zooplus.ie Arvostelua 878

Vastaus yritykseltä zooplus.ie

30. tammik. 2026

Hi Ciara,

Thank you for taking the time to share this, and for sticking with zooplus.ie for so many years – 11 years of loyalty really means a lot, and I’m genuinely sorry that your recent experiences have led you to feel this way.
What you describe is absolutely not our standard, and I can assure you that it's in our very own interest to ensure that we take your feedback on board and work our hardest to make sure that those are occurrences not to be repeated.
I’m also very sorry to read how your call with us ended; feeling dismissed or hung up on is the last thing you should experience when you reach out for help. It's indeed a very surprising news, and I wonder whether maybe there might have been some technical hiccups with our phone lines.

I’ve been able to locate your zooplus.ie account, and because Trustpilot is a public platform, I can’t go into the specifics of your orders here, but I would really like the chance to review your case properly – both the missing delivery and how your contact with us was handled – and to look at what delivery options are available for your area going forward.

We will be in touch via our official communication channels, very likely via email.

Thank you

Vastaus yritykseltä zooplus.ie

27. tammik. 2026

Hi Bruno,

Thank you for taking the time to share your experience. I’m genuinely sorry to hear how long you’ve been waiting — almost two months without a clear update is completely unacceptable, and I can only imagine how exhausting it must have been to send email after email without getting the clarity you needed.

It’s also worrying to hear that the second attempt hasn’t been handled properly either, though I can safely say that the invoice alert can be ignored as the system automatically generates that whenever a new delivery is set up at our end - our customer care team should have given you that information.

Since your details are in our system, I’ll make sure your case is reviewed so it can be picked up properly through our official channels. You absolutely deserved better communication, and after being a loyal customer for so long, I understand why this experience has led you to feel you can no longer rely on us. Hopefully we will be able to rectify this for you.

Thank you again for sharing your feedback — it will be passed on so the team can review both the courier issues in Ireland and the way your case was handled. I’m really sorry this has happened and that it reached the point where you felt you had no choice but to walk away.

Vastaus yritykseltä zooplus.ie

22. tammik. 2026

Hi MCD,

Thank you for taking the time to share your experience, and I’m really sorry to read how much trouble you’ve had with your recent order.

Most of all, I’m truly sorry that our communication hasn’t helped reassure you. And it would be great if you could very kindly allow us to put things right for you.

I wasn’t able to locate your details in our system based on what’s written here, so I’m unable to look into the specifics of your order from this public space. Please, if you could very kindly reach out to the team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review so we can pick it up straightaway. Sharing your order/customer number here is also safe if that’s easier.
Thank you again.

Vastaus yritykseltä zooplus.ie

21. tammik. 2026

Hi Harley,

Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the condition in which your order was delivered — I completely understand how stressful this must have been, especially with a dog that has severe allergies.
Above all, I'm very surprised to learn that our assistance has not met your expectations and it would be great if we could rectify that.

I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication, and reference your review, we’ll prioritise investigating what went wrong and work on a proper solution for you. Alternatively, sharing your order/customer number here would help us identify your account safely.

Thank you.

Vastaus yritykseltä zooplus.ie

20. tammik. 2026

Thank you so much, Jacqueline.

I’m really glad our team was able to step in quickly when the new food didn’t agree with your dog, and that the refund-and-donate solution helped turn things around for you. It’s lovely to hear you supported your local Blue Cross with the order — that was incredibly kind of you.

We truly appreciate your trust, your patience through the delay, and the fact you’ve been recommending us to others. Feedback like yours really helps us improve, and we’ll certainly keep working on the courier side.

Thanks again for sharing your experience.

Vastaus yritykseltä zooplus.ie

20. tammik. 2026

Hi Sanita,

Thank you very much for taking the time to share your feedback with us and sorry you might be experiencing delays with your latest delivery.

Indeed, as per our information here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - our deliveries require 3-6 working days, though unforeseen circumstances may affect that timescale.

Any issues, we recommend to always kindly try and get in touch with our support team - https://www.zooplus.ie/contact_form/ - as that is the best, in fact the only, way to allow us to assist you.

As I have found your details in our system using your name and surname as shown here, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you for your patience.

Vastaus yritykseltä zooplus.ie

Päivitetty 19. tammik. 2026

Thank you so much, Ioana, for taking the time to share your experience.

I’m really glad everything has consistently arrived in perfect condition over the years. I do appreciate you highlighting the recent delays — I know how important timely cat‑food deliveries are, especially when you plan ahead. We’ll keep doing our best to improve this for you.

One thing I would recommend is to explore our subscription - https://www.zooplus.ie/autoshipment/central-hub - free to set up, saves you money, and, above all, it places your order for you so that you can tackle possible delays with that.

Thanks again for your trust and for staying with us all these years. Your kind words mean a great deal.

Vastaus yritykseltä zooplus.ie

19. tammik. 2026

Hi Frank,

Thank you for sharing your feedback.

I completely understand your frustration with the extended delivery times to Ireland, especially when you’ve been a loyal customer for a yea

Your comments are very important, and I’ll make sure they’re passed on internally so we can review our logistics and courier processes for Ireland to improve reliability.

I’ve checked and confirmed your details in our system, so we’d really like the chance to make this right. As I can see you have very kindly contacted our customer care team already, we will keep our communication ongoing there, also because for security and privacy reasons we cannot assist you publicly here.

