YITH Arvostelua 

I had a problem with the button size with the request a quote button. I couldn't find where to adjust it. I sent in a ticket and almost right away I received a response. They sent a CSS solution. They told me where to apply it and it worked great. They also included a tip on how to further change it if I wanted to. It's great when a company is responsive.

Yith products are great.
Customer service is always excellent too.

They create some great plugins. We have used many over the years, the latest being WooCommerce Product Add-Ons & Extra Options which is extremely comprehensive. I'd also say that their customer support is extremely good.

La mejor empresa de plugins de woocommerce. Lejos.

Once brilliant, now no longer compatible with WooCommerce, Stripe or PayPal.

After 6 months, the only fix suggested by support is to change back to the old WooCommerce shortcode cart and use Cheque as the payment gateway for gift cards.

Subscription plugin
- Subscriptions plugin does not detect when a user changes their address in thier account. And WooCommerce has no alert when this changed, so subscriptions are processed with the old address.
- Orders are processed twice randomly
- Timezone of renewals are not aligned to the website

Gift Card plugin
- purchases are not generating gift cards nor emailing customers their gift cards unless manually changed to completed order in WooCommerce.
- does not allow a customer to process the order if postage is included, resulting in the order being able to process, only giving a warning message that no payment method provided

Reward plugin
- allows customers to use their points for a discount, the point are redeemed but no discounts are applied.
- this has now become an application that's meant to reward points, however only take the points from customers and does not give a discount

So very disappointing from a support team that used to be so responsive, now taking weeks to reply, only to say they they haven't forgotten and to remember not to update the ticket before receiving a response.

I will update this review as soon as the plugins are fixed and works with the now standard WooCommerce Cart introduced in 2023.

UPDATE:

Here is the email trail of at least 3 of the instances where I have been advised by YITH support to switch to the Legacy Checkout Experience while thy fix the problem on the plugin's code for Stripe and WooCommerce.

YITH Support Team (YITH Support Team)
Mar 13, 2025, 16:26 GMT+1

Hi there,
 
How can you keep asking us to change to old cart, when this cart has been the standard for over a year?

Sorry, maybe I haven't explained myself very well. Yes, the integration with WooCommerce Stripe works with the New Checkout Experience.
However, due to a recent change, something is not working well. Please note this issue doesn't happen with all clients.
We sent an update (4.7.0) that fixed some of them, but not all, unfortunately. We are still working on it.
 
I'm suggesting you switch to the Legacy Checkout Experience as a temporary solution while we fix the problem on the plugin's code.
Otherwise, some of your clients will continue to be unable to renew. Switching to the Legacy Checkout Experience won't harm anything, it's just an on/off option.
We have suggested this to other clients that are experiencing the same problem and it's working for them.

Dec 3, 2024, 17:26 GMT+1

Hello Ari.
 
Unfortunately, we don't have an ETA about when the plugin will be 100% compatible with the new Checkout block, sorry.
 
Best regards,
Alexis.

YITH Support Team (YITH Support Team)
Dec 3, 2024, 17:26 GMT+1

Hello Ari.
 
Unfortunately, we don't have an ETA about when the plugin will be 100% compatible with the new Checkout block, sorry.
 
Best regards,
Alexis.

YITH Support Team (YITH Support Team)
Nov 29, 2024, 13:43 GMT+1

Hi there,
 
The situation that our plugin is not currently totally compatible with the new blocks of WooCommerce. It still works when having an order, using a gift card as WooCommerce coupons and the total amount + shipping is not reduced to "0". The reason of this is because coupons are not designed to reduce the shipping and the order still demands a payment method to complete the purchase. However, as the order is 0 the blocks behaviour is to remove payment methods, creating the current problem you are experiencing.
 
I hope this explains why currently our plugin isn't totally compatible with the new blocks and it requires an integration, if you still have any question, please let us know.
 
We remain at you disposal.
 
Best regards,
 
Pablo P.

------

07 April 2025

Still waiting on the update / eta on when it will actually be compatible with both the standard WooCommerce checkout (from 2023) and the Stripe.

Pablo went above and beyond in helping me with my website issue. He fixed an issue that was caused by another unrelated ap and he did it quickly an efficiently. Yith is well worth it.

