Willoughby’s Camera Arvostelua 

they offer equipment and sell it to you online. Then they call and try to UPSELL you on a warranty etc. If you do not fall for that trick they cancel the order telling you they are sold out, when 2 mins ago they had it in the box ready to ship.

i have to purchase the New Nikon Z9 online through them only for them to call me back the following day that the camera is for export only without been included on the listing and also purchase a 24-70mm Nikon lens, they have to cancel both because, the item is an inferior, phone drop on me why trying to discus with them, check the quality of your order after purchase.

I ordered a Sony Cybershot DSC-RX100 II camera, which was advertised on the company's website for 459.00. 3 days later, I received a call saying they didn't have the camera, but there was only a display model available. The sales person did not tell me that what I had ordered was an international model and that the US model cost much more. $599.00. Most company's would clearly state this in the add and not somewhere else. He said he would sell me the desired domestic version, which was a display model for 549.00, which was basically a new camera. The camera arrived a week later. It was not in a box with no instructions, or anything. It came in a cheap camera case. There was no receipt of the additional amount charged. After looking on line at other complaints, I realized this is a scam called Bait and Switch as it has happened to too many customers. I called the sales person who sold this to me and he said I could return for a 20% restocking fee. I told him this was unacceptable as it was a display model and I was mislead about the entire process. I have lost trust in this company, which used to be very reputable, but those days are long gone. Reported to BBB and they never responded. STAY AWAY FROM THIS COMPANY. They are a rip-off. I should have read the reviews from previous folks scammed. I normally buy from B&H which is an authorized camera dealer.

AVOID AT ALL COSTS!

Called over the phone to check a product was available in store, clerk confirmed the product was avail and could be picked up. I went to the store to pick it up and the price has suddenly bumped up 50% to 1,500 dollars. The clerk then diverts me towards another camera, promises to give me a good deal on it since it’s a demo model. At some point in this interaction between me paying and leaving, the camera I paid for was switched to a much older model that looks similar. I noticed the same day to return and complain. Although the website promises returns, clerk refused. Still got scammed out of 500 dollars.

AVOID!

After I purchased my camera, I got a call from the store saying I purchased an import model and then if I want the one with the warranty and one that will charge on American current I’ll have to pay $400 more. They also said my SD card and battery were the wrong ones that I purchased and I ended up talking me into spending $2600 ! I called them when I receive the camera and asked for a refund because Nikon said the serial number does not match any of their products and if I didn’t get a warranty card, there will be no warranty and I can’t up date the firmware and programs, and there will be no service on it if I need it in the future. I asked for a refund for my purchase and I was told I’ll have to give them $524 upfront as a restocking fee before they will give me a refund. This is a scam it’s a bait and switch do you not buy from them. Check the Better Business Bureau and look at the ratings. They gave them an F. Read the comments it’s just like mine. They do this to everyone. What a scam they need to get arrested and closed down.

Willoughby's runs a shady operation. I ordered a Canon lens on-line and later tried to confirm my order by calling the company's phone number, which was listed on their add. ((855)-851-5151). Unfortunately, no one answered the phone. I ended up calling Chase and canceled my credit card. They advertised a Canon lens at a very attractive price and then called me and told me I ordered the European model. I was told that this information was hidden under one of the tabs. If you want a real Canon lens, their representative said, the price will double...Stay away from Willoughby's. This operation is designed to rip you off.

BAIT & SWITCH!!! I order a Canon import lens. I received a telephone call from “Anthony” wanting to make sure I wanted the import model. He said the import model has a plastic mount and USA model has a metal mount. He convinced me to pay $500 more for the USA lens, which is the regular price for this lens. When the lens arrived, it was the import lens. It came with no warranty card, and no manual written in English. I called the company back and they insisted it was the USA model, which is a total lie. They were extremely rude on the telephone and hung up on me and wouldn’t take any of my further calls. These people are scam artists. STAY FAR AWAY FROM WILLOUGHBY CAMERA AND 42ND CAMERA. They will rip you off!!!

First purchased a coolpix Camara, then received an email stating they needed to talk to me before shipping. I was bait and switched to the US version resulting in another $150. Then they advised me the only had a floor model, when I called to cancel the order they miraculously found a new unopened one. I called 5 minutes later to cancel the order because I just didn’t like how the whole thing was going. They said they had already shipped it out and refused to credit me. This company is a bait and switch shop! I will be contacting the BBB.

Dont buy from Willboughys or Abe's of Maine. They are owned by the same company. Like many others on the site, I had a stupid bait and switch scam attempted. I ordered a Fujifilm X100V, paid and got an email asking me to call Jimmy to provide more information. When I called him, he said I had ordered an EU spec online, though it wasn't indicated anywhere of course, he assured me it was stated. I questioned how something could be made for the EU market for a mass market brand when they just have language settings built in. I know this is not true and promptly cancelled my order. Also, shipping from EU isnt cheaper than US shipping, so how could the US version be hundreds more expensive? Completely stupid and costs them so much in business.

Bait and switch scam - see the other reviews. Any 5 star reviews are FAKE.

I purchased a Canon T7i with an 18-135mm lens ($769.00; reg. $899.00), BG-C15 Battery Grip ($79.99; reg. $149.99), and Lexie 128 GB SDXC Memory Card ($69.99) from Willoughby’s on line.

I called to confirm the order and I was told the camera I ordered was a non-domestic model (800D). I was told the Domestic version does not come in a package with the 18-135mm lens. Changes were made to purchase the T7i Domestic version camera, 50mm f/1.8 lens, battery and UV filter while removing the memory card.

