Westpac Arvostelua 

Had to move my Kiwisaver to ASB and cancel my credit card. I just wanted to ask for a credit limit increase after three years, but they just made the simple process of approving/rejecting my request way too complicated.

Whats the point to have phone customer service?? My account get locked and everytime i called they just keep asking to go to the branch !! Aren’t they supposed to assist and provide confenience?? Better stat with my ing !!

Worst customer service!!! The contact centre is complete crap!!! I swear the bank hires a bunch of fake Resume’s and dummy’s🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️.

Absolutely bad !!!!!! Especially customer service!!!!!

i been to overseas last month and unfortunately my online banking locked and i have to make some payments urgently so i call westpac overseas number for hel to unlock it but they want me to come to the branch in australia can't be possible that time so i end up with a big mess of my life. so guys please think twice to chose westpac bank.
might be you cant feel what i was feeling that time when you can accesses your money when you are in trouble.

Warning to all.! Do not do business with Westpac
I have been paying trauma & life insurance to BT Financial Group approx $280/month through Westpac Bank for over 18 years and when I went to claim for the 1st time ever when I have a dissection in my descending aorta was knocked back because there was no operation.?
The only reason they did not operate was because I was fit & healthy
The 1st month after I could not take my heart rate over 80. The 2nd month heart rate under 100 and the 3rd month under 120.
This company penalises people that try to maintain their health & fitness.
We are only talking $25,000 as the payout you would think it was millions.
Maybe I should have agreed to surgery.?
This policy has been the biggest waste of money I have been paying for too many years.
Do not make the same mistake I did.
Beware doing business with Westpac & BT Financial for any insurance whatsoever.

Waited for for almost 1
Hour for the call to be answered today, applied for credit card online, was told card
approved first they told me All I need was to bring pay slips to branch to verify income then they told me they need bank statements and letter
From my employer to verify income.
They also wanting me To go through all details of expenses with them again despite these information already provided earlier. What a joke Westpac your service and operation policy is suck and stupid.

dont go to them if you are a not multi millionaire, they dont care about my single million mortgage at all, bad service. not even willing to print out your document for you, i can donate some ink cartridges if you are struggling westpac

trying to get hold of customer services is a joke. An average of 45 mins - every time (I was calling regarding an issue that can't be solved by email/internet banking). Then, trying to get a resolution to my problem is just as bad.

26 years with Westpac only for a new manager to insult us and demoralise , a simple request for a trasaction statement could not be fulfilled , but for 2 years prior was all ok . So her response was get out of bank ,I will not serve you, unless you leave I will call security!!!!!! We are AAA customers . Thru embarrassment I left , why I don’t know as we are the people that pay her wages.

I went to another branch and within 2 min all was done. Let me tell you Leura branch is the one that is trouble new manager no ability , no personality, no customer relations ability. Westpac up your act treat your customers with respect , 26 years !!!! If it could be conducted at another branch with no issues who is at fault here, not rocket science!!!

I have about a hundred stories of my own drama with westpac over the 2.5year period we were with them... all of them bad. When I finally went in and closed the account to move to another bank, I heard another westpac customer complaining to staff about the same issues I had. Stay the hell away from westpac. Your wait times are a joke, the staff all say different things and you will do nothing but get angry. Longest wait time 2hrs 47mins for a general enquiry... and by then they tell me the person I would ahve to talk to has now gone home...well of course they have, look at the time now.
Life is to short to be with this bank.
Recommend TSB. 1 year with them and flawless service for the same BASIC stuff.

Every time im in the bank they tell me to remove my hat like im going to rob the place even though they know me now. Asked for a loan of $200 to help with my rent as i have just moved got told they dont help with rent as that would be irresponsible i explained really it was for moving costs as thats where my rent money went i was then made out to be a lier and told i cant have a loan cause i wouldnt be able to pay next weeks rent if i had to pay back the loan even though the loan repayment was $25 a week? Told them i could pay the $200 back in under 3 weeks easy he then brought up i was on a benifit told him i have a boarder and since then winz has been rang and i have been investigated for fraud which was a waste of ther time and the government's time as i am aloud a boarder living with me. All in all very rude conduct, spoken down to, investigation opened and then closed for miss information. Whats the point of having a bank if they cant even help with $200 maybe i should have said i want new shoes or something more important than rent. They are only interested in you if your there to get massive loans and pay massive intrest rates.. horrible bank with horrible policy's.

Slow service you can’t even imagine, literally i’v spent 30mins to collect $20
What a joke , ruined my whole weekend

Trying to sort out a fraudulent debit from my credit card - have spent over 2 hours over the last 3 DAYS! trying to get through to someone to sort it out. Since westpac 'upgraded' their service has been appalling. Why is there not an emergency credit card line for things like this? website says phones are operating 8am to 11pm on the weekend yet no one answers the phone so what is the point?!

Westpac wanted me to transfer $0.03 cents in order to finalise my cancellation of my Flexi loan and 0.15 cents to cancel my credit card. They are now refusing to close my other Flexi loan until interest has been charged although my balance is $0.00. After paying several thousands of dollars in just interest, they shamelessly ask for a few cents otherwise they we will not close my accounts. This is the type of farewell they give to customers like myself after being loyal to them for 15 years.

Unfriendly staff, making you feel like you asked them to move the world for you. They charge fees for things like bank cheques ($10 per cheque) why? When at ASB this is free.
Had a few bad experiences with Westpac and will never waste my time with them again

Lines out the door!
The main branch in Tauranga = 2 tellers + an information desk.
The computerized banking machines down one wall can never replace people as they have done!
Lines of very angry customers stream out the door and the two tellers have to take the brunt of their dissatisfaction.
When I finally got to the teller after a 20 minute wait - she was not able to answer my question - said she would ring me at home - but never did!
THIS IS NOT GOOD ENOUGH!! HAVE MORE TELLERS ON HAND!

useless the worse service, waiting for hour then disconnected, then another hour an a half! Not very happy for a giant corporation with billions of dollars!!

Never ever trust this bank, they will first keep on offering credit card and when you apply they will decline without any reason!!! I have been their customer for 10 years and for the last 3 years I have been receiving the low rate credit card offer for 3/4 times via mail and finally when I did not applied for it they offered me via my westpac app. Now after their so many offers I decided to go for it and when I did they DECLINED my application! I have a clean credit history, not even ever before had any credit cards or any any credit issues but still got declined .. And when I asked the reason for the refusal they just said they can’t disclose the reason and that is because they don’t have any reason. And now bcoz of their refusal I have got acredit refusal in my record. Never trust them.!

After 15 years of banking with Westpac, and with a total of 27K in credit cards limits, always paid well in advance, they refuse to give a meagre $1K limit increase for a currently $2k limit card, without our providing all our financial data. Unscrupulous, sanctimonious, irresponsible corporate miscreants who have nothing better to do than data mine to get hold of private information. They proudly assert that there is no point asking the ombudsman for assistance because they are so sure the ombudsman will support their actions. What does that mean? Ombudsman is in the pocket of Westpac and does not take proven history and reason into account???