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Paylaterr Arvostelua 8

•
TrustScore 2/5 tähteä

2,2

Vaihtoehtoiset rahoituspalvelut
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Kirjoita arvostelu

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Yrityksen tiedot

  1. Vaihtoehtoiset rahoituspalvelut
  2. Rahansiirtopalvelu

Yrityksen kirjoittama

PayLaterr is a financial technology company that provides structured payment solutions designed to help individuals manage existing bills and financial obligations through flexible installment options. Our platform offers a streamlined application process, transparent repayment terms, and a secure dashboard where customers can track and manage their payments with clarity and confidence. We recognize that unexpected expenses and ongoing financial commitments can create stress and uncertainty. PayLaterr was created to offer an additional option for individuals seeking greater flexibility when addressing outstanding bills. By providing structured payment arrangements, we aim to support customers as they work to stay organized and maintain control of their finances. Our approach focuses on simplicity, transparency, and accessibility. Customers can review terms before committing, understand their repayment schedule, and access support when questions arise. We are continuously improving our technology and processes to enhance the overall customer experience. As we grow, PayLaterr remains committed to responsible practices, clear communication, and ongoing service improvements. Our goal is to provide a reliable platform that helps customers navigate their financial responsibilities in a more manageable and structured way.

Yhteystiedot

2,2

Välttävä

TrustScore 2/5 tähteä

8 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää
Saanut 1/5 tähteä

My sister and I paid $506 towards an…

My sister and I paid $506 towards an electric bill to be paid through the services about a week ago with no further communication... today our power was disconnected and upon checking it was still stating the bill was scheduled to be paid ... i did email them to cancel the payment.. no further communication

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

Thank you for your review. We’d really like to help resolve any concerns you may have, but unfortunately we’re unable to identify your account based on the information provided.
Could you please share more details—such as your name, order information, or any relevant account details—so we can better understand your situation and assist you as quickly as possible?
If you experienced any issues with our service, product, or payment process, please don’t hesitate to contact us directly at customerservice@paylaterr.com. Our team is here to help and will work with you to find a resolution.
We appreciate your feedback and look forward to assisting you.

Saanut 1/5 tähteä

Unetheical and crooked company


I had an extremely disappointing experience with PayLaterr and would strongly advise others to proceed with caution.

I paid $500 with the understanding that they would promptly pay my power bill and allow me to repay the balance through installments. At no point during the initial transaction was I clearly informed that there would be a delay in payment.

Only after they received my funds did they inform me that they could not pay the bill for up to 30 days and that there was no way to expedite the process. This completely defeated the purpose of using their service, especially since my power was at risk of being shut off—something they were fully aware of.

When I requested a refund due to their inability to deliver the service as expected, I was refused. Their response was dismissive and unhelpful, offering no viable solution and no accountability.

This experience raises serious concerns about transparency and business practices. Customers rely on services like this during urgent financial situations, and failing to clearly disclose critical limitations upfront is unacceptable.

I have since disputed the charge with my bank, but in the meantime, I would strongly recommend that anyone considering this service read the terms very carefully and consider alternative options.

3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

We take customer concerns seriously, but we also need to clarify the facts of this situation. At the time of your transaction, the terms of service—including processing timelines, refund timeline, chargeback, payment processing etc —were presented and agreed to prior to payment being completed. Our service does not guarantee immediate same-day bill payment in all cases, and this is disclosed during the process.
After your payment was submitted, you contacted us requesting a refund and we initiate a refund but you subsequently filed a dispute with your bank. More importantly, once a dispute is initiated, the funds are immediately withdrawn from our account by the financial institution as part of their investigation process. Because of this, we are no longer in possession of those funds and are unable to issue a separate refund. Doing so would result in a duplicate refund—one through the dispute process and another directly from us. We strongly encourage you to continue working directly with your bank to resolve the dispute THAT YOU FILED, as they now control the outcome and final determination of the funds.
We remain committed to transparency and encourage all customers to review the full terms of service prior to completing any transaction to ensure the service aligns with their needs.

Saanut 1/5 tähteä

DO NOT GIVE THIS COMPANY YOUR MONEY

DO NOT GIVE THIS COMPANY YOUR MONEY. I was scammed out of $619.98. Call the complaint with BBB they responded and said they issue a refund. Disputed transaction with my Bank Chime Financial claim was denied. Due that I closed my bank with them because they do not protect their consumers. I paid for a service that never got rendered and they just walked away with my money. I'm afoul a small claims on this company because I don't think it's right to take money from people.

28. helmikuuta 2026
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

The customer filed a dispute with her bank while also requesting a refund, which may result in a duplicate refunds. As outlined in our terms and conditions, once a dispute is initiated with the bank, we are unable to process an additional refund because the disputed amount is immediately withdrawn from our account. We recommend allowing the bank dispute process to proceed to resolution.

