Xerjoff  Arvostelua 

La mia esperienza con Xerjoff, è stata fin dall'inizio eccellente, con una gestione delicata e adeguata nella cura del cliente, vivo in Francia e durante la spedizione, ho avuto problemi nella consegna e il team del servizio clienti ha seguito me e con la compagnia di spedizioni in ogni momento, gestendo ciò che potrebbe essere successo al mio pacco, alla fine non posso fare nulla a causa delle politiche della compagnia di trasporto, ma Xerjoff è sempre stato attento alla gestione, anche senza sapere che allo stesso modo avrei fatto un altro ordine per ottenere il mio profumo. A parte la qualità e il buon gusto degli aromi di Xerjoff hanno un servizio clienti spettacolare, grazie mille!!!

I can only echo the previous negative reviews and note that it is evident that many customers are more than dissatisfied with Xerjoff's customer service. In my case, it was specifically about a late delivery, which Xerjoff couldn't care less about. The arrogance that the company rests on because they have launched two good fragrances will ultimately cost them many customers. It's a pity; one often expects better from a professional company. But then, I'll stick with tried and true, good brands like Prada and Gucci, who know how to appreciate and respect their customers.

O atendimento da Alice foi excepcional, uma querida e super atenciosa. Amei o cuidado com que embalaram a minha encomenda e a entrega foi extremamente rápida . Super recomendo
Estou muito feliz com a minha compra

Super customer service!
My package got stolen and it’s the duty of the sender to claim a replacement.
I want to especially name Alice here, who was super supportive, very open in communication and solved my issue to all of my satisfaction!

Thanks!

Excellent treatment and customer service.

You spend 220 euro on a perfume you always use, but the spray is defect. I write to costumer service and they want to give me a voucher on 20% on new order. Is that a joke???? Never buy The bottles are all defect as I read in other comments.

Great scent’s and when you have a problem, the support offers verry quick, friendly and competent help.

Ich hatte ein kleines Problem gehabt aber mir hat man schnell geholfen von eine nette Dame die Frau Alice bin
sehr zufrieden viele lieben dank für die schnelle hilfe

Ich hab bei meiner ersten Bestellung vergessen mein kostenloses Sample Kit zusammenzustellen. Habe dann die Bestellung storniert. Dadurch ist mein 23 Euro Rabatt für meine erste Bestellung entfallen. Vom Xerjoff-Support kein Entgegenkommen. Dann hab ich eben auf meinen Rabatt verzichtet und nochmal bestellt. Gestern kam die Bestellung an. Zum meinem Entsetzen. KEINE EINZIGE PROBE hat mit meiner Auswahl übereingestimmt. Heute dann den Support wieder angeschrieben und die meinen ich habe ein Standard Sample Kit bekommen. Keine Ahnung was die meinen. Ich weiß nur ich habe 4 Proben ausgewählt und laut Webseite bekommt man bei einem Bestellwert über 100 Euro ein kostenloses Sample-Kit mit 4 Proben der EIGENEN Wahl. Also sehr widersprüchlich und kundenunfreundlich.

Perfect Fragrance, perfect customer service what else could one ask for !

Alice has been extremely prompt at replying to questions and has excelled in these areas
1. Providing accurate information on products
2. Expediting shipments
3. Helping with comparing and contrasting perfume options
4. Following up if there is an order delay

I had the pleasure of dealing with a lovely gentleman in this store so helpful and knowledgeable about the brand nothing was too much trouble for him I know the brand as I own a few but myself and my daughter were very happy to purchase more would highly recommend this store and of course the perfume

Alice was able to help me edit my order twice after I placed it (due to my own indecisions) and her quick and reassuring assistance made me feel very confident about the purchase and future purchases. In fact, I'll be making a second purchase this week! Thanks!

Top bedrijf, de klantenservice was boven mijn verwachting. Ik heb duidelijke informatie gekregen over een aantal vragen die ik had. Het is snel bezorgd de nieuwe geuren bevallen ons prima!

very helpful and friendly supporter team

Had a damaged tray and communicated with the costumer service. Never had such an unproblematic and kind conversation with a costumer service and got really fast replies. We agreed on a solution that was best for me, so I got the help I asked for. I‘m very happy about it!

Best Customer Service Ever
I was struggling to order a fragrance to Australia so i reached out to customer service and she was so helpful she helped through out the process and make it happen i strongly recommend.
Best customer service in the game 😊

Extremely good service, fast shipping and free samples!!!!!