Westpac Arvostelua 

Terrible customer service!! Albany Westpac my most recent experience.

I had a very good customer service from
Marea Wilson
Customer Banking Consultant
Northern - Takanini Branch
She was really helpful from day 1
She explained everything to me properly with a positive attitude and a smile 😊
Always picks up my call and help me out with whatever I ask
Thankyou soo much Marea

Terrible customer service. Very hard to speak to a human being and the automation of services has turned this once decent bank into a continuing disappointment. Branch hours in Wellington are so restricted I have to make special arrangements when my kids need to go there to sort out account issues. No consideration for families- take your family banking somewhere else. I hate this bank.

My Westpac app on my mobile phone kept telling me I was $58 in arrears on one of my credit cards. so I paid the $58 dollars there and then. so its been over 3 weeks since I paid that and its still telling me I owe $58 dollars. but when I go to payment arrangement its telling me my account is up to date. This annoys me because I need to know where I am with my banking

Been with westpac about 7 years really poor customer service has been the general theme all the way through. sorting anything out over the phone is a hassle. Their apps are crap. can't vist a branch without driving 1hour each direction because they closed our local brach. They are easy to get home loans with but I really question if its worth it

Worst bank in NZ. Their app is also terrible. The Co-operative Bank is far better

Worst bank if you want to put your money on a bank never go to this bank you can’t trust them they dont know how to protect your money and at the same time they don’t have answer about what happening to your bank account why you get balance out of no where . And now they just keep you charging your balance without even helping you about the problem.

They took my card as it had expired, now surely a decent bank would send you a new card prior to the one you have expiring. This was on a Sunday so thanks for nothing. Then I go to a branch and the line is so long it looks like an hour wait, so I ring the help line and there's a 25 minutes wait.
I guess customers time is not important. I find this service to be pretty useless and will be removing my funds once ican be bothered wasting a huge amount of time just to be served. Hopeless!!!

International bank... A joke!
Try making an international transfer since May 2020, asking again and again documents that need to be certify by their consulate when you live overseas, which cost money $145 USD...(good business) they don’t even know what they need as they keep asking for documents, and still not fixed the problem.
Very unprofessional, unpleasant service, lack of knowledges, a joke. Never open any account with them. Worst experience ever...problems after problems.
If I could put zero star I would do...cannot wait to close all bank accounts and get the f.... out of here,

I am sick of going into the Queen Street Auckland branch and being asked/grilled while waiting in line what I want. I tell them that I'm waiting for counter service but they try to push you to use the self service. I tell them I need counter service and they keep asking. Its so frustrating. They almost ......you off to the point that you want to take your business elsewhere. They have counter service so what's the issue, do they actually want there staff behind the counter just sitting there all day doing nothing. I have quite a bit of money with Westpac and I'm seriously thinking of taking it all over to TSB Bank as they have much better customer service, both instore and on the phone.

Long queues rude unhelpful staff -have closed all accounts and moved to another bank - will never bank with them again

Bloody trash service, I get better service at a 0 star Malaysian hotel. Always down for god knows why and sometimes doesn't even let me log in despite me putting my correct details. Bloody clowns running westpac. Save yourself from a heart attack and don't use this S,hit.

I have always had a bad experience with Westpac whilst on the phone, I'm always being transferred or hung up on during the call, I think they could do better but unfortunately I will be looking else where for bank services.

Applied for the winter warm-up loan on 26th May. Finally came through yesterday - nearly 3 months!! Westpac has messed us around so much with this loan. Pure incompetence. I doubt this is specific to Westpac though- just banks for you?

Service is absolutely horrendous.
They never answer calls, never return calls, and take too long to organise finances.
I can only assume they are overwhelmingly understaffed, but I think it's time to look elsewhere.

The absolute worst customer service ever.
I stood in the enquiry line at Whangarei branch for over 30 mins alone and not one of person asked me why I was there or if they could help. They just walked past me when all I wanted was to open an account for my son.
I had to walk to the back of the bank to get someone's attention..Pathetic!!
Then I was told to do it online...WOW!!!! After I asked a week before and was told to come into the bank with proof of residence and ID for my son. And I bank with this bank for years.
Is it because I'm Black that I get ignored?

Horrible customer service! It took me two months to open a savings account and at I went round circles for simple ID verification.

Very disappointing - Do not recommend this bank if you are looking for a swift and smooth banking experience.

Couldn't understand what the Indian was saying can't speak or understand English language then hangs up on me after waiting on hold forever, totally useless

If you want to be treated like a number and your personal (current) and previous business accounts dont mean a thing use them they are hopeless Ill be shutting down my acvounts movinv my cc and my kiwisaver and never use them again and they dont return calls! 20 odd years a customer thanks for nothing just Robots

Even after 10 years of trying westpac still cant work out how to remove an old signatory from my business account ..not very professional..