Raine was very very helpful and patient. She made me feel like I was apart of the team! With sending pictures, investigating! We tackled the problem and solved it without the technician having to com... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Sensitive to customer concerns, Patient in listening to customer, And Tiana stayed in touch with me thru texting until I got home from work and after I got home, to trouble- shoot and connect my wi... Näytä lisää
A huge thanks to Tiana for all the help! She was incredibly patient throughout the entire process and stayed on top of everything with great follow-ups to ensure the connection was stable. Her experti... Näytä lisää
Im not the biggest fan of your proprietary ways of distributing internet. With that being said I am a fan of Customer Service provided in times of need. Dayna helped me with my latest issue by quickl... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Xiber is an Indianapolis-based nationwide Internet Service Provider that specializes in multi-format hybrid transport and access network delivery utilizing fiber-optic and registered fixed wireless links and a suite of networking, support, and communications/media services. Xiber provides Gigabit-class symmetrical business circuits with single-digit latency and ultra-high availability at competitive prices and the fastest delivery schedules in over 20 states. We serve national retail chains and small and medium businesses all over the US with this same high level of service. On the residential side, Xiber serves thousands of multi-family residents in over a dozen states by providing industry-leading customer support and in-unit and property-wide Wi-Fi, networking management, and IPTV technology. MDU Developers and owners enjoy greater Net Operating Income, better Internet speeds, customized service and marketing, and the faster deployment that Xiber offers.
Yhteystiedot
1429 Chase Ct , 46032, Carmel, Yhdysvallat
- (888) 609-0681
- xperts@xiber.net
- xiber.net
4,7
Erinomainen
173 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I called to inquire about my account…
I called to inquire about my account and my phone call was answered in a timely manner. The person I spoke to was very friendly and helpful and resolved the issue right away.
15. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thank you for taking the time to leave a detailed review of your experience! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Friendly & Fast!
My tech, Benjamin, was extremely friendly, prompt, personable, and helpful. He got my issue resolved in about 30 minutes - and half that was because I was doing chores while I helped him with reconfiguring wires on the router.
3. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
That is great news to hear, Anne! We love hearing stories about quick resolution. Thanks for taking the time to leave us a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin provided great customer service!
Benjamin was cheerful, polite, and expedient on the call today for internet service assistance. I truly appreciated his assistance!
2. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thanks so much for the 5 stars, Cathy! We're very glad we were able to resolve your issue. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Help was quick and easy
Easy on my schedule, fixed simple and fast.
25. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
So glad to hear that things were easy for you to get resolved! Thank you for leaving the review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Terrible internet
Terrible company as others have stated just force their complex wide deals and provide very spotty internet. If a stable connection is something you value just move out of any complex that forces this, nobody can be reasoned with so the $$$ must be too good.
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Hello Chance - I apologize for any problems you have encountered with your service with us. I did a search for your unit, and I could only find one ticket which was requesting some information about the devices here - beyond that though I do not see anything else. Are you having issues currently? There was one area issue in May, but other than that we could not find anything in the history. Please let us know if you are experiencing drops or any intermittent issues, as this should not be occurring, and we have no reports of it in our tickets. You can call us at 888.609.0681, chat in at xiber.com, or you can text us at 317-316-3257. Thank you.
A+++
I needed my service cancelled as i am moving and will no longer use XIber. Benjamin did a stupendous job for me!
24. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thanks for taking the time to leave the fantastic review for Ben, Grant! We are so glad that you had a good experience with our service. Please let us know if we can assist, if you ever have our service again in the future!
fast communication
fast communication, helped me out by taking me through the steps and fixed the problem
21. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
It is awesome to hear that you had such a great experience, Jaden! Thank you for leaving the review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Benjamin was so helpful and…
Benjamin was so helpful and knowledgeable.
13. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
So awesome to hear that Benjamin was able to help you out, Noah! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you!
