Willoughby’s Camera Arvostelua 

This place is a SCAM. Ordered a Z6 ii. Five days letter, I got an email "please call." I call. "Blablabla international version blablabla NO WARRANTY blanks FIRMWARE NOT UPDATABLE." ok, what's the price for US version? $400 above Nikon's MSRP. Why? It comes with a bag, a SD card... Ok... Canceled the order. SCAM. I trusted the 90% rating on Google Shopping, which is totally BS.

Was lied to about some international camera crap. Wanted me to upgrade for an extra 100 bucks or so. Reading other reviews, I'm not the only one they are trying to scam. They tried running my card, got mad because I didnt transfer enough funds to finish the purchase, then cancelled my order and hung up on me while I was still trying to understand what was going on. I called back to speak to an adult but only got the answering machine. The person I was speaking too was acting like a child who didnt get his way. Very unprofessional. Never doing business with this joke of a place ever again.

SCAM SCAM SCAM!!!

*Request to everyone posting the same thing here, PLEASE report your experience to the BBB Scam Tracker*

Ordered a *new* Nikon D5600 and two *new* Nikkor lenses on 11/27. Received an email on 11/30 that they needed some information from me before they could proceed with the purchase. Customer service asked me politely if I had meant to order the international version of the Nikkor 18-200mm f/3.5-5.6 AF-S DX lens? No I hadn't! Would I like the USA version? The international lens will not work with my camera. Oh it happens to be ~$100 more. I fell for all of it, even after checking the website with no mention of an "international lens" option.

On 12/16 I emailed them, after multiple calls that rudely got redirected to voicemail if someone ever did answer, as the order status was still "sent to warehouse". In this email I noted I had ALREADY BEEN CHARGE IN FULL weeks prior. They did not call me back but finally sent the items which I received on 12/23, almost a whole month after ordering.

Camera body, advertised as new, came in just a plastic sleeve. The 35mm lens came in a plain white generic box, and feels a bit rough when you rotate the focus ring. The 18-200mm lens came in an actual Nikon box with a manual, but has a couple of dings on it. Took me a couple days to realize the camera's flash was COMPLETELY INOPERABLE. After more ignored calls, after asking via email if the camera was even new, I finally received an email telling me I would need to pay to ship the camera body back and they would inspect it for me (no confirmation that the camera was new). I was not happy and told them I would like a call from customer service. Finally got to speak to a "polite" person again a couple days later who at least provided a prepaid shipping label, but I still had to ship the camera back first before receiving a replacement.

I see from the shipping info they received the camera on January 9th and informed them via email to give me a tracking number for the replacement. No response. Called today, was rudely cut of and transferred to the "right department" (they've used this before to send me to voicemail) even though I called the customer service ext 6018 they contacted me on previously. Went to voicemail of course. Called 6018 back immediately multiple times. Ignored. Finally had the sense to check reviews, and I am floored seeing that they do this to everybody who orders from them (international version scam, grey market products advertised as new). How are they still in business?! I informed them via email that they have 24 hours to refund my money for the camera or I will be filing a complaint with the BBB.

----UPDATE----

After asking for a refund and letting them know I planned to file a complaint, rather than call or message me back, they immediately created a shipping label and then shipped what I can assume is another used camera later this day. So they are not only refusing my refund, but actively trying to make it difficult for me to obtain one. Really classy. Luckily BofA will be taking care of this one.

Best prices online until you order and they call you saying you ordered an international version and you need to pay an extra couple hundred dollars for the US model. No mention on their website of any international models. Seems to happen to a lot of others so this is definitely planned. Scammers.

Scammers!!! Trid to steal $919.00 for a camera they claimed to ship but never did. When I called asking for shipping tracking info they hung up on me back to back!! I filed a claim with paypal and paypal resolved the claim in my favor. Do not buy from here. JIMMY IS THE WORST "MANAGER" IVE EVER SPOKEN TO/BEEN HUNG UP ON BY. EFF U JIMMY!!!

