Yotpo Arvostelua 

Clunky backend that often freezes and locks you out.

Charge for a year without consent - agreed to refund but refund not paid almost 6 weeks later after chasing every 4-5 days.

Way better review platforms out there for ecommerce brands:
- Okendo
- Judge.me
- Feefo

All better...

This company is complicit in Genocide according to the United Nations.
The company Brooklinen is promoted by this company.
A spoof on a Brooklinen ad in which a man and woman sit on a bed looking happily surprised at a miniature version of Israel's apartheid wall among a stack of various goods. Text says "Brooklinen: Apartheid's favorite sheets"

Are you even operating? No one seems to be getting back to us, very frustrating as a customer looking to use services, doesn't bode too well.

They don't have any support, they do not have any pre-sales. I have repeatedly asked the same question over 3 weeks, all but one time they have been ignored, the time they did reply they told me to upgrade and find out and if not I can get a refund. That isn't how it works, you should know the functionality of your system to answer basic questions.

They clearly do not want new business, they clearly just ignore any question that isnt on their script to answer.

The total lack of motivation to support, has probably allowed us to dodge a bullet prior to implementing their system which would later be harder to replace.

But don't waste your time, they clearly don't want the business.

Too difficult to navigate and setup through an ecommerce platform not listed in their initial verified platforms. I can't seem to configure anything.

Review service is good, but the team is so bad.
If you have any questions to support they will give you fast response, but your contact person regarding pricing, contract etc. is slow, not helpful and too pushy.

We have decided to move from Yotpo due to this.

They sent me an email asking me to review a product from a business that I have not purchased from in over 3 years.

Terrible and slow support who do not answer you questions and keep posting links to doco that is either unrelated to what you are asking or the doco that you have used.

No ability to help onboard a potential new customer and/or understand ecommerce outside of shopify (or maybe just not interested).

Their free plans are useless if you want to test anything first especially with reviews as all the features you need to do the test are available in the paid plan only.

So you have to pay up first and then suck it and see how it goes.

I'm beyond frustrated at this company now. My software company has been touting them for years and now all of a sudden they are blowing it. I'm not sure if they went thru management restructure or what, but these waits for support are horrible. Not only that I'm seeing tons of bugs in their app for WooCommerce and issues that go beyond a review.

Get your together YOTPO and I would highly advise abandoning the ship at this point since they can't do anything right.

My wait time for support right now is 30 people deep. That speaks volumes!

My one star has nothing to do with the actual front-end of the app. You'll have to be the judge of that, and hopefully one day I will be too.

This review has to do with their support team and their beyond-horrible way they handle migrations from other apps. After a week, we are still waiting on Yotpo to import our data we got from Stamped, a similar app. (NOTE: We are leaving Stamped because their loyalty app stopped working in our store over a month ago and they have yet to fix it. Stamped also was not WCAG compliant.)

Yotpo appeared to be a good replacement, and I was told by the salesman the transfer from Stamped would be easy. It's been an absolute nightmare, and support even worse.

Timing is of the essence. When you take down one review app, you better be sure your new app is ready to go. And when you set up your loyalty app to give points for reviews, you better be sure your review app is up and running. I could sync all that if Yotpo actually provided a way for the customer to import their own data, but they don't. You are reliant on Yotpo to put all the moving pieces together, but you feel like they toss you to the wind and leave you begging for attention and a solution which I've been doing for close to a week now. With the exception of one email that said I needed to correct an error in my sheet for one of my clients' migrations, which I did and sent back, we've been ignored.

Kudos to Angelo whom I finally found in live chat. Actually I finally found live chat. The live chat button on their import page was broken so I thought email was the only support avenue available to me.

I asked the live chat person who picked up the "call" for someone above him because it was clear he knew nothing about csv files and SQL import or any of what I needed done. He brought in Angelo. It was Angelo who finally prepared for me a report that revealed errors that got in the way of the import when someone tried earlier.

Why no one told me before is their big mistake. But equally as bad is the fact that out of the 300 or more errors, at least 298 were caused by the poor design of their import script's logic. They were only errors because they said so, not because they actually were. That reveals a general lack of understanding of common practices with ecommerce businesses and how other review apps like Stamped work, and that's not good when your software was designed for ecommerce businesses.

Hopefully with Angelo's help we can finally get this up and running. But because of what I've seen so far, I don't have a lot of confidence in Yotpo. Perhaps it's just because they don't have a clue how to do migrations and it ends there. Let's hope. If you're thinking of migrating from other review and/or loyalty apps, though, think again.

ADDENDUM: Coming back here to report other issues. Without going into detail, there are many problems with setup, settings, and a challenging user interface in the backend, and even more challenges integrating with BigCommerce which Yotpo had to do by adding code manually into our theme files. On the front end, so far, it looks and performs well and I'm happy with it. At least there are no reports of customers having problems yet. It's a challenging company/app to deal with, to say the least, but with setup behind us, we may ride it out now. (I was looking for a replacement yesterday.) After a month, I may return to update this review and speak to the actual customer experience.

We are a merchant with Yotpo and would strongly advise against using their services. They increased our prices 60% on the prior year without warning or reason. Their tech is outdated and not up to scratch with market standards. Don't get trapped.

All the reviews seem fake/ only show 5 star reviews. Avoid

YOTPO was a complete disappointment and is not recommended.

The birthday discount feature is a chaotic mess, causing issues with pricing, dates, and customer service.

Support tickets lack basic functionality, and the support portal is a security disaster, they sent me a login as a rep, not a customer, and then just swept it under the rug.

Contribution reports are unreliable. Their team even confirmed this!

Their admin interfaces are a nightmare to navigate. If it was free, the user interface would be terrible. For $$$$ is a joke!

Too many confusing reps.

A dumpster fire of code in the web reviews widget makes matters worse. YOTPO's impact on site speed has been detrimental.

The promised platform synergies are meh.

SMS Bump is a usability disaster.

Meetings with their team are a waste of time.

Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting.

The overcharge, which makes you think you'll get more. You won't.

Avoid YOTPO at all costs.

YOTPO is not trustworthy. They filter out unfavorable reviews, only counting four and five star ratings.

Yotpo isn’t the best platform and there’s far better out there with better functionality and features. What leaves a sour taste is the way they conduct business in an unprofessional manner. Taking digs at competitor platforms and trying to scalp customers in what some would question as illegal or at least borderline. Taking low blows and these routes to market are never a good sign, especially when pulled up on it and they accept zero responsibility. Let’s also discuss the censorship of them hiding comments or negativity across their social media rather than replying to it or addressing the issues. If they have control to hide the comments they will. Pretty hypocritical for a reviews platform right? Makes you question how valid there platform is with these core issues. And one final remark from me, they’ve never replied to a negative review on here? You’d think they would or do they not want to use a competitors review platform for the good of there companies image and addressing customers complaints…

We signed up for the Yotpo Partner program, were never paid on deals that closed last year despite multiple follow ups.

We will be recommending other Loyalty and Review providers moving forward.

Trying to leave a 1 star review on a product from Fitness-Superstore who uses Yotpo for their product reviews. My review looks like it's being deleted or hidden. Dodgey practice that cannot be trusted.

Like yesterday, Nicole was very helpful today as well.
Very grateful for her promptness and willingness to help.

Yotpo is a great review system, and their supportive staff are well trained.

Support is super helpful every single time. And so quick!