Very friendly and very helpful.
12. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thanks for leaving us a 5 star review, Hayley! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Great Customer Service
The customer service agent that I had, Benjamin, was phenomenal. Not only did he answer my basic questions, but he went above and beyond to answer my more technical questions and more.
4. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
We are thrilled that Benjamin was able to provide exemplary service in your time of need! Thank you for taking the time to leave him a 5 star review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was absolutely amazing he was…
Benjamin was absolutely amazing he was wonderful in helping me finally get internet and was as patient when I struggled trying to remove one of the wires.
26. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
We are so glad to hear you had a great experience with Benjamin. Thank you for leaving a review for him! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Bad Internet and poor customer service.
This internet was forced onto us by the apartments I live in. I had 1 gig service and cannot even get that now. My internet was installed 3 weeks ago and ever since then my internet has been crap, won't stay connected, and speeds are too low and inconsistent. Upload speed is so low you cannot even stream when it is one source of our income so we have been losing money since you installed your equipment. Customer service sucks. I have sent in numerous tickets, chatted with you online, and even called. I just keep getting the run around that you are going to forward it to an engineer and someone will get back to me and no one ever does.
18. kesäkuuta 2023
Vastaus yritykseltä Xiber LLC
Hello! Thank you for letting us know of your experience. I could not find any of your chats/ticket history since I do not have enough information for you based upon the review. Can you please text me at 317.316.3257 so I can review your history and assist? We definitely want to make things right, and it sounds like so far we have not been able to make any progress with that. Our level of service is something we strive to maintain to a high degree, and it should not be performing the way you are describing, so I definitely want to speak with you as soon as possible. Or if you could, please reply here with your name so I can try to do a search that way at least. Thank you.
Great guy
The person helping us was very time efficient and helping us.
17. kesäkuuta 2023
Oma-aloitteinen arvostelu
Great customer service skills
Great customer service skills, i as well am in a customer service line of work and it’s always great to be able to get that kind of treatment when you’re in need of help! Great guy
15. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thanks for the compliment on our staff, Bry! We really try our hardest to help as best as we can, and treat our customers with respect along the way. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Benjamin was very helpful
Benjamin was very helpful! I learned something new today lol and my problem was solved promptly and efficiently.
1. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thanks for the great review about Benjamin! We are so glad to hear he was able to help you quickly. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Answered every question I had and was…
Answered every question I had and was concise.
14. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thanks for leaving a review for us! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com.
Ode to Ben's Patience
I'll admit, I came in giving Ben a bunch of sh** --- mainly because I'm being forced onto your service by my apartment complex.
However, he was professional and answered all of my questions, and honestly showed why he's well built for the position he's in.
I appreciate your effort Ben and look forward to trying your service out when my landlord rips all of Spectrum's coax out of the walls.
12. huhtikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Hey Damian! Thanks for the review of Ben, we agree that he is a great fit for our team! The service has been live for a couple of weeks now, we hope it is working well for you! If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again.
Person on the phone was very nice
21. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Hello Maria! We are thrilled to hear you had a 5 star experience with us, thank you for leaving a review. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thanks so much again!
Great Customer Service
Outages happen. Carly and the Xiber team have also been rapid to respond and always with a solution! I'm thankful for them!
20. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thank you for your patience and understanding, Christine! We are glad that the customer care we provides shines through, even when we have an issue with the service. We strive to resolve things as quickly as possible to keep our customers happy. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
Highly Recommended
I have nothing but great things to say about Xiber. Their customer service, technicians, and service were all amazing. Service was extremely reliable. Wish I could have their service where I'm moving.
20. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Xiber LLC
Thank you so much for the kind review, Brit! We love to hear such lovely feedback from our customers. We strive to help to the highest of standards. If you ever have any questions or issues please reach out at 888.609.0681, xperts@xiber.net, or you can chat in to our Xpert Team at xiber.com. Thank you again!
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