X Rocker UK Arvostelua 

Ordered a gaming desk, unfortunately there was some damage and the LED's didn't function. I submitted a support ticket on 14/05/26. They state in the automated email that their response times are up to 5 working days. I waited until 24/05/26 and still no response, so submitted a further request for a refund. To this day there has been no response to either tickets, now I have a faulty table that I don't want, very disappointed.

Took delivery of the XRocker gaming loft bed with RGB lighting system. Delivered on time in perfect condition. My son loves his XRocker setup that includes the matching XRocket gaming chair.

I ordered the gaming table in good faith, but while assembling it we discovered that a part was missing. We contacted the company immediately, but to this day we have not received any response.
We are now stuck with a £120 table that we cannot fully use. The customer service has been very poor — there is no phone number on their website, only a contact form, and we have no idea if or when they will ever get back to us.
Very disappointing experience.

No customer service basically, no phone number. Some screws unusable.

Ordered a bed in March was delivered to wrong address contacted x rocker who said they were unable to change address and it will be returned back to warehouse for a refund. It is now May and we are still waiting for a refund we have emailed them and tried calling them to chase but no replies phone lines are never open and no one replies when you contact them through the website will never purchase from the again

So submitted another form 29th May after speaking to the AI bot on the website she confirmed that we were due an outstanding refund it has now been 5 days and still not heard from x rocker phone lines are not working either

Awfu awful company

Stunning bed for the boys room! They love it very much too!

Ordered an Oracle LED Gaming Bed directly from X Rocker. We have encountered multiple manufacturing/fitting issues during assembly, including alignment problems and components not physically fitting within the frame dimensions.

Support ticket 186660 was raised over 9 days ago with photos and evidence attached, however we have not yet received a response despite follow-up attempts and attempted phone contact.

We are hopeful X Rocker will resolve this and will update this review accordingly.

I purchased the X Rocker Electra Bedside Table with Wireless Charging (Black) through Amazon UK, and I am extremely disappointed with the quality of the product received.

The LED lighting system is defective. The colours are inconsistent, uneven, and clearly malfunctioning instead of displaying a smooth and uniform lighting effect as advertised. One of the main reasons for purchasing this bedside table was the gaming LED feature, so receiving it in this condition is unacceptable.

After fully assembling the furniture, it became obvious that the LED system was faulty, which made the entire experience stressful and frustrating. For the price paid, I expected significantly better quality control before dispatch.

I contacted X Rocker UK support on 24 May 2026 and was assigned Ticket ID 186995, but this situation should never have happened in the first place.

The overall quality does not reflect the premium image shown on the website or Amazon listing. Based on my experience, I would not recommend this company unless they improve their quality inspection and customer support process.

Fast delivery, easy to assemble and great quality.

The delivery was good. Delivery guys were respectful of my property. Although I didn't sign for the delivery, a picture was taken of the boxes in my home and I was asked to confirm my name by one of the delivery guys after they had delivered the bed.
Putting the bed together was OK. The instructions fairly easy to follow up until step 16. It would be very useful to know that the customer will need to flip the frame over to attach to the gas pump frame.
Once built and in place the bed is very sturdy but sleek. Very happy with my purchase.

Prompt delivery and comfortable bed with mattress

Really good quality chair fast delivery my grandson loves it

Great desk with amazing LEDs

Horrendous customer service. Impossible to get in touch with anyone from x rocker UK. Had to contact them via the finance company.

Ordered a bed which got delivered the wrong address, which is obviously Yodel's fault but x rocker have been no help whatsoever! Not able to get through on the phone, can only speak to a bot on the chat, dont reply to emails, tickets have been raised with no response, I have now started a dispute through PayPal 5 days ago and still no further there because x rocker arent replying to messages! Beyond furious with the whole situation and I'm out of pocket until its sorted.
Bit of advice - order x rocker furniture through another website such as argos.

We purchased the Electra bed and bedside table. Overall we are happy with the products and they were easy to assemble. However, one of the LED lights on the bed is defective and we have been trying for nearly a month to get a response from XRocker customer services.

Two webforms completed. AI bot chased twice and yet more ticket-IDs issued. Tried to phone them, but their phones remain out of action. The customer service and support for these products is spoiling our experience and letting the company down.

AVOID AT ALL COSTS!!
Appalling, non existent customer service, completely ghosted, now left with an item that appears was a return and resale with damaged and marked fittings. Absolutely no chance of getting a refund from this company, so if you order from them just pray there are no issues otherwise you will be out of pocket!!
Have used xrocker before with no issues but never had to raise an issue before, this experience means I will never buy from them again and will take my custom elsewhere. Absolutely shocking way to run a company!

This bed is awesome! Our son loves being able to hang out in his bed and watch tv or game with his friends. He definitely has the coolest bed out of all his siblings!!