Jeg ventede 2 måneder på min cykel
Jeg ventede 2 måneder på min cykel. Den blev så sendt retur fordi fragtselskabet af en eller anden grund ville det. I 2 måneder venter man for ikke engang at få det man har bestilt. De var ikke særlig forstående eller gav kompensation.
Vastaus yritykseltä Lordgun
Dear customer,
thank you for contacting us and sending us feedback.
We’re truly sorry for the frustration this experience caused and we completely understand how disappointing it is to wait that long and not receive your bike.
This model was ordered on request, which means it first had to arrive from our supplier to our warehouse before shipping. As soon as the bike reached us, we dispatched it immediately. Unfortunately, due to an issue on the carrier’s side, the shipment was returned to us, which is something outside of our control and regrettably extended the overall timeline.
Once the bike was delivered back to our warehouse, we proceeded with a full refund right away. We’re very sorry that this process took longer than expected and that it didn’t meet your expectations.
Kind Regards
Lordgun Team