Terrible service. I ordered joint care tablets for my dog and 6 days after ordering they have still not been shipped. The courier received notification about the shipment but has still not received th... Näytä lisää
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I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... Näytä lisää
Yritys on vastannut
Easy to order online. All items needed were in stock. Provides excellent value for food and cat litter. However, delivery not as good as with previous company. No date or time of delivery is given and... Näytä lisää
The speed of delivery was fine but the delivery was shocking, the parcel was dropped inside my garden gate, bearing in mind we were at home, the driver didn't have the decency to open the gate to deli... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Yhteystiedot
Irlanti
- zooplus.ie
2,3
Välttävä
879 arvostelua
On vastannut 98 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Long delivery time and poor customer experience
Got hooked on the cheaper price but takes way too long to deliver to Ireland, c2 weeks at best. Followed up with customer service and all they could say that order had been dispatched, sit tight and wait. Lesson learned to stay well away
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Jim,
Thank you for sharing your experience — I completely understand how frustrating it must be to wait that long for a delivery, especially when expectations were not met and the follow-up left you feeling unsupported.
While we aim to offer competitive prices, we also strive to be transparent about delivery times. For orders placed on zooplus.ie, standard delivery to the Republic of Ireland can take several working days depending on the order type and location. In some cases, particularly for heavier or bulkier items, delivery may take longer — and we sincerely regret if this wasn’t clearly communicated or if your experience fell short of this timeframe. You can find more information here https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-#:~:text=When%20will%20my%20parcel%20be%20dispatched%3F
Although we do not manage deliveries directly, we work closely with our delivery partners to ensure orders are fulfilled reliably. When issues arise, we rely on their updates and do our best to liaise with them on your behalf to resolve matters swiftly.
As we’re unable to assist with individual cases via Trustpilot for privacy and security reasons, we kindly ask that you contact us directly through the details provided on our website: https://www.zooplus.ie/contact. This will allow us to look into your case thoroughly and offer the best possible support. Please, if you could mention your Trustpilot review so that our support team can look at your query with the expected priority, that would be great.
Thank you again for your feedback — we hope to have the opportunity to restore your confidence in our service.
Delivery times way too long. Avoid
Used Zooplus for around 5 years. They used to use DPD so generally good delivery times. I have 9 rescue cats so I really need the delivery to come within a week like it used to. I’ve emailed using their customer support form and they’re always too busy to respond. 3 times now over past 2 years. The prices are competitive but I have to spend extra on emergency food when the delivery’s are taking 2 weeks or unknown timescales- doesn’t match their 3-6 days for sure. I also had to pay €9.98 for the privilege of delivery as it was a bulk order of €370. I’ve so far had less than half the order in 2 weeks. It’s become shambolic since they changed delivery partners. The local man in his van (subcontracted) is lovely but not much he can do when goods take so long to arrive in the country.
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Gerry,
Thank you for sharing your experience, and for being a long-standing customer — I truly appreciate your loyalty and am very sorry to hear about the recent difficulties you've encountered.
We understand how important timely deliveries are, especially when caring for numerous rescue cats. While we aim to dispatch all orders as quickly as possible, dispatches to Ireland typically take between 3–6 working days. However, depending on the size and weight of the order — particularly bulk orders — delivery may be split into multiple parcels and take longer to arrive.
I am, however, very sorry to hear that your attempts to reach us via the contact form haven’t received a timely response. That is very surprising indeed and we’ll be reviewing this internally to ensure improvements are made.
While we do not manage deliveries directly, we work closely with our delivery partners and rely on their updates to track and resolve issues. We will continue to liaise with them to ensure your concerns are addressed and to help prevent similar delays in the future.
As we’re unable to assist with individual cases via Trustpilot for privacy and security reasons, we kindly ask that you contact us directly through the details provided on our website: https://www.zooplus.ie/contact. Please mention your Trustpilot review when doing so, so we can prioritise your case and provide the best possible support.
Thank you again for your feedback — we hope to have the opportunity to restore your confidence in our service.
Avoid at ALL COSTS
Avoid at ALL COSTS. I was a loyal customer for 5 years, they lost a huge package of cat food and other things to the tune of 320 euro, food I ordered in bulk because I was having an operation, then I had to chase and chase for more than a month, asked for a replacement and abruptly got a refund… AND they tried to sell me on the convenience of setting up automatic orders in the SAME EMAIL as saying they wouldn’t give me replacements and had totally taken too long to review!