Bad costumer service. I recently purchased a camera and they sold me the article as new. Instead what I get was an open box with missing parts. I ordered a Sony a6600 ( body only) and what they did they out of a kit lens combo they took out the lens and send me the rest. On top of that the flash cap was missing. Very unprofessional and rude. Don’t do business with this people 😡

Went in looking for rifle scopes Nikon ProStaff 3-9X40 for my AR, they didn't have the many brands compatible with my weapon, guy told me he would order them and should have them the next day. Came back the next day was told the truck hasn't came in yet. Came in the next day and was told they didn't get ordered. Needed them for the weekend, ended up finding some @ 42nd Photo. Store was nice, dude in there seemed cool, just wish he would of told me they weren't going to order them.

First experience with this company while visiting NYC, and I must say the hypocrisy of a few employees were utterly unbecoming - the glassed, old woman even took the liberty of mutilating my photo as I exited the store. She prohibited her fellow colleagues to not “mess with him”, and went further with her unprofessionalism by using profanity because I asked for a receipt with my purchase. However, (2) Stars because I was assisted very well by another lady, and an older gentleman; the stars are for those two. I do appreciate the folks that kept their exemplary patience by making sure I left with my questions answered. I hope this helps future patrons because Willoughby’s Camera needs to acknowledge that a few of their employees are highly passive aggressive, and needs to absolve such behavior.

Willoughby's used to be a reputable and credible operation, that is no longer the case. Their customer support is non-existent, they lie repeatedly, show items "In Stock" when in fact they are not, they unilaterally cancel orders that have been placed & pd for, no response to emails about likely ship date, etc...

Avoid these frauds like the plague, 1 star is 1 star waaaay too many!

By far the worst camera supplier I have ever dealt with. They repeatedly lie to their customers and are extremely rude over the phone. After promising to ship my lens for two weeks, they finally told me it was stolen which is a lie. I would highly recommend you buy your equipment anywhere else.

Purchased Sony A7R IV. Received email notification that order would be processed in a few days. Then got another email to confirm order. I called and spoke to Jimmy and was offered extended warranty because they said the NEW Sony I bought had no US warranty. I refused to do so. Then I was told that the camera I purchased is a Chinese language camera, doesn't make sense, but they did to get out of this sale from selling it at a low price. To upgrade to a US camera, I need to pay an extra $300. What a scammer retailer. I worked for Sony for 4 years and Sony does not make Chinese language camera. Stay away from these unethical retailer.

I HIGHLY advise to stay away from these people. They are selling gray market cameras. They give you the option to purchase a international or a domestic version, but the only true difference is the "domestic" version camera is them selling you their own 3 year warranty with a gray market camera. THIS IS NOT ADVERTISED ON THEIR WEBSITE AND THEY ARE SCAMMING PEOPLE. I am in the middle of a credit card dispute with them right now. I purchased a camera for my husband on 4/01/20 as a surprise anniversary gift. They had the cheapest price by far online, a good rating on BBB and several good reviews so I chose to purchase from them. I received a call from them on 4/02/20 confirming I wanted to purchase the international version and not the domestic version. When I asked the difference between the two, he told me the international version I originally purchased did not come with a warranty or the wireless activated. So I upgraded to the domestic version for $150.00 more (originally $200 more, but he gave me a "promo coupon"). I told my husband about it, and he immediately got concerned because the guy on the phone told me the domestic version came with a 3 year warranty and Nikon only offered a 1 year warranty. He had been researching cameras for a while and had read many issues with people selling gray market cameras. When I called them back, it took three tries to get in touch with someone. When I did talk to someone I was transferred around 3 times. When I started questioning them, specifically asking if they were selling gray market cameras, they started getting short and extremely rude....absolutely down right nasty. When I received a call back from the original man who up sold me the "domestic" version, he admitted they were all gray market cameras with their warranty-not the camera company's factory warranty. I told him I did not want the camera and was told I would receive a confirmation email that my order was cancelled, the camera would not be shipped and my credit card would be refunded. It is now 4/4/20, I still have not received an email cancelling the order and my credit card has been charged. I have sent them an email requesting my cancellation and I have filed a dispute with my credit card company and a complaint with the Better Business Bureau (BBB).