux parties, le pot en verre s’est brisé.
Je n’ai pourtant pas une force démesurée, (72 ans, 55 kilos..) et j’ai tiré délicatement, sans torsion, consciente de la matière fragile du pot.

Filter basket - Coffee maker
The handle was coming loose, wrote to Arke, Monika responded very quickly, new one on the way, warranty