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Sarah,
Thank you for taking the time to share your experience. I am so sorry you had to report that after 5 years of loyalty to zooplus and, if alright with you, we would like to make things right.
Since we’re unable to assist directly via Trustpilot due to privacy and confidentiality reasons, please don’t hesitate to contact our support team through https://support.zooplus.ie/en/support/tickets/new or by calling us on +353 312 23 22 26. If you mention your Trustpilot review when reaching out, we’ll ensure your case is prioritised.
Thank you again for your feedback—we hope to hear from you and have the chance to restore your confidence in our service.
Price of hills dog food gone ip £10 in…
Price of hills dog food gone ip £10 in just 2 months. Rip off company
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Mark,
Thank you very much for taking the time to share your feedback with us.
We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over a certain amount, regular discount codes, and our zoopoints loyalty program.
You can find more about our offers here:
https://www.zooplus.ie/bonuspoints/products
If you have any further questions or concerns, please contact our support team via https://support.zooplus.ie/en/support/tickets/new or call us on +353 76 888 7601.
Thank you.
Good service
I've been using zooplus for a good few months now as I found it difficult to get hold of the food I was looking for for my 12yr old dog in the shops.
Orders always correct and arrive promptly and well packaged. Will continue to use zooplus. Thankyou
26. toukokuuta 2025
Oma-aloitteinen arvostelu
Absolutely useless
Absolutely useless. I have a large order every 4 weeks on repeat for 9 cats. The order either gets lost, arrives damaged or is so late I have to go elsewhere to get more feed/litter. The latest saga the order appears to have gone missing again, I have cancelled my repeat order and will shop elsewhere. Avoid like the plague.
22. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Sarah,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the repeated issues you’ve faced with your repeat orders—especially given the scale and importance of your deliveries needed to look after your cats.
We are working very hard to ensure that our deliveries through our partners are more reliable and your patience and understanding are very much appreciated.
We’d really like the chance to put things right. If you’re open to it, please reach out to our support team via https://support.zooplus.ie/en/support/tickets/new or call us on +35 312 23 22 26. We’ll be more than willing to investigate what went wrong and explore how we can make this up to you.
Thank you again for your feedback—it’s vital in helping us improve.
service and products
Have used Zooplus for several months now and their products are very high standard. in the period of time i have been using them i encountered one issue of a damaged product ( most probably through poor shipping handling) the issue was resolved in less than 12 hours with replacement shipped straight away. Friendly helpful staff the whole way
20. toukokuuta 2025
Oma-aloitteinen arvostelu
Severe Delivery Delays - Poor customer service
Severe delays in trying to get my order delivered. Eventually ZooPlus requested to have the parcel returned to themselves, without trying to get the parcel delivered to me. Very poor customer service. No replacement order shipped. Will not be using them again.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Gary,
Thank you for taking the time to share your experience. I am very sorry to hear about the difficulties you’ve faced with your recent order.
The surprising thing is that you are reporting that a replacement was not offered after your parcel was returned. We would be more than keen to put things right for you.
As we’re unable to assist directly via Trustpilot, we kindly ask you to contact our Irish support team so we can investigate this properly and offer a resolution. You can reach us through our dedicated support form at https://support.zooplus.ie/en/support/tickets/new, or by calling us on +35 312 23 22 26.
We’re here to help and would really appreciate the opportunity to make this right.
An excellent purchase. Accurate product information. These are true statements. European product.
I bought a carrier for my dog for air travel, as well as the matching 4 wheels to attach to the carrier. Truly excellent products of European quality. Robust, spacious plastic, matches the description with carrying handles like a carry-on suitcase. Very comfortable for the dog and very well-equipped. It has a food/water bowl that can be attached to the door. My dog went inside and loved it (so I will be reassured given the 12-hour journey during which my dog will be calm in the cargo hold). I also bought the 4 matching wheels, which are easy to assemble, to provide even more comfort for the dog and for me when transporting it. The customer service is super friendly, responds quickly and is solution-oriented with precise information, no deception or lack of truthful information in the descriptions. The delivery was very fast, in time for my trip. The customer service reassured me that if the delivery had not arrived before my trip, they would have accommodated me regarding the refund procedure. I am extremely satisfied. If all sellers were like this, the world would be a better place.