Saanut 1/5 tähteä

Does anyone work at this supposed company

Wanted to pay a credit card bill. I put it to be paid by February 27th 11 days in advance. Paid paylaterr ok February 15th. Fast forward to the 27th no payment has been made, I check the bill details and it says canceled. I recieved no notifications at all about it and have yet to recieve a response about it. Now I'm waiting on a refund that still has not come or been initiated. The website still says that the payment is pending while the bill has been canceled. Paylaterr if you see this you need to refund my money!!

15. helmikuuta 2026
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

I spoke with Matthew by phone, and the refund has been processed and posted back to the card on file.

Saanut 1/5 tähteä

I used this service in December for a…

I used this service in December for a BASIC subscription and a 24 hour expedited bill payment. The expedited service was never completed and the bill was not paid within the stated timeframe.

I contacted customer service multiple times and initially received no response. When the company eventually replied, they said my emails went to spam and asked for additional information. Due to the lack of communication, I requested a refund instead.

The company later told the BBB that a refund was issued, but they never confirmed this to me directly and then stopped responding, while still sending marketing emails. I ultimately had to escalate the issue with my bank.

This is a scam company.

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

We take all feedback seriously and would like to clarify the situation.
Our records show that the application associated with this review was submitted using inconsistent personal information, including a name and employment documentation that could not be verified during our standard underwriting review. Because the information provided could not be validated, the request was denied and no bill payment was processed.
Following the denial, a refund was issued for the subscription and expedited service fee. The refund was processed back to the original payment method on file. We also responded to the BBB with confirmation of the refund.
We understand that delays or denials can be frustrating. However, our verification process is in place to protect both consumers and our platform from fraud and misuse. We do not process payments when required verification standards are not met.
If you would like written confirmation of the refund transaction or need assistance locating it with your financial institution, please contact us directly at support@paylaterr.com, and we will gladly provide documentation.
We are committed to transparency and compliance in all of our operations.
— PayLaterr Support Team

Saanut 1/5 tähteä

This is a scam

This is a scam. Do not use their services.

3. joulukuuta 2025
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

This customer is flagged for suspected fraud due to likely fake paystub and fake driver license. Behavior aligns with known scam patterns on the platform.

Saanut 1/5 tähteä

If I could give them a zero I would

If I could give them a zero I would. My bill was never paid. I reached out to customer service several times after being told that my refund have been issued. It’s over 30 days and I haven’t received any refund. I’ve sent several emails about the refund. This is so frustrating because they know they didn’t pay thr bill for me and they will not give my refund.

9. lokakuuta 2025
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

We understand your frustration and would like to clarify the situation.
Your application and bill payment request could not be processed because we were unable to successfully verify your employment information during our standard review process. As a result, the bill payment was not completed.
Following the denial, a refund was issued and sent back to the original card on file. The transaction was successfully processed on our end. If more than 30 days have passed and you do not see the funds, this is typically related to your financial institution’s processing timeline or how they handle refund transactions.
We have confirmation receipts shared with you via email and are happy to provide timestamped proof of refund directly. Please contact us at support@paylaterr.com, and we will resend the documentation immediately.
We remain committed to compliance, transparency, and protecting the integrity of our platform.
— PayLaterr Support Team

Saanut 1/5 tähteä

I believe I have been subjected to a scam!

I believe I have been subjected to deceptive practices in the course of using their service.

Despite being assured that my refund request was granted, I have yet to receive any reimbursement, even though more than thirty days have passed—the timeframe clearly stated in their company policy. To make matters worse, when I reached out to your customer service team for assistance, I was unjustly called a scammer. Before that they claimed their records showed I filed a dispute with my bank,which I did not! I believe that was a tactic to delay given my refund!This is both unprofessional and deeply concerning.
In the meantime, I don't see any refund processing at all!

4. lokakuuta 2025
Oma-aloitteinen arvostelu
Paylaterr-logo

Vastaus yritykseltä Paylaterr

Thank you for your feedback. We would like to clarify the situation.
As part of our underwriting and compliance requirements, we must verify both identity and employment information before approving any services or processing payments. In this case, we were unable to confirm the identity and job information provided in the application. When required verification standards cannot be met, we are unable to proceed with approval.
Following the denial, a refund was issued and sent back to the original card on file. The transaction was processed successfully on our end, and confirmation receipts are available upon request.
Our verification procedures exist to protect both customers and the integrity of our platform. If you would like to submit verifiable documentation for review, or if you need a copy of the refund confirmation, please contact us directly at support@paylaterr.com.
— PayLaterr Support Team

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