PLUG IN CHE COSTANO UNA FUCILATA E FANNO PENA, NON SI INTEGRANO CON WOOCOMMERCE E SONO PIENI DI BUG, SERVIZIO CLIENTI PER LA RISOLUZIONE DEI PROBLEMI INESISTENTE, 5 VOLTE HO APERTO UN TICKET PER UN PROBLEMA PER UN PLUG IN, NON HANNO MAI RISPOSTO.
State alla larga da questa azienda, sul web si trovano molti plug in simili, più funzionali e ad un costo nettamente inferiore

Great customer service! Fixed my question with some additional code which I could easily upload.

Development of high-performance plugins, and above all, fast and efficient technical support that helps you find solutions to any issues you encounter. I highly recommend it.

Great plugins. As with any coding, there might be an occasional error, but the support is quick and good. That is what ultimately sets YITH apart from other developers.

Recently used WooCommerce appointment booking plugin. The plugin works well. However, be aware that support takes a week to reply to almost each ticket response, sometimes not very helpfully. This is very frustrating and issues take a long time to get resolved.

I've been using YITH plugins for four years, primarily the Subscription plugin, along with the Membership, Currency, and Mail plugins. While some of their plugins work fine for basic functions, the Subscription plugin has been a major disappointment.

Lack of Development & Ignored Feedback
In four years, YITH has made little to no meaningful improvements to the Subscription plugin. They consistently ignore user feedback, failing to implement even simple coding changes that could turn it from mediocre to market-leading. Instead, they seem content with an "okay" product rather than striving for excellence.

Ongoing Payment Issues & Poor Support
Right now, we're dealing with a YITH/Stripe error preventing some customers from paying for their subscriptions. The handling of this issue has been frustrating:

Day 1: Reported the issue → YITH responded, claiming they updated the plugin and fixed it.
Day 1: I confirmed the issue was not fixed.
Day 2-3: No response.
Day 3: Ticket was closed (since replying moves the ticket to the bottom of the queue), so I had to open a new one. We also had to ask customers to re-subscribe manually.
Day 4: YITH asked for access to our site (which they already had).
Day 5: No updates, no reply.
I understand that technical issues happen, but this is severely impacting our business. At the very least, they should acknowledge the issue and provide updates. The lack of communication makes it even worse.

Not Worth It – Better Alternatives Exist
For all of YITH’s social media posts about WooCommerce and training, it’s unclear how they apply that knowledge because it's certainly not used to improve their products.

If I were starting over, I would not choose YITH or recommend them. While some of their plugins serve basic needs, better alternatives exist—plugins that actually evolve, listen to user feedback, and come at a lower cost. Unfortunately, we're now stuck with their Subscription plugin due to our large subscriber base, making migration difficult.

👉 If you're considering YITH for subscriptions, look elsewhere.

UPDATE:

With reference to the Yith/Stripe issue in the above review:

Day 7: YITH Support reactivated and processed payments for four subscribers affected by the plugin issue—without confirming with us first. Two of these subscribers had already responded to our emails and signed up again independently.

As a result, we had to refund all four payments, contact the affected customers, and offer them an extra item in their next box as a goodwill gesture.

Beyond the inconvenience, the Stripe fees alone amounted to over £10 for these transactions—not to mention the damage to our brand reputation and customer trust.

The support advisor has refused to take responsibility for their mistake. This entire situation could have been avoided with clearer communication and timely updates from the support team.

Response to Yith:

I never mentioned “real-time” response, nor was it my expectation. However, a 24–48 hour response time is completely unacceptable, especially given the nature of this issue. If you are charging individuals who are not your direct customers—and I, as your direct customer, had already informed you that some had resubscribed due to support delays—wouldn’t it have been prudent to verify with me first?

Furthermore, your claim that the customers charged had “not yet re-subscribed” is completely false. I have already provided the relevant subscription numbers to your support team, yet I continue to receive the same misleading information.

Très satisfait des 2 plugins installés sur mes sites. Support réactif. Je recommande.

They automatically deducted the renewal fee without any notice, I no longer need to use it and requested a refund immediately after that but they refused. After purchasing, if you do not want to renew, you must actively turn it off because they will turn on renewal by default, unlike other companies like namecheap, if you want to renew, you must actively activate it.

Update: They replied to me that they sent a reminder email 30 days in advance, I checked again and the email was titled: "Are you ready to spend another year with YITH?", it looks like a promotional email that they send hundreds of emails every year and there is no renewal reminder keyword in the subject. By the way, after reviewing their email, you can see the problem is that they are spamming people's inboxes everyday.