1. toukokuuta 2025
Used to be very happy with Zooplus
Used to be very happy with Zooplus. But the delivery service is now a nightmare.
They used to use DPD and I had no issues with them. They let you know the day before that they will be delivering the following day and they give you an hour window for delivery. Which was great.
With GLS they don't let you know until the morning of delivery that it will be delivered on that day so if you have plans for that day you have to change them. It could be 5 o clock in the evening before they arrive which means sitting around all day waiting.
Plus delivery takes so long.
It's a pity as I have 3 dogs and now that I have discovered the Rocco dog food they absolutely love it but delivery takes so long it's just a nightmare.
I might have to try and get the Rocco dog food somewhere else if they continue to use GLS it just takes way too long and getting an e mail on the day of delivery is not enough notice.
8. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Susan,
I would like to thank you, first and foremost, for your time to share your feedback with us. That's very useful and, I can assure you, we are working hard to improve our service to you and meet your expectations. My apologies for acknowledging your review this late.
I wonder whether you could very kindly contact us using our form here https://support.zooplus.ie/en/support/tickets/new or call us on +35 312 23 22 26 so that we can look into your latest deliveries in more details.
Thank you for your patience and we look forward to hearing from you.
Fed up with zooplus
Fed up with zooplus.
What was once a fantastic service has gone rapidly down hill. The main issue for me is their delivery service. They used to use DPD and I had little to no issues with them but since they started using GLS it’s a complete nightmare. Parcels arriving broken and in some cases not at all. I have had a repeat subscription with them for years but I’ve had enough. Yet another parcel from GLS saying it’s been delivered when it hasn’t. Steer clear.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi John,
Thank you very much for taking the time to share your feedback with us, and I am very sorry to hear about your disappointment with your latest deliveries.
Please, allow me to reassure you that we are working very hard to make sure that we meet your expectations.
For your recent deliveries, as we are not able to assist you here on Trustpilot due to privacy and confidentiality reasons, I wonder whether I could ask you to very kindly get in touch with us using our support form https://support.zooplus.ie/en/support/tickets/new.
We would be more than happy to assist you as required.
Thank you very much for your patience and understanding. We look forward to hearing back from you.
Listen to your customers. Get rid of GLS!
Edit! UPDATE. after contacting both zooplus and GLS ( Brown is the name on delivery) and being told the parcel was lost,and there was no trace anywhere, and then me saying i was contacting the Gardai and trading standards...my parcel appeared on my front step..i contacted zooplus to tell them and to cancel the refund. And was given voucher.I have decided though, thst all the time GLS are their delivery company, I wont be ordering again..i used zooplus for years, as it does a good deal on Royal Canin for my cats. However, since they have used GLS for delivery, it has gone seriously downhill. Once again today, no delivery, but tracking saying delivered. We now have 140e of catfood lost. I have already been in touch with their " customer service" , but you just get the same " sorry about that, next! " type response. If they really cared about their customer service, they would listen to the many reviews that tell them how bad their choice of courier service is, and change it. Or at least allow the customer to select the courier service they prefer ( a reliable one!! ) . However GLS have the monopoly on it, so don't need to provide their non existent, shoddy service anyway. Zooplus are loyal to the very company damaging their business. Strange!
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Amanda,
Thank you very much for keeping us up to date with the outcome of your request for assistance.
I am glad to hear that the parcel was eventually delivered to you, though, of course, that doesn't change the fact that you had a poor experience and, for that, please rest assured that we are working diligently to improve this.
Thank you again for your patience, hopefully you will decide to give us another chance.
Thank you.
Appalling service
Items always take absolutely ages and then arrive damaged or missing. I've just received an order with the box smashed and part of contents missing. Total waste of time and mone.
They comment here their apologies and to contact customer service again this is a total waste of time. Emailed three times...no change. They truly don't care.
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Paula,
Thank you very much for updating us with your feedback, we very much appreciate it.
Sorry to hear that our support has not met your expectations, and it would be great if you could provide us with more information so that we can address that.
We are not able to use Trustpilot for that as it is publicly accessible: for privacy and confidentiality, we always ask to very kindly get in touch with us via our official channels.
I hope that makes sense and I thank you very much for your patience and understanding.
Order made online not dispatched
Ordered on the 12th April. Email said it was dispatched but after waiting days for an update I called the delivery company only to find out it has not yet been sent for delivery. No accountability and very poor customer care/follow up. Reading the very similar experiences here id be surprised if I ever get the order.
12. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Grace,
Thank you so much for taking the time to share your feedback with us. I am very sorry to hear about your delivery, and it's of paramount importance that we rectify things for you.
Please, should you not have done so already, if I can ask you to very kindly contact our support team https://support.zooplus.ie/en/support/tickets/new to allow us to locate your account and resolve everything for you, that would be a great help.
Thank you, and we look forward to hearing from you.
One week turnaround on order.
I ordered last Monday 31st March.
I got an order confirmation by email immediately after ordering.
I could not find any tracking until yesterday when GLS informed me by email that my package had arrived at their facility.
Received package today Monday 7th April.
I was always used to a four day turnaround on my orders but I can live with a week and can plan ahead.
I have read other reviews and can only vouch for my own experience with Zooplus and GLS.
One star deduction for lack of tracking.
7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Placed an order on 28th march
Placed an order on 28th march, got email confirmation. Checked today, April 6th, and see my delivery has been cancelled, not by me. Am really pissed off and waiting to hear back from Customer Service
6. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Leona,
Thank you very much for sharing your feedback with us, sorry for the late response.
I hope our Customer Service team has met your expectations and resolved the issue for you.
If not, my apologies, and, please, if I can ask you to very kindly use our contact form here - https://support.zooplus.ie/en/support/tickets/new - so that we can locate your account and provide you with our help, that would be very helpful indeed.
Thank you.
Waited 4 weeks for my cat food to be…
Waited 4 weeks for my cat food to be told twice it was lost in transit ended up have to get a refund. Shocking service.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Maria,
Thank you very much for sharing your feedback with us, and sorry for the slow response.
Apologies for the poor experience you had with the delivery, and we very much appreciate your patience. I understand we refunded your order, and, as incidents on transit can happen and are outside our control, I wonder whether you might want to give us another chance and see if, this time around, your expectations will be fully met.
Please, feel free to contact our Customer Service team - https://support.zooplus.ie/en/support/tickets/new - for any support/clarification you may be after.
Thank you.
Haven’t heard back from the delivery…
Haven’t heard back from the delivery company on my pet dietary food order, and zooplus made very little effort in trying to remediate the issue. Another time my package was delivered open. I have asked zooplus to speak with someone on the phone, they gave me a phone number in Ireland via email that rang once or twice then it would hang up , they stopped replying to my emails as well, so I was left without the food and now the money?? Terrible disappointment, would not recommend 😡😡😡
25. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Good morning, Alana,
Thank you for sharing your feedback with us, and please accept our apologies for the poor experience you had with your delivery. Also, I'm sorry for the slow acknowledgement here.
To ensure that we rectify things for you, I wonder whether I can ask you to very kindly use our contact us form here - https://support.zooplus.ie/en/support/tickets/new - which helps us to locate your account in our system and hence to properly assist you.
Thank you.
I ordered 2 cat calming sprays on the…
I ordered 2 cat calming sprays on the 13th March, allowing for St Patricks weekend I thought the items would have arrived last Wednesday at least..They emailed today to ask how I rated them!!!..No sign of items, I tried to email THEM, and my email is INVALID, but THEY can send me an email for a review!..I am -€35 out of pocket, might as well throw money in fire...DESPICABLE.
23. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Hi Teresa,
Thank you very much for your feedback, please, accept our deepest apologies for the slow acknowledgement here.
It's very odd that your email to us have bounced back, I wonder whether maybe you were provided with the incorrect/misspelled one.
Please, if you could very kindly use our contact us form here instead - https://support.zooplus.ie/en/support/tickets/new - so that your query will reach us and, upon locating your account in our system, we can provide you with our full assistance.
Thank you.
Poor customer service
After ordering online a product website said awaiting payment
Went to bank to check if paid ?
No payment left so went back online to order again but price gone up € 20. I sent e.mail to get price originally arranged no reply very poor service will never use again
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä zooplus.ie
Good morning, Rt,
Thank you for taking the time to share your feedback with us and sorry for the slow acknowledgement here.
Apologies for the inconvenience you have experienced when placing your order, and for the unfortunate occurrence of price review which might have happened as a coincidence.
Please, if you could get in touch with our Customer Support team here - https://support.zooplus.ie/en/support/tickets/new - so that your query will reach us and, upon locating your account in our system, we can provide you with our full assistance.
Thank you.
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