Westpac Arvostelua 

The worst bank ever!
I tried to make a homeloan top up, but got no answer for 6 weeks despite numbers of emails and calls.
Ended up moving my loan to KiwiBank.

Called them @ 1:28pm and they said ETA wait time for them to call me back was around 25 minutes, it's now 10 o'clock in the evening and have still heard nothing

Westpac needs to sort this app out. It regularly freezes or doesn't let us in. It's been doing this for months.

Faiz was appointed to guide me through the maze of a compensation claim. Unfortunately he did not guide me, which left me at a loss to know who he was actually representing - me or the other driver. He didn't take time to outline the procedure and the various stages involved. My claim dragged on for the best part of a year but the final step was hurried through at an alarming rate. I did try and give an update on my injuries but was told it was too late to change anything. Not impressed.

pour customer service been on hold for over 2 hours for a simple task,
as i work when they are open i have no time to go into the branch and having to carry my phone around while i work is no good,
westpac have really dropped the ball not happy.

Been on hold for 2 n a half hours I live in the sticks closest bank is a 4 hour drive so can't go in so I rely on calling alot this is bs I hate this bank with its 4 songs they play for you last time I called was on for an hour it's just not good enough and the people are rude

If I could give no stars I would. A bank that doesn’t care about its customers. Unreasonable and a bunch of heavies. Poor overall customer service. Can’t voice loud enough to stay well clear of this bank

Customer service is sub standard more often than not. The banking app is slow and not easy to use, way too many unnecessary clicks required.

The phone service is (aside from studylink) the worst service I've encountered. The menus don't make sense and don't take you where you need to go. They also don't give you the option to go back steps if you push the wrong option.

You're always on hold for an age.

Westpac is so bad. Go to ANZ.

Alfaw rude service, stealing money hungry bank!
Motueka Westpac branch is the most worse service

Worse bank iv ever been too!

Changed over too Kiwibank

Travelling overseas don’t tell Westpac. I did this and it’s cost my a small fortune in phone calls. So far I’ve spent $150 US trying to get access to my own money, we even got an apology email, then they did it again the next day. I had a trolley full of groceries and had to walk away. This after spending 1 hour on hold & having to top up phone card, the day before “your call is important to us you are 15 in the que”. Why bother telling them ...your card was used in Ecuador...no sh.. that’s were I told you I was going. Funny needing money on holidays who would have thought. And guess what! you cannot email or what’s app you need to call, so modern.

Absolute amatuer bank. Unprofessional, incompetant, no customer service.
Applying for a loan with enough assests to cover in n hour, going forbthe smallest amount taken me 5 days and still not approved. Everytime it gets to approval apparently i need more documentation ?
5 days for something that is supposed to be done in 60mins to 24 hours ? Spend 4 days speakinflg ro loan "speacialists" to be told we dont know the name of the document you need......but you need this document to approve the loan........WHAT AN ABSOLUTE JOKE OF A BANK, go somewhere else please not to this bank as westpac will just make you as unhappy and angry as possible while claiming "we're here to help you "

Long wait times bad attitudes other branches far superior. Give this one a miss if you can.

Leaving Westpac after 35 years after they told us we could invest the proceeds of our house sale as security for other loans, and then close to settlement back-tracked, saying it was not in their policy to secure loans with a term investment. Therefore, forcing us to repay and refinance under pressure with time demands. According to other Banks what better security is there than Cash! We have been loyal to this Bank forever and are now moving more than $1 million worth of business to the BNZ. The worst thing is that they just don't care. If you are thinking of going with Westpac DON'T!

I have never had a good or at least a satisfactory experience with the Personal loan call center staff. Many inquiries I have experienced and found the staff incompetent and poor customer service. You would expect the staff would know what their own processes are, rather than you telling them what to do. Very tiring exercise each time I call due to lack of knowledge and incompetency. You could get either overcharged or not offered a service which they could have provided over the phone!

North shore takapuna branch, female with long streaked hair, pampered nails, who has an attitude, no customer service, does not value customers basically giving off the vibe what you want, here you go and hurry get out, got her to process some documents and found out she did it wrong, had her again the 2Nd time and she seems so reluctant to help me with depositing cash as if it was a hassle, we will be moving banks were a big customer and no need for this low standard of service

Won't talk directly with customers. It took 45 minutes for them to get back to my wife when I was stuck in London with no money and a debit card that wouldn't work. New hours means that there is no service between 9 and 7 am for the international contact number. The times when you are closed is the exact time when the majority of people from abroad will need to contact you - muppet.

Car stolen and recovered, Finally assessed the car after being pressured, and are offering half the sum agreed that it was insured for. Contents they asked for photos which were sent, now they want receipts for everything down to the socks and the umbrella. This is not fair or reasonable. They are placing undue hardship on a young family with two under 2s, with no vehicle, no replacement carseats and no funds for uni books or contents stolen. Not surprising your reveiws are so poor!!

I resonate with the experiences mentioned by others.
They don't know how to deliver services or value customer's time.
I have a salary account with them for last 4 years . As a promotion they were offering special rates and one off cash back on home loan.
When contacted they promised to give a better offer than other banks .
After confirming these multiple times verbally we asked to give them the offer in writing. This is when they started wasting time by asking a new document every other day.This happened for almost a week and at the time when we were under pressure to give the builder a date for the entire amount.

After numerous calls/ messages, on the last day we get a mail with no offer but a request to do one more additional thing/ process to negotiate on the rates and just a sorry for not able to offer the promises/deals.

They charge 25$ to do big amount transaction by a teller, a service which is offered free by other banks.
Lost precious time and energy dealing with these people.

I'm trying to go to consumer court and take it to next level.

If there were no stars they would have got that, long lines , call centre 20 min wait , processing time to transfer funds is so frigging long , after 15 years I never thought that I would leave these clowns , spread the word , westpac is the worst bank bar none, and recommend them to noone

Estate Affairs!

Ever heard of a bank where all 'Estate' banking affairs are handled in one main office? In NZ it is Wellington. The local branch will tell you to ring Wellington as they have nothing to do with Estates. Best of luck getting to speak to a human there - and even more luck if you have any of your hair left at the end of several months of trying to prove you are you and a certain person has deceased.
They go to great lengths stop you getting what is rightfully yours!
So much palaver to go through - too much to list. Just tell your loved ones to change banks before they die!!