Willoughby’s Camera Arvostelua 

DO NOT BUY FROM WILLOUGHBY'S WEBSITE
They do a classic bait and switch. If you buy one that is on sale, they won't ship it to you until you call them, they are going to tell you that what you're buying is an "international model," and that if you want modern amenities, like wifi, and an English menu, you need to pay full price or above full price. THIS WEBSITE IS EITHER A SCAM OR HAS SUCH BAD EMPLOYEES THAT YOU GET SCAMMED

This place was fast on shipping price was on point will by agine I love my sonya7riv

Before ordering a camera online I phoned to make sure they had it in stock and was assured they did. I placed my order immediately following the call. The next day I received an email to call and speak with Jimmy about my order. Jimmy told me that I could only purchase the camera as a part of a kit that was double the price of the camera. I told him to cancel the order which he said he would do. We'll see what happens next. Editing this to add that the site is still showing the camera in stock in both colors with and without a lens.

The 4 stars review in this site is incorrect for Willoughby's. Go to Yelp to see more actual reviews. This store is a complete SCAM and a WASTE OF TIME. I placed an order last week. Got an email and told me to call its processing team since it needed more info to process my order. WRONG!!! The guy just wanted to talk on the phone since it's their upsale tactic. Told me that the model I paid for is an international model, which is ok for me. He said a $2000 lens has a plastic mount for international model vs a metal mount for US model. BULLSHIETTTT. It's a $2000 lens not a cheap plastic $50 adapter. Make some sense here dude. When I said I'm ok with the international model, he said the shipping time is 4-6 weeks and went on about ordering from European warehouse and other cheap upsale tactics. I paid extra for expedited shipping, why do I have to wait 4-6 weeks to get my order? He said if I want the order soon, I would have to get the US model which is $300 more than what I paid for and is the same price as other stores are selling. Yeah right, at that same price point, I would just order from other legit and Canon, Nikon, Sony authorized dealers and get full warranty like B&H, Adorama, Kenmore Camera, Beach Camera, etc... That was the first and also the last time that I order from Willoughby's. STAY AWAYYYY and save your time.

Bought a X-T4 Camera as it was advertised and listed on their website, without any coupon. Next day I got a call from them, stating what I have bought was "European" model and asking another $300 to get a "Domestic". I went back to their web site and saw all models on their web shows the same thing that I bought!
I was lucky enough to cancel my order and get my money back. STAY AWAY

Willoughby’s advertised a specific camera in stock and for sale new ! I ordered and paid for it with a credit card …. 2 days later I get a phone call that told me that the one I ordered was an “European “ model and I would have to pay for shipping from Europe (not true on the website) ? BUT if I pay $400 more they will sell me the display model in the store but it had to be “checked out” and would take 2 weeks to ship !!! I told him no that I would cancel and then amazingly enough , he “talked” his manager into shipping sooner !! I refused and he tried the hard sell that “they are back ordered and hard to get and if I didn’t buy now , it would be gone”… I still refused because something didn’t feel right with me and conversation!! 2 days later , they called back and still had camera !! They also still have the camera that I ordered on their website as “in stock” and available for immediately delivery !!! They are scam artists and I wouldn’t buy anything from them ever !!!

I also experienced their bait and switch scam. I placed an order for a Sony FDR-AX700 4K camcorder that showed a price of $1399 on Tuesday. I received a phone call on Wednesday, saying they were ready to ship it, however they needed to know if I wanted the "international version" which would cost 32% more to cover customs fees and taxes. He then offered the "U.S. version" for $1500 plus. I told him to cancel the order as I can get it elsewhere for $1400 and he sarcastically said "good luck with that". I will not make ANY purchase from this business.

Worst experience in 40 years. Purchased a lens online , get a call next day from " Jimmy " telling me the lens I purchased is the " European " model , the US model is $ 300.00 more , the online add does NOT mention this ! Classic bait and switch.
I tried to cancel the order but got no response via email or repeated phone calls. I had to file a claim with paypal to receive a refund.
This company should be prosecuted for fraud.
My advice to anyone is buy from reputable camera store.

Ordered a camera 11/26/2021 called in few days latter on the 30th to check on the status and was told order is being received and will be shipped today, Then got a phone call few minutes latter "item is backed ordered - and out of stock" Meanwhile when we are checking online on their website it still shows "in stock" very unprofessional and poor customer service.

"Willoughby's Photo Emporium" runs a bait & switch scam that's really slick. I ordered a Fujifilm XF 35mm F1.4 lens at the advertised price of $519 USD. I received an email that I needed to talk to "Jimmy" to provide information to process my order. When I phoned, Jimmy told me that I ordered the international plastic mount version of the lens. He said the domestic version with the metal mount would be $699 USD. I declined and he came back with, "What if I could give it to you for $599?" I declined again and he asked what he could do to make me happy? I declined once more and he informed me that because I used PayPal, I would be charged a $50 order cancellation fee. At that point I realized I had been expertly scammed... It's worth mentioning that their product listing does not mention an "international" version versus a "domestic" version of the lens. The product description and specification tabs contain no mention of it either... Watch out for Willoughby's!!