Thank you again for bringing this to our attention.

Vastaus yritykseltä zooplus.ie

19. tammik. 2026

Hi Mr Silva,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and the frustration caused by delivery issues.

Reliable delivery is clearly a priority for us, as that affects our reputation, and let me reassure you that we are working with our partners to ensure that yours and your fellow zooplus' customers' expectations are met.

I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication you might have already had with us, and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you.

Alternatively, sharing your order/customer number here would help us identify your account safely.

Thank you again for bringing this to our attention — your feedback helps us improve, and I hope we can restore your confidence in our service.

Vastaus yritykseltä zooplus.ie

19. tammik. 2026

Hi Lais,

Thank you for sharing your feedback. I’m really sorry to hear about the delay with your order — waiting more than two weeks when you’ve been given a specific timeframe is understandably frustrating, and I completely appreciate how disappointing this must feel.

I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any conversation you might have had with our support team, and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you.

Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you.

Vastaus yritykseltä zooplus.ie

16. tammik. 2026

Thank you so much for taking the time to leave this lovely feedback. I’m really pleased everything arrived safely and that you’re happy with the quality. We truly appreciate your trust and your kind words — it means a great deal to us.

Vastaus yritykseltä zooplus.ie

15. tammik. 2026

Hi Trish,

Thank you for sharing your feedback. I’m really sorry to hear about the experience you’ve had with your recent order — receiving a high-value product without a crucial component is incredibly frustrating, and I completely understand how disappointing this must be.

I am very surprised that you were offered that resolution, and I regret that this has left you with a product you can’t use and the added stress of trying to source a specific adapter yourself.

I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and reference your review, we’ll prioritise investigating this and work on a proper solution for you.

Alternatively, sharing your order or customer number here would help us identify your account safely.

I very much appreciate your help to allow us to rectify things for you.

Vastaus yritykseltä zooplus.ie

13. tammik. 2026

Hi Niamh,

Thank you very much for sharing your feedback with us, and I am so sorry to hear about the delay experienced with your last delivery.

I was able to find your account in our system using your details as shown here, and I am glad to see that you have contacted our support team to request assistance - that's exactly what we always recommend to do as we are not able to assist you publicly here on Trustpilot due to privacy and security reasons.

If you have not received a response that meets your expectations, please, if you could very kindly follow up on that, mentioning your Trustpilot review so that we can correctly prioritise it, and we will further investigate for you.

More importantly, let me reassure you that your feedback has been taken on board and we work our hardest every day to ensure that your expectations are met.

Thank you for your patience.

Vastaus yritykseltä zooplus.ie

15. tammik. 2026

Hi Rita, thanks for giving us a go on your first order and for your patience while it made its way to you—delighted it arrived and that our team could help along the way. We really appreciate you spreading the word.

Vastaus yritykseltä zooplus.ie

12. tammik. 2026

Hi Daria,

Thank you so much for sharing your feedback with us and sorry you have experienced delay with your last delivery - I hear what you are saying, particularly because of the specialist products that you are after.

I have found your account in our system using your details as shown here and I can see that you have kindly got in touch with our customer care team - thank you for doing that, as that's our official and only way to assist you.

We will follow up through our official channels, and thank you again for your patience.

Vastaus yritykseltä zooplus.ie

12. tammik. 2026

Hi Conor,

Thank you for sharing your experience, and I’m truly sorry to hear about the delay and lack of communication regarding your order. I completely understand how stressful it must be and it very much surprises me to hear that your request for assistance did not meet your expectations.

I’ve checked, and I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing email and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you. Alternatively, sharing your customer/order number here would help us identify your account safely.

Thank you very much.

Vastaus yritykseltä zooplus.ie

15. tammik. 2026

Brilliant news, Tea—we’re chuffed your New Year’s order arrived within the week. Thanks so much for your trust and for sharing a positive experience with others.

Vastaus yritykseltä zooplus.ie

9. tammik. 2026

Hi KO,

Thank you for sharing your feedback. I’m really sorry to hear about the delay and the poor experience with the delivery of your latest order — waiting over a month for pet food is understandably frustrating, especially when you rely on timely deliveries for your pet’s wellbeing.

I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. It would be amazing to have your help to review this further: please, if you could kindly contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any previous correspondence, and reference your review. If you prefer, you can share your customer/order ID here, which is safe to do, and I’ll make sure your case is prioritised.

Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.

Vastaus yritykseltä zooplus.ie

9. tammik. 2026

Hi Martin,

Thank you very much for sharing your feedback with us, and sorry for the experience you had with your last delivery.

I would also like to apologise for not meeting your expectations with our assistance to you.

As I have found your details in our system and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.

Thank you for your patience.

Vastaus yritykseltä zooplus.ie

8. tammik. 2026

Hi Carol,

Thank you ever so much for sharing your feedback with us, and sorry you are reporting poor experience with your latest delivery.

I am very surprised that you are also reporting failed attempts to contact us - upon testing both our email form as well as our phone lines, all seems to be in correct working order.

In any case, please, if you could very kindly try again and mention your review here so that we can correctly prioritise your query (we cannot assist you publicly here on Trustpilot for security and privacy reasons), that would be great.

Alternatively, please, if you can share your customer/order ID so that we can retrieve your details with those and communicate via our official channels, that would work too and it's a safe thing to do.

Thank you.