I later saw the price of the UV filter was approximately $140.00 and I called back and advised the salesman I needed the UV filter for 50mm lens not the zoom lens and I did not want to pay $140.00 for a filter when a new 50mm lens was $150.00. I also complained about the price of the camera and battery. I was told, “That’s the price of the domestic model, they don’t make an after market batter and that’s the only filter available.”

I was able to contact customer service and have the UV filter removed from the ticket.

I looked at my credit card and saw I am being billed $1310.92 when the on-line receipt shows a total of $1178.97 which overprices the camera by $100.00 and none of the items were at the sale price.

I contacted Canon and they explained a new T8i sells for $850.00 and the T8i is is the domestic version of the 800D.

I never got the sale prices as they were advertised, overpaid for the camera then they overcharged my credit card.

I lost $333.93 in the “deal.”

I was looking for a better a DSLR for awhile but didn't want to spend several hundred dollars. When I saw the Canon EOS Rebel T6 on this website I liked the price and the features and took a chance. I am very pleased with my choice. Build quality is more than expected, I haven’t put it down since I got it. The lenses are amazing, I’ve had the lenses on manual focus and I absolutely love it!!!! I’m still getting to know the camera but all I can say is the shots I’ve gotten so far have far exceeded what I expected. I highly recommend Willoughby's camera for all your tech needs

I would give a zero if I could. This is a bait and switch, selling the European gray market camera (no US warranty) instead of the US version. With the threat of a 20% restocking fee they then try to switch the order for a much higher price US version that they don't list on their website and I'm not sure they can even supply. They agreed to price match which I authorized, but they charged a higher amount. If you accept the package, you are stuck if something is wrong, so be sure to check their policy with regard to ensuring the package is not damaged and camera operable before accepting. You have the option with UPS to decline the package, but beware they send it without a signature required. I had the same experience as many others. Jimmy yelled at me and made threats. All calls go back to Jimmy, so don't expect to speak with a supervisor because he said he is a supervisor. I will make sure to check a company's reviews on several sites from now on.

Willoughby's website is misleading. They tried a bait and switch with me. I ordered a Canon PowerShot SX70 HS Digital Camera from them because their price was well below all others. On the website, it was the same as offered by Canon.

Within hours I received a message to call "Jason," a telephone seller for Willoughby's. He told me that I had bought a Canon sold for international markets. If I wanted the American market Canon, I would have to pay well over a hundred dollars more. I cancelled the order.

They sell gray market goods advertised as American market at a very low price. Then, the switch. It's fraudulent.

Fujifilm X-T3 W/16-80mm Lens, Filter and Flash 📸
I'm a beginner with no photography and video background. In my opinion, this is a great camera-very fun to use and great colors. Buy it if you're eager to learn the technical side of photography. Design is superb for learning aperture, shutter speed, and ISO. It's also highly bespoke as one advances in photography and videography. First time photo enthusiast and pleasantly surprised. Very versatile camera and lens combo. Buy it and you won't regret it!!

One of those New York camera stores that call a customer after an order is placed to try to convince you buying a more expensive "version." You bought a model with international warranty, he said even though it is the only one available in their online store. Search for "Canon r6" at whillougbys.com. You will get only 1 result. Yet, somehow, they have a more expensive "US model" as well, which they try selling you after the fact.
Another representative, when told to ship the so-called "international model," made up a new story, claiming the "international model" comes with an additional customs duty. "Oh, no," he said. It will be more expensive with a duty than buying a US model. You should go with a "US model." They make up stories on the go, and if you still want to go with the original option, they just cancel the order (because they don't have the products at the prices advertised on their web-site)
Primitive old tactic and deceptive practices.
Outrageous customer service. Try calling them at the number provided on their web-site. 49 times out of 50, you will not reach any agent regardless of the option you choose. It took me days to finally get in touch with a representative.
NOT recommended! You will waste your time and get nothing in the end.

As others have said, BAIT AND SWITCH, I ordered a Nikon Lens NIKON 16-80MM AF-S DX NIKKOR F/2.8-4E ED VR LENS, received an email that said there was a problem, was told it had a EU mount, would ship US Mount, told them my camera, was told it was compatible, (it is not) received an out of the box lens, attempted return, was told only if I paid a 247.00 restocking fee payable by check or money order BEFORE I could return the paid for lens. DO YOUR LEGWORK...this has happened to many.....

Absolutely bait and switch. No where it said the Fuji xt4 camera and 18-135 lens I ordered was not for U.S market. I get a call from them saying no U.S warranty or English literature available. I canceled the order.
Dont take the bait..

Found "Great Pick" on Google Shopping from this store. Ordered through the store website, and two days later, got a call to "confirm" the order, asking me if I want to change the merchandise to US warranty, which will cost me another $100. Said "no thanks," then another week went by with nothing. Called the store again, and the merchandise is now "oversold," yet the store continues to advertise the merchandise for the same price in Google Shopping. Does this store have any intention of selling the merchandise at the advertised price? Why is Google still showing "Great Pick" on something unavailable?

Bait and Switch. I ordered a fujifilm x100v from their website. After paying and confirming my address I get a phone message the next day say they "need some more information" before they can send. They didn't answer at the indicated number and extension. It is clear from other reviews what is coming next: the camera I ordered will "turn out", contrary to their web site, to be a no warranty grey market unit that can't get any software updates in the future. The US version, of course, will be available for a lot more money or I could agree to make due with the foreign version by buying a very expensive extended warranty. Stay away from this scam.