The team at Willoughby’s went above and beyond to make sure that my order was correct. I accidentally ordered the international model Canon 90D. They called and made me aware just in case I made a mistake. I did.

I was able to correct the order. They even gave me a faster performing SD card.

In a time where it seems customer service has gone out the window, Willoughby’s went above and beyond. I’ll keep coming back.

We purchased a camera thru their website and the following day they called us to say the price was $2,000 dollars more because I am in US and the price they have listed belongs to European market. So should go to create a website in Euros for that market and be clear in your American website that prices are not real!! You can not play with your customers listing erroneus pricing!

We originally ordered a Canon 5D Mark IV Kit for $3,099. Willoughbys called us back and said we need the USA version for another $500. Our card was charged $3599, but we were shipped the $3099 non-USA version. I tried registering it through Canon USA, and it would not let me, confirming that we did not get what we paid for. I called Canon & confirmed, then called Willoughbys and spoke with the guy who said we need to upgrade. When I called out that we got charged for something that we didn't get, he said 'SO??!' and started yelling at me.

I purchased a lens from them online. It has been 10 days since my purchase and I have not heard from them. I tried calling and got transferred to the "shipping center" two times (which is a voicemail inbox). Now they wont answer my calls at all... I have not been rude to anyone, I would just like to know the status of my order and they wont talk to me. I have never been treated this way by a company before... I guess I will give them another 10 days to ship my lens before opening a case with my credit card company.

Bait and switch advertise model not the model they are selling i informed them and they still havent corrected on there site be sure to call and verify import models not labeled on web site they swear the ad is correct

Yep. They are scammers BIG TIME. I Used Fortiva to pay and they said with "financing" (through Fortiva) I can't get the international/grey item... So I gave him my CC for the difference. This is a TYPICAL bait and switch. That lowest price you see comes with about a $100-$200 dollar difference before you're through. I called back and said, "Im confused... You took a credit card for the difference, but the original "financing" is a CC... Why did you need a new CC?" He rambled about financing vs a credit card... I told him I have the Fortiva credit card in my hand... He stuttered some more before I said, "I see so, this is your scam. I just want to make sure Im getting my lens at this point." Worst company ever. I was so excited I had found this site with great prices... It really is true that you get what you pay for!

I would choose zero stars if possible. This company has a regular scam and unfortunately I was sucked into it. Same as the other reviewers- I was contacted by 'Jimmy' the day after I purchased a Nikon D850 online and told that I had purchased the 'International model' of the camera. They told me the camera would not work for my purposes if I planned on using it in the United States. I told Jimmy I wanted to cancel my order and take a look at the website to make sure I was buying the camera I needed. Cancellation would incur a fee, so he offered to switch the camera out for the US model for the difference (more than $600, or the same price the camera is being offered on every other website). Not wanting to pay the cancellation fee, I agreed to the upcharge. Once off the phone, I immediately realized that I had been scammed. NOWHERE in the ad was this noted as an international model (I had saved screen shots) and even if it had been, there would have been no functional difference for me (the menu on the international model is available in multiple languages....that's how it differs). I contacted the business by phone and email asking to cancel my order and to this date I have not heard ANYTHING back from the company. I'm working with consumer affairs in NYC and the state where I live. I've also reported the fraud to my bank for a refund and I'm contacting the Better Business Bureau for help resolving and warning others to avoid this company. Check the BBB website for more very similar complaints.
How is this scam allowed to continue? If anyone has advice for bringing down this company, I am all ears. I'm on this until I get my money back. I hope this warning helps other potential customers!

SCAM SCAM SCAM SCAM
DONT BUY FROM THEM.
THEY ARE NOT CERTIFIED DEALERS, SO MANUFACTURE WARRANTY ARE NO GOOD.
THE SAY NEW ON THEIR SITE BUT SEND YOU USED EQUIPMENT
SCAM SCAM SCAM

The prices are not right and the manager Jimmy is extremely rude. The warranty is mandatory and they do not inform in the website. I had the worst experience.

BAIT AND SWITCH BEWARE
Ordered Canon Camera a few days ago on-line for $1029.00. They (Ray) called me yesterday to "let me know" that the product I ordered for $1029.00 was the "international version" of the Canon EOS 90D not supported by Canon" and that an "American version for $1199 existed." He wanted to make sure that I knew what I was ordering and gave me the choice of ordering the American one, which I did, only because of what he had just told me. That cost me another $170.00. Nowhere on their website does it say this is an International version and that an American one exists. He also told me this purchase included a 3 year warrantee, not posted on website either. Was just told by B&H photo that yes there are two versions (which they do not sell, they are a licensed Canon dealer of only the US products, which I highly recommend, since I had always purchased through them in the past, but thought I was getting a better price with Willoughby's, so I ordered and have now cancelled with them) and because Canon doesn't warrantee the international version, the local dealers have to offer their own warrantee. Again, it wasn't mentioned on Willoughby's website. I have left a vm and sent an email to Willoughby's to cancel my order and requesting refund and am waiting to hear back from them. DO NOT TRUST THEM